{"version":"1.0.0","segments":[{"speaker":"Chace Torres","startTime":28.05,"endTime":29.94,"body":"ladies and"},{"speaker":"Chace Torres","startTime":28.05,"endTime":29.94,"body":"gentlemen, welcome back. I am"},{"speaker":"Chace Torres","startTime":29.94,"endTime":33.27,"body":"your host, the bearded biomed."},{"speaker":"Chace Torres","startTime":29.94,"endTime":33.27,"body":"And today, I am joined by"},{"speaker":"Chace Torres","startTime":33.27,"endTime":37.05,"body":"surface medical. Now if you"},{"speaker":"Chace Torres","startTime":33.27,"endTime":37.05,"body":"haven't heard of them, I highly"},{"speaker":"Chace Torres","startTime":37.05,"endTime":39.12,"body":"encourage you to go check them"},{"speaker":"Chace Torres","startTime":37.05,"endTime":39.12,"body":"out first and foremost, they"},{"speaker":"Chace Torres","startTime":39.12,"endTime":41.79,"body":"have a lot of interesting"},{"speaker":"Chace Torres","startTime":39.12,"endTime":41.79,"body":"products that would benefit your"},{"speaker":"Chace Torres","startTime":41.79,"endTime":45.6,"body":"facility. And we're going to get"},{"speaker":"Chace Torres","startTime":41.79,"endTime":45.6,"body":"into that today. So I'd love to"},{"speaker":"Chace Torres","startTime":45.81,"endTime":48.3,"body":"get into if you wouldn't mind"},{"speaker":"Chace Torres","startTime":45.81,"endTime":48.3,"body":"just letting people know, you"},{"speaker":"Chace Torres","startTime":48.3,"endTime":51.72,"body":"know, the journey of surface"},{"speaker":"Chace Torres","startTime":48.3,"endTime":51.72,"body":"medical and the clean patch that"},{"speaker":"Chace Torres","startTime":51.72,"endTime":56.46,"body":"we'll obviously get into and the"},{"speaker":"Chace Torres","startTime":51.72,"endTime":56.46,"body":"floor is yours. Absolutely."},{"speaker":"Chace Torres","startTime":56.46,"endTime":59.85,"body":"Well, thank you for having me on"},{"speaker":"Chace Torres","startTime":56.46,"endTime":59.85,"body":"your show today. My name is Ivan"},{"speaker":"Chace Torres","startTime":59.85,"endTime":62.7,"body":"lamb. I'm the president and CEO"},{"speaker":"Chace Torres","startTime":59.85,"endTime":62.7,"body":"of surface medical. We are a"},{"speaker":"Chace Torres","startTime":62.7,"endTime":66.75,"body":"small Canadian Canadian company"},{"speaker":"Chace Torres","startTime":62.7,"endTime":66.75,"body":"here that manufactures clean"},{"speaker":"Chace Torres","startTime":66.75,"endTime":71.4,"body":"patch. Only product that allows"},{"speaker":"Chace Torres","startTime":66.75,"endTime":71.4,"body":"facilities to repair the damaged"},{"speaker":"Chace Torres","startTime":71.4,"endTime":75.15,"body":"patient services, treatment"},{"speaker":"Chace Torres","startTime":71.4,"endTime":75.15,"body":"tables, postural matches is"},{"speaker":"Chace Torres","startTime":75.15,"endTime":78.24,"body":"structured position, there's"},{"speaker":"Chace Torres","startTime":75.15,"endTime":78.24,"body":"pretty much many sub servers"},{"speaker":"Chace Torres","startTime":78.24,"endTime":80.91,"body":"that are patient come into"},{"speaker":"Chace Torres","startTime":78.24,"endTime":80.91,"body":"contact with those are prone to"},{"speaker":"Chace Torres","startTime":80.91,"endTime":86.07,"body":"damages. And we eventually see"},{"speaker":"Chace Torres","startTime":80.91,"endTime":86.07,"body":"signs that we repair them. So"},{"speaker":"Chace Torres","startTime":86.07,"endTime":89.58,"body":"just to note, have everyone have"},{"speaker":"Chace Torres","startTime":86.07,"endTime":89.58,"body":"a we came from? We've been"},{"speaker":"Chace Torres","startTime":89.58,"endTime":93.33,"body":"around for almost over 10 years"},{"speaker":"Chace Torres","startTime":89.58,"endTime":93.33,"body":"now actually, and I'm sorry, is"},{"speaker":"Chace Torres","startTime":94.11,"endTime":97.74,"body":"this was over 10 years ago here"},{"speaker":"Chace Torres","startTime":94.11,"endTime":97.74,"body":"in Calgary, our city."},{"speaker":"Iwan Lam","startTime":99.45,"endTime":102.9,"body":"There's a cow packer"},{"speaker":"Iwan Lam","startTime":99.45,"endTime":102.9,"body":"who was to Justin 650 that was"},{"speaker":"Iwan Lam","startTime":102.93,"endTime":106.14,"body":"proposed during this trip and"},{"speaker":"Iwan Lam","startTime":102.93,"endTime":106.14,"body":"table. And two days later, one"},{"speaker":"Iwan Lam","startTime":106.14,"endTime":109.77,"body":"of his patients accidentally"},{"speaker":"Iwan Lam","startTime":106.14,"endTime":109.77,"body":"with his belt buckle good wide"},{"speaker":"Iwan Lam","startTime":109.77,"endTime":114.42,"body":"open opened during during this"},{"speaker":"Iwan Lam","startTime":109.77,"endTime":114.42,"body":"trip. So imagine this cabinet is"},{"speaker":"Iwan Lam","startTime":114.45,"endTime":117.81,"body":"very happy about about it. And"},{"speaker":"Iwan Lam","startTime":114.45,"endTime":117.81,"body":"it's coming to light, a patient"},{"speaker":"Iwan Lam","startTime":117.84,"endTime":121.38,"body":"has just spent so much money,"},{"speaker":"Iwan Lam","startTime":117.84,"endTime":121.38,"body":"but closing the table, it took"},{"speaker":"Iwan Lam","startTime":121.38,"endTime":124.47,"body":"weeks to book the appointment."},{"speaker":"Iwan Lam","startTime":121.38,"endTime":124.47,"body":"And as to do it over again,"},{"speaker":"Iwan Lam","startTime":124.56,"endTime":128.52,"body":"there's only just so happened"},{"speaker":"Iwan Lam","startTime":124.56,"endTime":128.52,"body":"this patient that he was"},{"speaker":"Iwan Lam","startTime":128.52,"endTime":131.82,"body":"complaining to is a healthcare"},{"speaker":"Iwan Lam","startTime":128.52,"endTime":131.82,"body":"consultant. And when he took the"},{"speaker":"Iwan Lam","startTime":131.85,"endTime":134.91,"body":"kind of mentioned it to his"},{"speaker":"Iwan Lam","startTime":131.85,"endTime":134.91,"body":"team, one of his business"},{"speaker":"Iwan Lam","startTime":134.91,"endTime":139.68,"body":"partner was the emergency nurse"},{"speaker":"Iwan Lam","startTime":134.91,"endTime":139.68,"body":"for 35 years has said a I see"},{"speaker":"Iwan Lam","startTime":139.68,"endTime":144.72,"body":"damaged mattresses in hospital"},{"speaker":"Iwan Lam","startTime":139.68,"endTime":144.72,"body":"all the time, they get ripped,"},{"speaker":"Iwan Lam","startTime":144.75,"endTime":149.55,"body":"they get hurt, they get tone all"},{"speaker":"Iwan Lam","startTime":144.75,"endTime":149.55,"body":"the time. And trust me the"},{"speaker":"Iwan Lam","startTime":149.58,"endTime":153.84,"body":"costly one assistant advisory"},{"speaker":"Iwan Lam","startTime":149.58,"endTime":153.84,"body":"place. And the problem is if you"},{"speaker":"Iwan Lam","startTime":153.84,"endTime":157.89,"body":"don't place them, that vertical"},{"speaker":"Iwan Lam","startTime":153.84,"endTime":157.89,"body":"thing. If you do face them,"},{"speaker":"Iwan Lam","startTime":157.92,"endTime":160.89,"body":"they're expensive, and no one"},{"speaker":"Iwan Lam","startTime":157.92,"endTime":160.89,"body":"has managed to do that. So what"},{"speaker":"Iwan Lam","startTime":160.89,"endTime":164.97,"body":"she end up seeing is a lot of"},{"speaker":"Iwan Lam","startTime":160.89,"endTime":164.97,"body":"damages in facilities in"},{"speaker":"Iwan Lam","startTime":164.97,"endTime":168.99,"body":"hospitals where patients are"},{"speaker":"Iwan Lam","startTime":164.97,"endTime":168.99,"body":"constantly getting treated. So"},{"speaker":"Iwan Lam","startTime":169.65,"endTime":174.33,"body":"no, so data. So they mentioned"},{"speaker":"Iwan Lam","startTime":169.65,"endTime":174.33,"body":"this promptly. But this is this"},{"speaker":"Iwan Lam","startTime":174.33,"endTime":179.76,"body":"is an I look right now the"},{"speaker":"Iwan Lam","startTime":174.33,"endTime":179.76,"body":"problem is there. We know what's"},{"speaker":"Iwan Lam","startTime":179.76,"endTime":183.69,"body":"there. And the solutions are"},{"speaker":"Iwan Lam","startTime":179.76,"endTime":183.69,"body":"very expensive. There's got to"},{"speaker":"Iwan Lam","startTime":183.69,"endTime":188.07,"body":"be a better way. And when we"},{"speaker":"Iwan Lam","startTime":183.69,"endTime":188.07,"body":"looked at that, we thought Yeah,"},{"speaker":"Iwan Lam","startTime":188.1,"endTime":191.67,"body":"absolutely, there should be a"},{"speaker":"Iwan Lam","startTime":188.1,"endTime":191.67,"body":"better way. Vision doing nothing"},{"speaker":"Iwan Lam","startTime":191.7,"endTime":194.34,"body":"and spending 1000s of dollars on"},{"speaker":"Iwan Lam","startTime":191.7,"endTime":194.34,"body":"replacing a single piece of"},{"speaker":"Iwan Lam","startTime":194.37,"endTime":199.77,"body":"equipment because a small"},{"speaker":"Iwan Lam","startTime":194.37,"endTime":199.77,"body":"pension. So we decided to figure"},{"speaker":"Iwan Lam","startTime":199.77,"endTime":203.07,"body":"out what the better way is. And"},{"speaker":"Iwan Lam","startTime":199.77,"endTime":203.07,"body":"that's how such medical was, was"},{"speaker":"Iwan Lam","startTime":203.07,"endTime":207.78,"body":"born. When we looked at the"},{"speaker":"Iwan Lam","startTime":203.07,"endTime":207.78,"body":"problem with notice is like it's"},{"speaker":"Iwan Lam","startTime":207.78,"endTime":210.57,"body":"like it's like having a one on"},{"speaker":"Iwan Lam","startTime":207.78,"endTime":210.57,"body":"his skin. What do you do when"},{"speaker":"Iwan Lam","startTime":210.57,"endTime":214.17,"body":"you get a cap, you put a bandaid"},{"speaker":"Iwan Lam","startTime":210.57,"endTime":214.17,"body":"on it. So why not create a"},{"speaker":"Iwan Lam","startTime":214.17,"endTime":219.21,"body":"bandage for patients services is"},{"speaker":"Iwan Lam","startTime":214.17,"endTime":219.21,"body":"easy to apply this chip is"},{"speaker":"Iwan Lam","startTime":219.21,"endTime":224.67,"body":"clean. And it just works. So we"},{"speaker":"Iwan Lam","startTime":219.21,"endTime":224.67,"body":"set up in case something like"},{"speaker":"Iwan Lam","startTime":224.67,"endTime":229.11,"body":"that, and what is known as clean"},{"speaker":"Iwan Lam","startTime":224.67,"endTime":229.11,"body":"pack today. And pretty much this"},{"speaker":"Iwan Lam","startTime":229.71,"endTime":233.67,"body":"is a pure stick with a patch"},{"speaker":"Iwan Lam","startTime":229.71,"endTime":233.67,"body":"that is designed to repair"},{"speaker":"Iwan Lam","startTime":233.67,"endTime":237.27,"body":"damages on patients services. So"},{"speaker":"Iwan Lam","startTime":233.67,"endTime":237.27,"body":"since the damage is first"},{"speaker":"Iwan Lam","startTime":237.3,"endTime":241.8,"body":"identify the finished service,"},{"speaker":"Iwan Lam","startTime":237.3,"endTime":241.8,"body":"not apply the patch PUSD there's"},{"speaker":"Iwan Lam","startTime":241.8,"endTime":245.52,"body":"no wait time there's no cure"},{"speaker":"Iwan Lam","startTime":241.8,"endTime":245.52,"body":"time, clean it again. And the"},{"speaker":"Iwan Lam","startTime":245.52,"endTime":250.89,"body":"service is intact and ready to"},{"speaker":"Iwan Lam","startTime":245.52,"endTime":250.89,"body":"put back in service. We launched"},{"speaker":"Iwan Lam","startTime":250.89,"endTime":257.13,"body":"clean patch in 2013. And right"},{"speaker":"Iwan Lam","startTime":250.89,"endTime":257.13,"body":"now we sell to just within"},{"speaker":"Iwan Lam","startTime":257.13,"endTime":261.45,"body":"countries through a service"},{"speaker":"Iwan Lam","startTime":257.13,"endTime":261.45,"body":"providers or distributors. And"},{"speaker":"Iwan Lam","startTime":261.45,"endTime":264.09,"body":"we sell to all verticals like"},{"speaker":"Iwan Lam","startTime":261.45,"endTime":264.09,"body":"health care, acute care, long"},{"speaker":"Iwan Lam","startTime":264.09,"endTime":268.26,"body":"term care, ambulatory care,"},{"speaker":"Iwan Lam","startTime":264.09,"endTime":268.26,"body":"surgical centers, outpatient"},{"speaker":"Iwan Lam","startTime":268.26,"endTime":272.22,"body":"clinics, professional health"},{"speaker":"Iwan Lam","startTime":268.26,"endTime":272.22,"body":"that we have in Cairo Of course."},{"speaker":"Iwan Lam","startTime":273.21,"endTime":277.26,"body":"As soon as these patients have a"},{"speaker":"Iwan Lam","startTime":273.21,"endTime":277.26,"body":"service there is something that"},{"speaker":"Iwan Lam","startTime":277.26,"endTime":278.97,"body":"we try to promote image to"},{"speaker":"Chace Torres","startTime":279.6,"endTime":282.57,"body":"a lot of"},{"speaker":"Chace Torres","startTime":279.6,"endTime":282.57,"body":"information sir, but rightly so."},{"speaker":"Chace Torres","startTime":282.69,"endTime":286.17,"body":"So actually, I'm the one that"},{"speaker":"Chace Torres","startTime":282.69,"endTime":286.17,"body":"reached out to you guys"},{"speaker":"Chace Torres","startTime":286.17,"endTime":290.22,"body":"initially because I was on"},{"speaker":"Chace Torres","startTime":286.17,"endTime":290.22,"body":"LinkedIn as I am almost every"},{"speaker":"Chace Torres","startTime":290.22,"endTime":294.66,"body":"day and I saw someone talk about"},{"speaker":"Chace Torres","startTime":290.22,"endTime":294.66,"body":"your product. I was like what is"},{"speaker":"Chace Torres","startTime":294.66,"endTime":299.16,"body":"this? Because, you know,"},{"speaker":"Chace Torres","startTime":294.66,"endTime":299.16,"body":"unfortunately I hadn't heard of"},{"speaker":"Chace Torres","startTime":299.16,"endTime":303.12,"body":"you guys until Earlier this"},{"speaker":"Chace Torres","startTime":299.16,"endTime":303.12,"body":"year, and what which is, you"},{"speaker":"Chace Torres","startTime":303.12,"endTime":305.4,"body":"know, the whole reason for"},{"speaker":"Chace Torres","startTime":303.12,"endTime":305.4,"body":"bringing onto the show because I"},{"speaker":"Chace Torres","startTime":305.4,"endTime":308.82,"body":"want more people to be aware"},{"speaker":"Chace Torres","startTime":305.4,"endTime":308.82,"body":"that this is a viable solution."},{"speaker":"Chace Torres","startTime":310.32,"endTime":315.15,"body":"As biomed as clinicians, as even"},{"speaker":"Chace Torres","startTime":310.32,"endTime":315.15,"body":"patients, we've all come across,"},{"speaker":"Chace Torres","startTime":315.18,"endTime":317.79,"body":"you know, some kind of medical"},{"speaker":"Chace Torres","startTime":315.18,"endTime":317.79,"body":"surface, whether it be an exam"},{"speaker":"Chace Torres","startTime":317.79,"endTime":322.59,"body":"table, surgical table,"},{"speaker":"Chace Torres","startTime":317.79,"endTime":322.59,"body":"wheelchairs, you know, any kind"},{"speaker":"Chace Torres","startTime":322.59,"endTime":326.49,"body":"of maybe physical therapy, high"},{"speaker":"Chace Torres","startTime":322.59,"endTime":326.49,"body":"low bed, it doesn't matter, your"},{"speaker":"Chace Torres","startTime":326.52,"endTime":331.17,"body":"product covers, you know, a wide"},{"speaker":"Chace Torres","startTime":326.52,"endTime":331.17,"body":"range of materials, different"},{"speaker":"Chace Torres","startTime":331.17,"endTime":335.94,"body":"sizes, different materials for"},{"speaker":"Chace Torres","startTime":331.17,"endTime":335.94,"body":"different needs, and reached out"},{"speaker":"Chace Torres","startTime":335.94,"endTime":339.6,"body":"to you, you sent me a demo of"},{"speaker":"Chace Torres","startTime":335.94,"endTime":339.6,"body":"just some of the different sizes"},{"speaker":"Chace Torres","startTime":339.6,"endTime":342.63,"body":"of different materials. And I"},{"speaker":"Chace Torres","startTime":339.6,"endTime":342.63,"body":"would say I was I was pleasantly"},{"speaker":"Chace Torres","startTime":342.63,"endTime":348.06,"body":"surprised with just the, the"},{"speaker":"Chace Torres","startTime":342.63,"endTime":348.06,"body":"ease of use and the application."},{"speaker":"Chace Torres","startTime":348.69,"endTime":351.03,"body":"Because at the end of the day,"},{"speaker":"Chace Torres","startTime":348.69,"endTime":351.03,"body":"you know, if you're going to be"},{"speaker":"Chace Torres","startTime":351.03,"endTime":354.72,"body":"doing a patch, it needs to be"},{"speaker":"Chace Torres","startTime":351.03,"endTime":354.72,"body":"effective, but also, you know,"},{"speaker":"Chace Torres","startTime":355.53,"endTime":359.34,"body":"not be so egregiously difficult"},{"speaker":"Chace Torres","startTime":355.53,"endTime":359.34,"body":"to apply and, you know, like you"},{"speaker":"Chace Torres","startTime":359.34,"endTime":364.05,"body":"said, with Curie and and other"},{"speaker":"Chace Torres","startTime":359.34,"endTime":364.05,"body":"options out there. So, I do"},{"speaker":"Chace Torres","startTime":364.05,"endTime":369.24,"body":"appreciate the fact that this is"},{"speaker":"Chace Torres","startTime":364.05,"endTime":369.24,"body":"a range of solutions for a lot"},{"speaker":"Chace Torres","startTime":369.24,"endTime":374.97,"body":"of different tables. Fast"},{"speaker":"Chace Torres","startTime":369.24,"endTime":374.97,"body":"forward to after, you know, we"},{"speaker":"Chace Torres","startTime":374.97,"endTime":378.54,"body":"had to do our first call"},{"speaker":"Chace Torres","startTime":374.97,"endTime":378.54,"body":"together. And, you know, I took,"},{"speaker":"Chace Torres","startTime":378.6,"endTime":381.9,"body":"I took my little, my little demo"},{"speaker":"Chace Torres","startTime":378.6,"endTime":381.9,"body":"folder with me with some of the"},{"speaker":"Chace Torres","startTime":381.9,"endTime":388.2,"body":"materials. And I had a director"},{"speaker":"Chace Torres","startTime":381.9,"endTime":388.2,"body":"of nursing, they had a Stryker"},{"speaker":"Chace Torres","startTime":388.2,"endTime":392.46,"body":"table surgical table 3085, they"},{"speaker":"Chace Torres","startTime":388.2,"endTime":392.46,"body":"had a quarter size rip on there."},{"speaker":"Chace Torres","startTime":393.33,"endTime":396.42,"body":"You know, people might say, you"},{"speaker":"Chace Torres","startTime":393.33,"endTime":396.42,"body":"know, there aren't familiar with"},{"speaker":"Chace Torres","startTime":396.42,"endTime":399.75,"body":"the medical world, like, what's,"},{"speaker":"Chace Torres","startTime":396.42,"endTime":399.75,"body":"what's the big deal? Well,"},{"speaker":"Chace Torres","startTime":399.78,"endTime":403.41,"body":"there's a lot of big deal,"},{"speaker":"Chace Torres","startTime":399.78,"endTime":403.41,"body":"especially in a surgical, you"},{"speaker":"Chace Torres","startTime":403.41,"endTime":406.59,"body":"know, environment, there's"},{"speaker":"Chace Torres","startTime":403.41,"endTime":406.59,"body":"infection control issues,"},{"speaker":"Chace Torres","startTime":406.62,"endTime":409.89,"body":"there's, you know, a range of"},{"speaker":"Chace Torres","startTime":406.62,"endTime":409.89,"body":"things that have to be"},{"speaker":"Chace Torres","startTime":409.89,"endTime":412.95,"body":"mitigated. So I showed her the"},{"speaker":"Chace Torres","startTime":409.89,"endTime":412.95,"body":"product, and she was like, I"},{"speaker":"Chace Torres","startTime":412.95,"endTime":417.15,"body":"didn't know this was out there."},{"speaker":"Chace Torres","startTime":412.95,"endTime":417.15,"body":"Again, this is something that I"},{"speaker":"Chace Torres","startTime":417.15,"endTime":420.3,"body":"would like to change. So we"},{"speaker":"Chace Torres","startTime":417.15,"endTime":420.3,"body":"applied the material easy to"},{"speaker":"Chace Torres","startTime":420.3,"endTime":423.21,"body":"use, and, you know, there will"},{"speaker":"Chace Torres","startTime":420.3,"endTime":423.21,"body":"be some videos coming out as"},{"speaker":"Chace Torres","startTime":423.21,"endTime":429.27,"body":"well. So y'all can obviously see"},{"speaker":"Chace Torres","startTime":423.21,"endTime":429.27,"body":"my experience with it. I do"},{"speaker":"Chace Torres","startTime":429.27,"endTime":431.85,"body":"know, on surface medical, you"},{"speaker":"Chace Torres","startTime":429.27,"endTime":431.85,"body":"guys have some instructional"},{"speaker":"Chace Torres","startTime":431.85,"endTime":436.5,"body":"videos as well. Also, you know,"},{"speaker":"Chace Torres","startTime":431.85,"endTime":436.5,"body":"product, information, that kind"},{"speaker":"Chace Torres","startTime":436.5,"endTime":442.35,"body":"of thing. So let's get into the,"},{"speaker":"Chace Torres","startTime":436.5,"endTime":442.35,"body":"you know, let's play devil's"},{"speaker":"Chace Torres","startTime":442.59,"endTime":446.13,"body":"devil's advocate here, for the"},{"speaker":"Chace Torres","startTime":442.59,"endTime":446.13,"body":"people that, you know, might"},{"speaker":"Chace Torres","startTime":446.13,"endTime":451.14,"body":"have a an opinion on patching,"},{"speaker":"Chace Torres","startTime":446.13,"endTime":451.14,"body":"or, you know, might have an"},{"speaker":"Chace Torres","startTime":451.14,"endTime":455.79,"body":"issue before even trying your"},{"speaker":"Chace Torres","startTime":451.14,"endTime":455.79,"body":"product out. There's always the"},{"speaker":"Chace Torres","startTime":455.79,"endTime":459.06,"body":"issue of well, what's Joint"},{"speaker":"Chace Torres","startTime":455.79,"endTime":459.06,"body":"Commission? Or what's the VA"},{"speaker":"Chace Torres","startTime":459.06,"endTime":464.4,"body":"gonna say, you know, is this is"},{"speaker":"Chace Torres","startTime":459.06,"endTime":464.4,"body":"this regulators is approved, I"},{"speaker":"Chace Torres","startTime":464.4,"endTime":468.48,"body":"would love to hear how you guys"},{"speaker":"Chace Torres","startTime":464.4,"endTime":468.48,"body":"have gone through that process"},{"speaker":"Chace Torres","startTime":468.51,"endTime":473.28,"body":"and done, you know, mitigated"},{"speaker":"Chace Torres","startTime":468.51,"endTime":473.28,"body":"research and studies to showcase"},{"speaker":"Chace Torres","startTime":473.28,"endTime":477.72,"body":"that your product is viable, and"},{"speaker":"Chace Torres","startTime":473.28,"endTime":477.72,"body":"is a solution that people should"},{"speaker":"Chace Torres","startTime":477.72,"endTime":478.2,"body":"use?"},{"speaker":"Iwan Lam","startTime":478.44,"endTime":482.49,"body":"Yeah, absolutely. No,"},{"speaker":"Iwan Lam","startTime":478.44,"endTime":482.49,"body":"we take this very seriously."},{"speaker":"Iwan Lam","startTime":482.91,"endTime":486.54,"body":"When when we first looked at the"},{"speaker":"Iwan Lam","startTime":482.91,"endTime":486.54,"body":"market, and we asked people in"},{"speaker":"Iwan Lam","startTime":486.54,"endTime":490.65,"body":"the way you're doing today,"},{"speaker":"Iwan Lam","startTime":486.54,"endTime":490.65,"body":"besides replacing it, we often"},{"speaker":"Iwan Lam","startTime":490.65,"endTime":492.75,"body":"found people because they can't"},{"speaker":"Iwan Lam","startTime":490.65,"endTime":492.75,"body":"afford to replace, they start"},{"speaker":"Iwan Lam","startTime":492.75,"endTime":496.5,"body":"using tape, wound care"},{"speaker":"Iwan Lam","startTime":492.75,"endTime":496.5,"body":"dressings, or duct tape, medical"},{"speaker":"Iwan Lam","startTime":496.5,"endTime":496.8,"body":"tape,"},{"speaker":"Iwan Lam","startTime":500.73,"endTime":503.16,"body":"Unfortunately, we've"},{"speaker":"Iwan Lam","startTime":500.73,"endTime":503.16,"body":"done look into it. And we find"},{"speaker":"Iwan Lam","startTime":503.16,"endTime":507.54,"body":"out where she makes things worse"},{"speaker":"Iwan Lam","startTime":503.16,"endTime":507.54,"body":"when looking at the time that"},{"speaker":"Iwan Lam","startTime":507.54,"endTime":511.32,"body":"he's invested in worship and"},{"speaker":"Iwan Lam","startTime":507.54,"endTime":511.32,"body":"chapter versions. And we're just"},{"speaker":"Iwan Lam","startTime":511.32,"endTime":513.75,"body":"saying you're sideway. Of"},{"speaker":"Iwan Lam","startTime":511.32,"endTime":513.75,"body":"course, it's never seen us, you"},{"speaker":"Iwan Lam","startTime":513.75,"endTime":518.4,"body":"can put a skinless tape on a"},{"speaker":"Iwan Lam","startTime":513.75,"endTime":518.4,"body":"piece of furniture. So it gives"},{"speaker":"Iwan Lam","startTime":518.43,"endTime":521.22,"body":"an eight so when the fuse"},{"speaker":"Iwan Lam","startTime":518.43,"endTime":521.22,"body":"interesting gives a false sense"},{"speaker":"Iwan Lam","startTime":521.25,"endTime":526.56,"body":"of safety, they thought this"},{"speaker":"Iwan Lam","startTime":521.25,"endTime":526.56,"body":"damage is covered. Even though"},{"speaker":"Iwan Lam","startTime":526.56,"endTime":529.77,"body":"it's not covering, it's kind of"},{"speaker":"Iwan Lam","startTime":526.56,"endTime":529.77,"body":"siphoning, inserting the fluid"},{"speaker":"Iwan Lam","startTime":529.77,"endTime":532.77,"body":"ingress into the into the"},{"speaker":"Iwan Lam","startTime":529.77,"endTime":532.77,"body":"service. And when we go and we"},{"speaker":"Iwan Lam","startTime":532.77,"endTime":538.14,"body":"approach our facilities, there's"},{"speaker":"Iwan Lam","startTime":532.77,"endTime":538.14,"body":"the kind of associate taping as"},{"speaker":"Iwan Lam","startTime":538.14,"endTime":540.51,"body":"a negative thing, like you"},{"speaker":"Iwan Lam","startTime":538.14,"endTime":540.51,"body":"shouldn't put duct tape on your"},{"speaker":"Iwan Lam","startTime":540.51,"endTime":545.13,"body":"matches, of course. And we have"},{"speaker":"Iwan Lam","startTime":540.51,"endTime":545.13,"body":"to make sure we know we do our"},{"speaker":"Iwan Lam","startTime":545.16,"endTime":548.1,"body":"proper research and development"},{"speaker":"Iwan Lam","startTime":545.16,"endTime":548.1,"body":"and our data and our information"},{"speaker":"Iwan Lam","startTime":548.1,"endTime":552.57,"body":"to educate the market and say,"},{"speaker":"Iwan Lam","startTime":548.1,"endTime":552.57,"body":"no impact is not taping. This is"},{"speaker":"Iwan Lam","startTime":552.63,"endTime":555.99,"body":"just a few different things. And"},{"speaker":"Iwan Lam","startTime":552.63,"endTime":555.99,"body":"we've spent many years and a lot"},{"speaker":"Iwan Lam","startTime":555.99,"endTime":562.53,"body":"of resources to measure that is"},{"speaker":"Iwan Lam","startTime":555.99,"endTime":562.53,"body":"there's a case. For example, in"},{"speaker":"Iwan Lam","startTime":562.53,"endTime":565.02,"body":"patches, which is really"},{"speaker":"Iwan Lam","startTime":562.53,"endTime":565.02,"body":"designed to withstand the"},{"speaker":"Iwan Lam","startTime":565.02,"endTime":568.47,"body":"clinical use, it can be claimed"},{"speaker":"Iwan Lam","startTime":565.02,"endTime":568.47,"body":"with all common cleaners day in"},{"speaker":"Iwan Lam","startTime":568.47,"endTime":572.79,"body":"day out for for years and 1000s"},{"speaker":"Iwan Lam","startTime":568.47,"endTime":572.79,"body":"of cleaning cycles. Anytime we"},{"speaker":"Iwan Lam","startTime":572.79,"endTime":575.88,"body":"move forward in time, we always"},{"speaker":"Iwan Lam","startTime":572.79,"endTime":575.88,"body":"get questions on whether the"},{"speaker":"Iwan Lam","startTime":575.88,"endTime":580.38,"body":"edges are cleanable. And we have"},{"speaker":"Iwan Lam","startTime":575.88,"endTime":580.38,"body":"no third party data to show that"},{"speaker":"Iwan Lam","startTime":580.41,"endTime":583.59,"body":"HSS interval as the service of"},{"speaker":"Iwan Lam","startTime":580.41,"endTime":583.59,"body":"the past as well as other"},{"speaker":"Iwan Lam","startTime":583.59,"endTime":586.77,"body":"measures. We've gone as far as"},{"speaker":"Iwan Lam","startTime":583.59,"endTime":586.77,"body":"even doing clinical validation"},{"speaker":"Iwan Lam","startTime":586.77,"endTime":591.45,"body":"studies, where we independently"},{"speaker":"Iwan Lam","startTime":586.77,"endTime":591.45,"body":"work of a wealth of organization"},{"speaker":"Iwan Lam","startTime":591.45,"endTime":595.56,"body":"University Hospital to let them"},{"speaker":"Iwan Lam","startTime":591.45,"endTime":595.56,"body":"use clean patch in the world"},{"speaker":"Iwan Lam","startTime":595.56,"endTime":600.27,"body":"people said to show that it does"},{"speaker":"Iwan Lam","startTime":595.56,"endTime":600.27,"body":"restore the service initial"},{"speaker":"Iwan Lam","startTime":600.27,"endTime":603.36,"body":"state. And then at the end of"},{"speaker":"Iwan Lam","startTime":600.27,"endTime":603.36,"body":"all that we'd gone out and we"},{"speaker":"Iwan Lam","startTime":603.36,"endTime":606.48,"body":"were certainly a bunch of FDA"},{"speaker":"Iwan Lam","startTime":603.36,"endTime":606.48,"body":"would come together. And we'll"},{"speaker":"Iwan Lam","startTime":606.48,"endTime":612.48,"body":"see. So we so keep that is the"},{"speaker":"Iwan Lam","startTime":606.48,"endTime":612.48,"body":"only FDA healthcare registered"},{"speaker":"Iwan Lam","startTime":612.48,"endTime":616.95,"body":"Hassan medical device to patient"},{"speaker":"Iwan Lam","startTime":612.48,"endTime":616.95,"body":"services. There's just nothing"},{"speaker":"Iwan Lam","startTime":616.95,"endTime":621.27,"body":"like that out there. With a lot"},{"speaker":"Iwan Lam","startTime":616.95,"endTime":621.27,"body":"of data to support that. No"},{"speaker":"Iwan Lam","startTime":621.27,"endTime":624.27,"body":"women at Martindale for over 10"},{"speaker":"Iwan Lam","startTime":621.27,"endTime":624.27,"body":"years, we have a lot of"},{"speaker":"Iwan Lam","startTime":624.27,"endTime":627.36,"body":"experience of customers with"},{"speaker":"Iwan Lam","startTime":624.27,"endTime":627.36,"body":"facilities with accreditation"},{"speaker":"Iwan Lam","startTime":627.57,"endTime":632.01,"body":"organization that the champion"},{"speaker":"Iwan Lam","startTime":627.57,"endTime":632.01,"body":"mission. And we are able to"},{"speaker":"Iwan Lam","startTime":632.01,"endTime":635.1,"body":"consistently demonstrate our"},{"speaker":"Iwan Lam","startTime":632.01,"endTime":635.1,"body":"product when used properly,"},{"speaker":"Iwan Lam","startTime":635.94,"endTime":640.11,"body":"thus, effectively restore and"},{"speaker":"Iwan Lam","startTime":635.94,"endTime":640.11,"body":"repair those servers to Intel in"},{"speaker":"Iwan Lam","startTime":640.11,"endTime":643.8,"body":"papal state. So join a join"},{"speaker":"Iwan Lam","startTime":640.11,"endTime":643.8,"body":"condition for example, in the"},{"speaker":"Iwan Lam","startTime":643.8,"endTime":647.55,"body":"beginning, of course, they don't"},{"speaker":"Iwan Lam","startTime":643.8,"endTime":647.55,"body":"they don't endorse products. So"},{"speaker":"Iwan Lam","startTime":647.58,"endTime":649.68,"body":"join commission come and say we"},{"speaker":"Iwan Lam","startTime":647.58,"endTime":649.68,"body":"and those came natural."},{"speaker":"Chace Torres","startTime":649.68,"endTime":651.54,"body":"Yeah, they can't"},{"speaker":"Chace Torres","startTime":649.68,"endTime":651.54,"body":"they can't endorse anything."},{"speaker":"Chace Torres","startTime":652.44,"endTime":653.37,"body":"Yeah. But"},{"speaker":"Iwan Lam","startTime":653.4,"endTime":656.52,"body":"we said well, can you"},{"speaker":"Iwan Lam","startTime":653.4,"endTime":656.52,"body":"at least update your guidelines,"},{"speaker":"Iwan Lam","startTime":656.55,"endTime":658.8,"body":"because right now, when people"},{"speaker":"Iwan Lam","startTime":656.55,"endTime":658.8,"body":"look at guidelines, they think"},{"speaker":"Iwan Lam","startTime":658.92,"endTime":662.91,"body":"if you see damage you'd have to"},{"speaker":"Iwan Lam","startTime":658.92,"endTime":662.91,"body":"replace. And we're saying no, no"},{"speaker":"Iwan Lam","startTime":662.91,"endTime":666.66,"body":"technology has advanced over the"},{"speaker":"Iwan Lam","startTime":662.91,"endTime":666.66,"body":"years, you can not repair them,"},{"speaker":"Iwan Lam","startTime":666.66,"endTime":669.66,"body":"you don't have to replace them."},{"speaker":"Iwan Lam","startTime":666.66,"endTime":669.66,"body":"And in 2018, they actually"},{"speaker":"Iwan Lam","startTime":669.69,"endTime":673.74,"body":"updated a guidance document on"},{"speaker":"Iwan Lam","startTime":669.69,"endTime":673.74,"body":"environmental things to say one"},{"speaker":"Iwan Lam","startTime":673.86,"endTime":677.97,"body":"kind of damages. Number one, of"},{"speaker":"Iwan Lam","startTime":673.86,"endTime":677.97,"body":"course, too, you can take them."},{"speaker":"Iwan Lam","startTime":678.48,"endTime":682.26,"body":"And three, you can repair them"},{"speaker":"Iwan Lam","startTime":678.48,"endTime":682.26,"body":"with an approved patch. And"},{"speaker":"Iwan Lam","startTime":682.26,"endTime":684.66,"body":"again, clean purchase only"},{"speaker":"Iwan Lam","startTime":682.26,"endTime":684.66,"body":"employee versus product out"},{"speaker":"Iwan Lam","startTime":684.66,"endTime":690.03,"body":"there. So over the years, we"},{"speaker":"Iwan Lam","startTime":684.66,"endTime":690.03,"body":"have received review by dozens,"},{"speaker":"Iwan Lam","startTime":690.06,"endTime":693.51,"body":"if not hundreds of infection"},{"speaker":"Iwan Lam","startTime":690.06,"endTime":693.51,"body":"control department around the"},{"speaker":"Iwan Lam","startTime":693.51,"endTime":697.14,"body":"world. So it's not organization"},{"speaker":"Iwan Lam","startTime":693.51,"endTime":697.14,"body":"that the Joint Commission, and"},{"speaker":"Iwan Lam","startTime":697.14,"endTime":699.99,"body":"we have consistently demonstrate"},{"speaker":"Iwan Lam","startTime":697.14,"endTime":699.99,"body":"the impact, again, as a custom"},{"speaker":"Iwan Lam","startTime":699.99,"endTime":703.98,"body":"device is a tool to enhance"},{"speaker":"Iwan Lam","startTime":699.99,"endTime":703.98,"body":"services. And it's not like"},{"speaker":"Iwan Lam","startTime":704.07,"endTime":708.33,"body":"taping, we tried very, we try,"},{"speaker":"Iwan Lam","startTime":704.07,"endTime":708.33,"body":"we work really hard to educate"},{"speaker":"Iwan Lam","startTime":708.33,"endTime":709.95,"body":"the market as a clean patch"},{"speaker":"Iwan Lam","startTime":708.33,"endTime":709.95,"body":"response."},{"speaker":"Chace Torres","startTime":710.58,"endTime":713.07,"body":"There's a lot of"},{"speaker":"Chace Torres","startTime":710.58,"endTime":713.07,"body":"unwrap there. But one thing that"},{"speaker":"Chace Torres","startTime":713.07,"endTime":716.16,"body":"stuck out to me especially was"},{"speaker":"Chace Torres","startTime":713.07,"endTime":716.16,"body":"that you didn't wait for"},{"speaker":"Chace Torres","startTime":716.16,"endTime":719.85,"body":"somebody to say go run these"},{"speaker":"Chace Torres","startTime":716.16,"endTime":719.85,"body":"studies, you guys went out and"},{"speaker":"Chace Torres","startTime":719.85,"endTime":724.77,"body":"did viable research to justify"},{"speaker":"Chace Torres","startTime":719.85,"endTime":724.77,"body":"and kind of be proactive about"},{"speaker":"Chace Torres","startTime":724.77,"endTime":728.01,"body":"it, because you knew what you"},{"speaker":"Chace Torres","startTime":724.77,"endTime":728.01,"body":"had. And you knew that this is a"},{"speaker":"Chace Torres","startTime":728.01,"endTime":734.04,"body":"technological solution that can"},{"speaker":"Chace Torres","startTime":728.01,"endTime":734.04,"body":"be backed up by data. When you"},{"speaker":"Chace Torres","startTime":734.07,"endTime":737.22,"body":"consider the infection control,"},{"speaker":"Chace Torres","startTime":734.07,"endTime":737.22,"body":"which this is very timely"},{"speaker":"Chace Torres","startTime":737.22,"endTime":741.03,"body":"considering we're talking about"},{"speaker":"Chace Torres","startTime":737.22,"endTime":741.03,"body":"this, we just recently, you"},{"speaker":"Chace Torres","startTime":741.03,"endTime":742.74,"body":"know, over the past couple"},{"speaker":"Chace Torres","startTime":741.03,"endTime":742.74,"body":"years, we've been dealing with"},{"speaker":"Chace Torres","startTime":742.74,"endTime":749.49,"body":"COVID. And here lately, we're"},{"speaker":"Chace Torres","startTime":742.74,"endTime":749.49,"body":"looking at monkey pox, which,"},{"speaker":"Chace Torres","startTime":750.54,"endTime":753.81,"body":"you know, that's a whole nother"},{"speaker":"Chace Torres","startTime":750.54,"endTime":753.81,"body":"animal, this actually stays on"},{"speaker":"Chace Torres","startTime":753.81,"endTime":757.53,"body":"surfaces, it can be you know,"},{"speaker":"Chace Torres","startTime":753.81,"endTime":757.53,"body":"transferred through that, you"},{"speaker":"Chace Torres","startTime":757.53,"endTime":760.02,"body":"know, that's initially what the"},{"speaker":"Chace Torres","startTime":757.53,"endTime":760.02,"body":"first scare was with COVID and"},{"speaker":"Chace Torres","startTime":760.02,"endTime":763.8,"body":"come to find out was more"},{"speaker":"Chace Torres","startTime":760.02,"endTime":763.8,"body":"airborne, this is actually this"},{"speaker":"Chace Torres","startTime":763.8,"endTime":768.21,"body":"can be transferred on the these"},{"speaker":"Chace Torres","startTime":763.8,"endTime":768.21,"body":"kind of items. So let's just say"},{"speaker":"Chace Torres","startTime":768.21,"endTime":771.42,"body":"that, you know, you have a rip"},{"speaker":"Chace Torres","startTime":768.21,"endTime":771.42,"body":"in a mattress or whatever, they"},{"speaker":"Chace Torres","startTime":771.42,"endTime":776.43,"body":"clean it. And then you put the"},{"speaker":"Chace Torres","startTime":771.42,"endTime":776.43,"body":"patch on it, that's you doing"},{"speaker":"Chace Torres","startTime":776.43,"endTime":781.23,"body":"your due diligence as the end"},{"speaker":"Chace Torres","startTime":776.43,"endTime":781.23,"body":"user as the biomed, to ensure"},{"speaker":"Chace Torres","startTime":781.23,"endTime":784.98,"body":"that you are, you know, doing"},{"speaker":"Chace Torres","startTime":781.23,"endTime":784.98,"body":"everything you can to mitigate"},{"speaker":"Chace Torres","startTime":785.49,"endTime":788.49,"body":"any kind of infection from"},{"speaker":"Chace Torres","startTime":785.49,"endTime":788.49,"body":"studying then on that material."},{"speaker":"Chace Torres","startTime":788.91,"endTime":793.05,"body":"And let's, let's be quite frank"},{"speaker":"Chace Torres","startTime":788.91,"endTime":793.05,"body":"here. You know, a lot of the"},{"speaker":"Chace Torres","startTime":793.05,"endTime":797.28,"body":"materials use, especially, you"},{"speaker":"Chace Torres","startTime":793.05,"endTime":797.28,"body":"know, when you go from exam"},{"speaker":"Chace Torres","startTime":797.28,"endTime":800.55,"body":"tables, to physical therapy"},{"speaker":"Chace Torres","startTime":797.28,"endTime":800.55,"body":"tables, to surgical tables, the"},{"speaker":"Chace Torres","startTime":800.55,"endTime":803.58,"body":"price continues to go up"},{"speaker":"Chace Torres","startTime":800.55,"endTime":803.58,"body":"sometimes into the 1000s of"},{"speaker":"Chace Torres","startTime":803.58,"endTime":807.15,"body":"replacing some of these pads."},{"speaker":"Chace Torres","startTime":803.58,"endTime":807.15,"body":"And not all these facilities"},{"speaker":"Chace Torres","startTime":807.15,"endTime":811.41,"body":"have the funds just willy nilly"},{"speaker":"Chace Torres","startTime":807.15,"endTime":811.41,"body":"go replacing every little, you"},{"speaker":"Chace Torres","startTime":811.41,"endTime":815.61,"body":"know, little nick, hole in"},{"speaker":"Chace Torres","startTime":811.41,"endTime":815.61,"body":"scraping cut, that's, you know,"},{"speaker":"Chace Torres","startTime":815.61,"endTime":819.87,"body":"not even the size of a dime"},{"speaker":"Chace Torres","startTime":815.61,"endTime":819.87,"body":"sometimes. And, to me, that"},{"speaker":"Chace Torres","startTime":819.87,"endTime":823.44,"body":"seems a little bit silly to go"},{"speaker":"Chace Torres","startTime":819.87,"endTime":823.44,"body":"and replace an entire path for"},{"speaker":"Chace Torres","startTime":823.44,"endTime":830.1,"body":"something that's small. As for"},{"speaker":"Chace Torres","startTime":823.44,"endTime":830.1,"body":"the studies, and also, you know,"},{"speaker":"Chace Torres","startTime":830.13,"endTime":833.58,"body":"just all the data that you guys"},{"speaker":"Chace Torres","startTime":830.13,"endTime":833.58,"body":"have accumulated, you know, over"},{"speaker":"Chace Torres","startTime":833.58,"endTime":836.88,"body":"the years, is that readily"},{"speaker":"Chace Torres","startTime":833.58,"endTime":836.88,"body":"available on the website for"},{"speaker":"Chace Torres","startTime":836.88,"endTime":840.45,"body":"people to review? Because I do"},{"speaker":"Chace Torres","startTime":836.88,"endTime":840.45,"body":"see that you guys post about,"},{"speaker":"Chace Torres","startTime":840.48,"endTime":841.95,"body":"you know, this kind of stuff all"},{"speaker":"Chace Torres","startTime":840.48,"endTime":841.95,"body":"the time."},{"speaker":"Iwan Lam","startTime":842.13,"endTime":844.89,"body":"Yeah, absolutely. All"},{"speaker":"Iwan Lam","startTime":842.13,"endTime":844.89,"body":"of our testing data is on our"},{"speaker":"Iwan Lam","startTime":844.89,"endTime":849.3,"body":"website, like Colby with testing"},{"speaker":"Iwan Lam","startTime":844.89,"endTime":849.3,"body":"data, chemical resistance,"},{"speaker":"Iwan Lam","startTime":849.3,"endTime":852.21,"body":"testing data, durability,"},{"speaker":"Iwan Lam","startTime":849.3,"endTime":852.21,"body":"testing data, it's on the"},{"speaker":"Iwan Lam","startTime":852.21,"endTime":855.15,"body":"website, and other clinical"},{"speaker":"Iwan Lam","startTime":852.21,"endTime":855.15,"body":"validation testing were"},{"speaker":"Iwan Lam","startTime":855.15,"endTime":858.36,"body":"published in peer review"},{"speaker":"Iwan Lam","startTime":855.15,"endTime":858.36,"body":"journals and and also on our"},{"speaker":"Iwan Lam","startTime":858.36,"endTime":862.38,"body":"site as well. So everything we"},{"speaker":"Iwan Lam","startTime":858.36,"endTime":862.38,"body":"have from the instruction for us"},{"speaker":"Iwan Lam","startTime":862.38,"endTime":866.55,"body":"to auto submit the activity"},{"speaker":"Iwan Lam","startTime":862.38,"endTime":866.55,"body":"studies is a patient on our"},{"speaker":"Iwan Lam","startTime":866.55,"endTime":869.94,"body":"website for for people to"},{"speaker":"Iwan Lam","startTime":866.55,"endTime":869.94,"body":"download, evaluate, and you"},{"speaker":"Iwan Lam","startTime":869.94,"endTime":873.57,"body":"know, under no talking about"},{"speaker":"Iwan Lam","startTime":869.94,"endTime":873.57,"body":"cost savings, and I think"},{"speaker":"Iwan Lam","startTime":873.6,"endTime":877.65,"body":"everyone what is into on"},{"speaker":"Iwan Lam","startTime":873.6,"endTime":877.65,"body":"traditional, probably no"},{"speaker":"Iwan Lam","startTime":877.65,"endTime":881.46,"body":"surprise and how expensive"},{"speaker":"Iwan Lam","startTime":877.65,"endTime":881.46,"body":"things are in healthcare, but"},{"speaker":"Iwan Lam","startTime":881.46,"endTime":884.28,"body":"quite at the same time"},{"speaker":"Iwan Lam","startTime":881.46,"endTime":884.28,"body":"sometimes. They also surprised"},{"speaker":"Iwan Lam","startTime":884.28,"endTime":888.63,"body":"at how expensive some things"},{"speaker":"Iwan Lam","startTime":884.28,"endTime":888.63,"body":"some items can really get. And"},{"speaker":"Iwan Lam","startTime":888.66,"endTime":891.51,"body":"no patient services is one of"},{"speaker":"Iwan Lam","startTime":888.66,"endTime":891.51,"body":"those things when we look at how"},{"speaker":"Iwan Lam","startTime":891.51,"endTime":895.68,"body":"much on pacer matches costs low"},{"speaker":"Iwan Lam","startTime":891.51,"endTime":895.68,"body":"and it's just by the standard."},{"speaker":"Iwan Lam","startTime":895.95,"endTime":900.0,"body":"Know your striker. Your phone"},{"speaker":"Iwan Lam","startTime":895.95,"endTime":900.0,"body":"structure matches instantly"},{"speaker":"Iwan Lam","startTime":900.0,"endTime":904.92,"body":"system for peace. And once you"},{"speaker":"Iwan Lam","startTime":900.0,"endTime":904.92,"body":"throw into even your surgical"},{"speaker":"Iwan Lam","startTime":904.92,"endTime":907.8,"body":"gel positioners and hats, those"},{"speaker":"Iwan Lam","startTime":904.92,"endTime":907.8,"body":"are hundreds of dollars. Now"},{"speaker":"Iwan Lam","startTime":907.8,"endTime":911.7,"body":"when you go to ICU beds, low"},{"speaker":"Iwan Lam","startTime":907.8,"endTime":911.7,"body":"loss, mattresses, etc, etc, the"},{"speaker":"Iwan Lam","startTime":911.7,"endTime":915.75,"body":"covers are normal costume"},{"speaker":"Iwan Lam","startTime":911.7,"endTime":915.75,"body":"behind, this really is really"},{"speaker":"Iwan Lam","startTime":915.75,"endTime":919.77,"body":"expensive. So no matter how you"},{"speaker":"Iwan Lam","startTime":915.75,"endTime":919.77,"body":"size it, you're talking hundreds"},{"speaker":"Iwan Lam","startTime":919.8,"endTime":923.43,"body":"of dollars. Whereas when you're"},{"speaker":"Iwan Lam","startTime":919.8,"endTime":923.43,"body":"looking at we and I know the"},{"speaker":"Iwan Lam","startTime":923.43,"endTime":926.49,"body":"cost of repairing the chip and"},{"speaker":"Iwan Lam","startTime":923.43,"endTime":926.49,"body":"replacement, I think that's just"},{"speaker":"Iwan Lam","startTime":926.49,"endTime":930.96,"body":"a very common concept. And this"},{"speaker":"Iwan Lam","startTime":926.49,"endTime":930.96,"body":"is no exception. To we'd have"},{"speaker":"Iwan Lam","startTime":930.96,"endTime":935.31,"body":"him patch is somewhere between"},{"speaker":"Iwan Lam","startTime":930.96,"endTime":935.31,"body":"dependence and shaving material,"},{"speaker":"Iwan Lam","startTime":935.43,"endTime":941.55,"body":"maybe 10 to $35 damage. So"},{"speaker":"Iwan Lam","startTime":935.43,"endTime":941.55,"body":"you're talking some filthy path"},{"speaker":"Iwan Lam","startTime":941.55,"endTime":946.59,"body":"to paying for repair versus"},{"speaker":"Iwan Lam","startTime":941.55,"endTime":946.59,"body":"replacement. And that's just"},{"speaker":"Iwan Lam","startTime":946.77,"endTime":950.46,"body":"gonna cost you really think"},{"speaker":"Iwan Lam","startTime":946.77,"endTime":950.46,"body":"about the logistics of replacing"},{"speaker":"Iwan Lam","startTime":950.46,"endTime":953.73,"body":"a mattress in the healthcare"},{"speaker":"Iwan Lam","startTime":950.46,"endTime":953.73,"body":"setting. Someone has to flag it,"},{"speaker":"Iwan Lam","startTime":953.94,"endTime":956.82,"body":"someone has to put in a work"},{"speaker":"Iwan Lam","startTime":953.94,"endTime":956.82,"body":"order, someone has to transport"},{"speaker":"Iwan Lam","startTime":956.82,"endTime":960.39,"body":"them not just out of serve,"},{"speaker":"Iwan Lam","startTime":956.82,"endTime":960.39,"body":"serve our servers landfill"},{"speaker":"Iwan Lam","startTime":960.39,"endTime":963.96,"body":"somewhere they can dispose of it"},{"speaker":"Iwan Lam","startTime":960.39,"endTime":963.96,"body":"by anyone put it back in the"},{"speaker":"Iwan Lam","startTime":963.96,"endTime":967.8,"body":"administrative cost to place a"},{"speaker":"Iwan Lam","startTime":963.96,"endTime":967.8,"body":"piece of equipment is also very"},{"speaker":"Iwan Lam","startTime":967.83,"endTime":970.92,"body":"expensive. And sometimes it's"},{"speaker":"Iwan Lam","startTime":967.83,"endTime":970.92,"body":"hard to define for one matches."},{"speaker":"Iwan Lam","startTime":971.22,"endTime":975.6,"body":"But if you really look at it,"},{"speaker":"Iwan Lam","startTime":971.22,"endTime":975.6,"body":"what the cost difference and"},{"speaker":"Iwan Lam","startTime":975.6,"endTime":978.99,"body":"time difference between applying"},{"speaker":"Iwan Lam","startTime":975.6,"endTime":978.99,"body":"a patch on the spot versus"},{"speaker":"Iwan Lam","startTime":978.99,"endTime":984.03,"body":"trying to get new service in or"},{"speaker":"Iwan Lam","startTime":978.99,"endTime":984.03,"body":"getting in is really staggering."},{"speaker":"Iwan Lam","startTime":984.09,"endTime":986.55,"body":"And those are the things that"},{"speaker":"Iwan Lam","startTime":984.09,"endTime":986.55,"body":"people don't recognize this, oh,"},{"speaker":"Iwan Lam","startTime":986.55,"endTime":989.73,"body":"no, this matches could use a new"},{"speaker":"Iwan Lam","startTime":986.55,"endTime":989.73,"body":"one. They said, like goes on."},{"speaker":"Iwan Lam","startTime":989.76,"endTime":995.73,"body":"But we really think about it is"},{"speaker":"Iwan Lam","startTime":989.76,"endTime":995.73,"body":"a really, really wasteful and"},{"speaker":"Iwan Lam","startTime":995.73,"endTime":1000.68,"body":"time consuming process. And no,"},{"speaker":"Iwan Lam","startTime":995.73,"endTime":1000.68,"body":"we think just think or activity"},{"speaker":"Iwan Lam","startTime":1000.71,"endTime":1006.2,"body":"nobody paying can really have a"},{"speaker":"Iwan Lam","startTime":1000.71,"endTime":1006.2,"body":"big impact on any facilities."},{"speaker":"Chace Torres","startTime":1007.25,"endTime":1009.89,"body":"Oh, one thing that"},{"speaker":"Chace Torres","startTime":1007.25,"endTime":1009.89,"body":"uh, you know, when we, when we"},{"speaker":"Chace Torres","startTime":1009.89,"endTime":1016.58,"body":"talked offline and before is"},{"speaker":"Chace Torres","startTime":1009.89,"endTime":1016.58,"body":"both of us really don't really"},{"speaker":"Chace Torres","startTime":1016.61,"endTime":1019.31,"body":"understand, you know, the"},{"speaker":"Chace Torres","startTime":1016.61,"endTime":1019.31,"body":"medical infrastructure when it"},{"speaker":"Chace Torres","startTime":1019.31,"endTime":1025.13,"body":"comes to how much waste there"},{"speaker":"Chace Torres","startTime":1019.31,"endTime":1025.13,"body":"isn't in our system. So the"},{"speaker":"Chace Torres","startTime":1025.13,"endTime":1029.0,"body":"caveat what you're talking about"},{"speaker":"Chace Torres","startTime":1025.13,"endTime":1029.0,"body":"before, all these mattresses"},{"speaker":"Chace Torres","startTime":1029.0,"endTime":1032.3,"body":"that are getting thrown out into"},{"speaker":"Chace Torres","startTime":1029.0,"endTime":1032.3,"body":"the landfills, like I just"},{"speaker":"Chace Torres","startTime":1032.3,"endTime":1036.44,"body":"recently, I had a video, a short"},{"speaker":"Chace Torres","startTime":1032.3,"endTime":1036.44,"body":"little video I posted about"},{"speaker":"Chace Torres","startTime":1036.86,"endTime":1042.41,"body":"plastic bags, you know, for"},{"speaker":"Chace Torres","startTime":1036.86,"endTime":1042.41,"body":"covering disinfected medical"},{"speaker":"Chace Torres","startTime":1042.41,"endTime":1045.47,"body":"equipment to show that it's been"},{"speaker":"Chace Torres","startTime":1042.41,"endTime":1045.47,"body":"cleaned and ready for next use."},{"speaker":"Chace Torres","startTime":1045.77,"endTime":1051.05,"body":"When the end user puts the bag"},{"speaker":"Chace Torres","startTime":1045.77,"endTime":1051.05,"body":"on it the you know the bomb and"},{"speaker":"Chace Torres","startTime":1051.05,"endTime":1053.45,"body":"has to take the bag off, do"},{"speaker":"Chace Torres","startTime":1051.05,"endTime":1053.45,"body":"calibrations, a new bag goes on"},{"speaker":"Chace Torres","startTime":1053.45,"endTime":1057.44,"body":"to it. Just imagine, take you"},{"speaker":"Chace Torres","startTime":1053.45,"endTime":1057.44,"body":"know the hundreds of pieces of"},{"speaker":"Chace Torres","startTime":1057.44,"endTime":1060.89,"body":"medical equipment in the"},{"speaker":"Chace Torres","startTime":1057.44,"endTime":1060.89,"body":"hospital, multiply that by I'd"},{"speaker":"Chace Torres","startTime":1060.89,"endTime":1065.21,"body":"say at least four per item"},{"speaker":"Chace Torres","startTime":1060.89,"endTime":1065.21,"body":"because of taking it off and on,"},{"speaker":"Chace Torres","startTime":1065.24,"endTime":1067.13,"body":"you know coming in and having to"},{"speaker":"Chace Torres","startTime":1065.24,"endTime":1067.13,"body":"take it off. And that's not"},{"speaker":"Chace Torres","startTime":1067.13,"endTime":1071.81,"body":"including every end user. So"},{"speaker":"Chace Torres","startTime":1067.13,"endTime":1071.81,"body":"multiply that by every hospital"},{"speaker":"Chace Torres","startTime":1071.99,"endTime":1075.14,"body":"in the United States. And"},{"speaker":"Chace Torres","startTime":1071.99,"endTime":1075.14,"body":"imagine how many plastic bags we"},{"speaker":"Chace Torres","startTime":1075.14,"endTime":1079.22,"body":"go through just to show that we"},{"speaker":"Chace Torres","startTime":1075.14,"endTime":1079.22,"body":"clean something. It's it's"},{"speaker":"Chace Torres","startTime":1079.22,"endTime":1082.01,"body":"basically the same kind of"},{"speaker":"Chace Torres","startTime":1079.22,"endTime":1082.01,"body":"concept when you consider you"},{"speaker":"Chace Torres","startTime":1082.01,"endTime":1085.07,"body":"know, torn pads, torn"},{"speaker":"Chace Torres","startTime":1082.01,"endTime":1085.07,"body":"mattresses, you know, this"},{"speaker":"Chace Torres","startTime":1085.07,"endTime":1089.96,"body":"little nick gets taken out. And"},{"speaker":"Chace Torres","startTime":1085.07,"endTime":1089.96,"body":"you just got I've seen pictures"},{"speaker":"Chace Torres","startTime":1089.96,"endTime":1093.35,"body":"there's there's mountains of"},{"speaker":"Chace Torres","startTime":1089.96,"endTime":1093.35,"body":"mattresses and pads and stuff"},{"speaker":"Chace Torres","startTime":1093.35,"endTime":1097.16,"body":"out there. This this is an"},{"speaker":"Chace Torres","startTime":1093.35,"endTime":1097.16,"body":"option that not only is cost"},{"speaker":"Chace Torres","startTime":1097.16,"endTime":1101.87,"body":"effective, but it's eco"},{"speaker":"Chace Torres","startTime":1097.16,"endTime":1101.87,"body":"friendly. And you know if we're"},{"speaker":"Chace Torres","startTime":1101.87,"endTime":1104.99,"body":"really being frank, if we want"},{"speaker":"Chace Torres","startTime":1101.87,"endTime":1104.99,"body":"to reduce medical waste, but"},{"speaker":"Chace Torres","startTime":1104.99,"endTime":1108.95,"body":"also help the environment this"},{"speaker":"Chace Torres","startTime":1104.99,"endTime":1108.95,"body":"is a another, you know, notch"},{"speaker":"Chace Torres","startTime":1108.95,"endTime":1111.26,"body":"that you have you guys have on"},{"speaker":"Chace Torres","startTime":1108.95,"endTime":1111.26,"body":"your belt with your product,"},{"speaker":"Chace Torres","startTime":1111.29,"endTime":1112.28,"body":"which I appreciate."},{"speaker":"Iwan Lam","startTime":1113.96,"endTime":1117.5,"body":"Yeah, absolutely."},{"speaker":"Iwan Lam","startTime":1113.96,"endTime":1117.5,"body":"Unfortunately, patient services"},{"speaker":"Iwan Lam","startTime":1117.5,"endTime":1120.2,"body":"like hostile matches is one of"},{"speaker":"Iwan Lam","startTime":1117.5,"endTime":1120.2,"body":"those things where right now,"},{"speaker":"Iwan Lam","startTime":1120.5,"endTime":1123.05,"body":"there's just no way to repurpose"},{"speaker":"Iwan Lam","startTime":1120.5,"endTime":1123.05,"body":"them. Nobody will recycle them."},{"speaker":"Iwan Lam","startTime":1123.32,"endTime":1125.75,"body":"When they have to be disposed,"},{"speaker":"Iwan Lam","startTime":1123.32,"endTime":1125.75,"body":"it goes straight to landfill."},{"speaker":"Iwan Lam","startTime":1126.2,"endTime":1128.99,"body":"And they take up so much space."},{"speaker":"Iwan Lam","startTime":1126.2,"endTime":1128.99,"body":"There's a lot of ways even"},{"speaker":"Iwan Lam","startTime":1129.02,"endTime":1133.28,"body":"there's a 500 bed hospital, even"},{"speaker":"Iwan Lam","startTime":1129.02,"endTime":1133.28,"body":"if you just have to replace 5%"},{"speaker":"Iwan Lam","startTime":1133.28,"endTime":1135.92,"body":"of the mattresses. We're always"},{"speaker":"Iwan Lam","startTime":1133.28,"endTime":1135.92,"body":"talking mattresses, not other"},{"speaker":"Iwan Lam","startTime":1135.92,"endTime":1139.79,"body":"services. There's no There's no"},{"speaker":"Iwan Lam","startTime":1135.92,"endTime":1139.79,"body":"25 mattresses and you close your"},{"speaker":"Iwan Lam","startTime":1139.79,"endTime":1143.9,"body":"eyes imagine what 25 mattresses"},{"speaker":"Iwan Lam","startTime":1139.79,"endTime":1143.9,"body":"look like in a pile. That is a"},{"speaker":"Iwan Lam","startTime":1143.9,"endTime":1148.04,"body":"lot of waste going to landfill."},{"speaker":"Iwan Lam","startTime":1143.9,"endTime":1148.04,"body":"And that's just 5%. When we look"},{"speaker":"Iwan Lam","startTime":1148.07,"endTime":1152.0,"body":"at no hospital and we do"},{"speaker":"Iwan Lam","startTime":1148.07,"endTime":1152.0,"body":"assessment, the damage rate is"},{"speaker":"Iwan Lam","startTime":1152.0,"endTime":1156.89,"body":"sometimes over 20 30%. So the"},{"speaker":"Iwan Lam","startTime":1152.0,"endTime":1156.89,"body":"waste we generate is staggering."},{"speaker":"Iwan Lam","startTime":1157.37,"endTime":1160.73,"body":"And it's always opposed in our"},{"speaker":"Iwan Lam","startTime":1157.37,"endTime":1160.73,"body":"view. So what we are very"},{"speaker":"Iwan Lam","startTime":1160.73,"endTime":1164.33,"body":"passionate about also and then"},{"speaker":"Iwan Lam","startTime":1160.73,"endTime":1164.33,"body":"we've been participating in the"},{"speaker":"Iwan Lam","startTime":1164.33,"endTime":1168.11,"body":"best way to promote wellness is"},{"speaker":"Iwan Lam","startTime":1164.33,"endTime":1168.11,"body":"to say no, before you focus on"},{"speaker":"Iwan Lam","startTime":1168.11,"endTime":1172.67,"body":"coming up with new measures. Can"},{"speaker":"Iwan Lam","startTime":1168.11,"endTime":1172.67,"body":"you can you say and the beauty"},{"speaker":"Iwan Lam","startTime":1172.73,"endTime":1177.14,"body":"of kind of what we offer this"},{"speaker":"Iwan Lam","startTime":1172.73,"endTime":1177.14,"body":"impassioned offer is no most"},{"speaker":"Iwan Lam","startTime":1177.14,"endTime":1180.98,"body":"damages happen small and to get"},{"speaker":"Iwan Lam","startTime":1177.14,"endTime":1180.98,"body":"paid overtime. So if you can"},{"speaker":"Iwan Lam","startTime":1181.01,"endTime":1188.03,"body":"catch up 95% of damages can be"},{"speaker":"Iwan Lam","startTime":1181.01,"endTime":1188.03,"body":"payable. And every measure to"},{"speaker":"Iwan Lam","startTime":1188.03,"endTime":1192.29,"body":"replace is one piece of"},{"speaker":"Iwan Lam","startTime":1188.03,"endTime":1192.29,"body":"equipment. And that's something"},{"speaker":"Iwan Lam","startTime":1192.29,"endTime":1196.64,"body":"that we were very excited about."},{"speaker":"Iwan Lam","startTime":1192.29,"endTime":1196.64,"body":"I don't think that a lot of"},{"speaker":"Iwan Lam","startTime":1197.42,"endTime":1201.71,"body":"inventions out there that can"},{"speaker":"Iwan Lam","startTime":1197.42,"endTime":1201.71,"body":"surely They say something like,"},{"speaker":"Iwan Lam","startTime":1201.74,"endTime":1205.04,"body":"No, you're really preventing a"},{"speaker":"Iwan Lam","startTime":1201.74,"endTime":1205.04,"body":"whole class of material that was"},{"speaker":"Iwan Lam","startTime":1205.04,"endTime":1211.07,"body":"in view and neither So, but we"},{"speaker":"Iwan Lam","startTime":1205.04,"endTime":1211.07,"body":"are giving, for series, a series"},{"speaker":"Iwan Lam","startTime":1211.1,"endTime":1216.29,"body":"of way to repair, replace those"},{"speaker":"Iwan Lam","startTime":1211.1,"endTime":1216.29,"body":"services where we know we are"},{"speaker":"Iwan Lam","startTime":1216.98,"endTime":1220.28,"body":"making a big impact in terms of"},{"speaker":"Iwan Lam","startTime":1216.98,"endTime":1220.28,"body":"sustainability, in terms of"},{"speaker":"Iwan Lam","startTime":1220.28,"endTime":1224.15,"body":"promoting circular economy,"},{"speaker":"Iwan Lam","startTime":1220.28,"endTime":1224.15,"body":"driving that greenhouse gas"},{"speaker":"Iwan Lam","startTime":1224.15,"endTime":1228.05,"body":"emission all this stuff. But we"},{"speaker":"Iwan Lam","startTime":1224.15,"endTime":1228.05,"body":"need we need participation, we"},{"speaker":"Iwan Lam","startTime":1228.05,"endTime":1230.57,"body":"can offer the solution, but at"},{"speaker":"Iwan Lam","startTime":1228.05,"endTime":1230.57,"body":"the end of the day, it comes"},{"speaker":"Iwan Lam","startTime":1230.57,"endTime":1233.78,"body":"down to implementation. If"},{"speaker":"Iwan Lam","startTime":1230.57,"endTime":1233.78,"body":"people are not actively trying"},{"speaker":"Iwan Lam","startTime":1233.78,"endTime":1237.65,"body":"to look for damages and prevent"},{"speaker":"Iwan Lam","startTime":1233.78,"endTime":1237.65,"body":"repairing, before it gets too"},{"speaker":"Iwan Lam","startTime":1237.65,"endTime":1243.38,"body":"late today, then do anyone any"},{"speaker":"Iwan Lam","startTime":1237.65,"endTime":1243.38,"body":"good. So we kind of wish I"},{"speaker":"Iwan Lam","startTime":1243.38,"endTime":1247.19,"body":"wouldn't just say no, before you"},{"speaker":"Iwan Lam","startTime":1243.38,"endTime":1247.19,"body":"focus a criminal way, because"},{"speaker":"Iwan Lam","startTime":1247.19,"endTime":1252.08,"body":"that's what they used to doing"},{"speaker":"Iwan Lam","startTime":1247.19,"endTime":1252.08,"body":"anyway. If I knew one, stop and"},{"speaker":"Iwan Lam","startTime":1252.08,"endTime":1253.79,"body":"take a look and see if you can,"},{"speaker":"Chace Torres","startTime":1254.93,"endTime":1257.6,"body":"a lot of people"},{"speaker":"Chace Torres","startTime":1254.93,"endTime":1257.6,"body":"aren't going to have the insight"},{"speaker":"Chace Torres","startTime":1257.6,"endTime":1261.14,"body":"to know what goes on in some of"},{"speaker":"Chace Torres","startTime":1257.6,"endTime":1261.14,"body":"the hospitals. But you know, I"},{"speaker":"Chace Torres","startTime":1261.17,"endTime":1264.89,"body":"know of a couple where they"},{"speaker":"Chace Torres","startTime":1261.17,"endTime":1264.89,"body":"actually have rooms, where they"},{"speaker":"Chace Torres","startTime":1264.89,"endTime":1268.76,"body":"just have torn mattresses too"},{"speaker":"Chace Torres","startTime":1264.89,"endTime":1268.76,"body":"far gone to stacked up to the"},{"speaker":"Chace Torres","startTime":1268.76,"endTime":1274.16,"body":"ceiling. Now imagine if we had"},{"speaker":"Chace Torres","startTime":1268.76,"endTime":1274.16,"body":"gotten a hold of some of those"},{"speaker":"Chace Torres","startTime":1274.19,"endTime":1277.73,"body":"before it got to that point,"},{"speaker":"Chace Torres","startTime":1274.19,"endTime":1277.73,"body":"I've seen hospitals where they"},{"speaker":"Chace Torres","startTime":1277.73,"endTime":1281.12,"body":"let mattresses get ripped to the"},{"speaker":"Chace Torres","startTime":1277.73,"endTime":1281.12,"body":"point to where they shouldn't be"},{"speaker":"Chace Torres","startTime":1281.12,"endTime":1285.68,"body":"used, and they're still being"},{"speaker":"Chace Torres","startTime":1281.12,"endTime":1285.68,"body":"used. And part of the reason is,"},{"speaker":"Chace Torres","startTime":1285.8,"endTime":1291.8,"body":"you know, the budget to buy new"},{"speaker":"Chace Torres","startTime":1285.8,"endTime":1291.8,"body":"mattresses? So, you know, do we"},{"speaker":"Chace Torres","startTime":1291.8,"endTime":1295.49,"body":"want the solution to be a cost"},{"speaker":"Chace Torres","startTime":1291.8,"endTime":1295.49,"body":"effective equal solution? Or do"},{"speaker":"Chace Torres","startTime":1295.49,"endTime":1298.88,"body":"we want the solution to just,"},{"speaker":"Chace Torres","startTime":1295.49,"endTime":1298.88,"body":"you know, be in a disparity"},{"speaker":"Chace Torres","startTime":1298.91,"endTime":1301.52,"body":"across the medical"},{"speaker":"Chace Torres","startTime":1298.91,"endTime":1301.52,"body":"infrastructure with with cost"},{"speaker":"Chace Torres","startTime":1301.52,"endTime":1304.1,"body":"and, you know, impact on the"},{"speaker":"Chace Torres","startTime":1301.52,"endTime":1304.1,"body":"environment and everything else,"},{"speaker":"Chace Torres","startTime":1304.1,"endTime":1308.54,"body":"because you're either on one"},{"speaker":"Chace Torres","startTime":1304.1,"endTime":1308.54,"body":"side or the other, there's no,"},{"speaker":"Chace Torres","startTime":1308.57,"endTime":1311.21,"body":"there's no in between, for me in"},{"speaker":"Chace Torres","startTime":1308.57,"endTime":1311.21,"body":"this kind of thing is when it"},{"speaker":"Chace Torres","startTime":1311.21,"endTime":1314.99,"body":"comes to medical waste, you"},{"speaker":"Chace Torres","startTime":1311.21,"endTime":1314.99,"body":"either turn a blind eye to it,"},{"speaker":"Chace Torres","startTime":1315.17,"endTime":1319.46,"body":"or you actively, you know, see"},{"speaker":"Chace Torres","startTime":1315.17,"endTime":1319.46,"body":"this as just one of the facets"},{"speaker":"Chace Torres","startTime":1319.46,"endTime":1322.25,"body":"within the, you know, the"},{"speaker":"Chace Torres","startTime":1319.46,"endTime":1322.25,"body":"medical system in America that"},{"speaker":"Chace Torres","startTime":1322.25,"endTime":1326.45,"body":"we kind of need to, obviously,"},{"speaker":"Chace Torres","startTime":1322.25,"endTime":1326.45,"body":"you're in Canada as well. But I"},{"speaker":"Chace Torres","startTime":1326.45,"endTime":1328.94,"body":"would assume this is also"},{"speaker":"Chace Torres","startTime":1326.45,"endTime":1328.94,"body":"occurring across the world as"},{"speaker":"Chace Torres","startTime":1328.94,"endTime":1331.97,"body":"well. I mean, we're not so"},{"speaker":"Chace Torres","startTime":1328.94,"endTime":1331.97,"body":"special America that this is the"},{"speaker":"Chace Torres","startTime":1331.97,"endTime":1335.78,"body":"sole issue, but I'm just"},{"speaker":"Chace Torres","startTime":1331.97,"endTime":1335.78,"body":"speaking just from what I've"},{"speaker":"Chace Torres","startTime":1335.78,"endTime":1338.3,"body":"seen in the multiple hospitals"},{"speaker":"Chace Torres","startTime":1335.78,"endTime":1338.3,"body":"that come across, and this is"},{"speaker":"Chace Torres","startTime":1338.3,"endTime":1342.71,"body":"the same story all the time."},{"speaker":"Chace Torres","startTime":1338.3,"endTime":1342.71,"body":"Obviously, we're not saying that"},{"speaker":"Chace Torres","startTime":1342.71,"endTime":1346.1,"body":"your patch is the end all"},{"speaker":"Chace Torres","startTime":1342.71,"endTime":1346.1,"body":"solution for some of those cuts"},{"speaker":"Chace Torres","startTime":1346.13,"endTime":1348.5,"body":"and holes and everything that"},{"speaker":"Chace Torres","startTime":1346.13,"endTime":1348.5,"body":"ends up in them that are just"},{"speaker":"Chace Torres","startTime":1348.5,"endTime":1353.33,"body":"too large to manage. So for"},{"speaker":"Chace Torres","startTime":1348.5,"endTime":1353.33,"body":"those listening, those watching,"},{"speaker":"Chace Torres","startTime":1353.36,"endTime":1357.95,"body":"what are what would you say is a"},{"speaker":"Chace Torres","startTime":1353.36,"endTime":1357.95,"body":"good safe point? Or, you know,"},{"speaker":"Chace Torres","startTime":1358.01,"endTime":1360.56,"body":"when do you look at something to"},{"speaker":"Chace Torres","startTime":1358.01,"endTime":1360.56,"body":"say it's too far gone? Like what"},{"speaker":"Chace Torres","startTime":1360.56,"endTime":1364.16,"body":"is your, your size standard? I"},{"speaker":"Chace Torres","startTime":1360.56,"endTime":1364.16,"body":"guess for patching?"},{"speaker":"Iwan Lam","startTime":1364.46,"endTime":1370.7,"body":"Yeah, so that two kind"},{"speaker":"Iwan Lam","startTime":1364.46,"endTime":1370.7,"body":"of major, I guess. major things"},{"speaker":"Iwan Lam","startTime":1370.7,"endTime":1372.98,"body":"that we would recommend people"},{"speaker":"Iwan Lam","startTime":1370.7,"endTime":1372.98,"body":"look for when they decide"},{"speaker":"Iwan Lam","startTime":1372.98,"endTime":1376.97,"body":"whether mattresses or any"},{"speaker":"Iwan Lam","startTime":1372.98,"endTime":1376.97,"body":"service is repairable one is of"},{"speaker":"Iwan Lam","startTime":1376.97,"endTime":1380.33,"body":"course the size of the damage."},{"speaker":"Iwan Lam","startTime":1376.97,"endTime":1380.33,"body":"When the damage gets too big and"},{"speaker":"Iwan Lam","startTime":1380.33,"endTime":1383.36,"body":"like to bake with something"},{"speaker":"Iwan Lam","startTime":1380.33,"endTime":1383.36,"body":"maybe greater than seven inches"},{"speaker":"Iwan Lam","startTime":1383.36,"endTime":1387.32,"body":"in length. That enhances"},{"speaker":"Iwan Lam","startTime":1383.36,"endTime":1387.32,"body":"structural integrity of the of"},{"speaker":"Iwan Lam","startTime":1387.32,"endTime":1391.13,"body":"the of the cover of the surface."},{"speaker":"Iwan Lam","startTime":1387.32,"endTime":1391.13,"body":"And we don't recommend people"},{"speaker":"Iwan Lam","startTime":1391.16,"endTime":1393.86,"body":"not hatching, we definitely"},{"speaker":"Iwan Lam","startTime":1391.16,"endTime":1393.86,"body":"don't recommend people putting"},{"speaker":"Iwan Lam","startTime":1393.92,"endTime":1398.6,"body":"freeform patches back to that"},{"speaker":"Iwan Lam","startTime":1393.92,"endTime":1398.6,"body":"overlapping shadow. That's not"},{"speaker":"Iwan Lam","startTime":1398.6,"endTime":1403.19,"body":"what the policies are for. We"},{"speaker":"Iwan Lam","startTime":1398.6,"endTime":1403.19,"body":"did that impact the structural"},{"speaker":"Iwan Lam","startTime":1403.19,"endTime":1407.21,"body":"kind of structure of the"},{"speaker":"Iwan Lam","startTime":1403.19,"endTime":1407.21,"body":"measures covered. So number one,"},{"speaker":"Iwan Lam","startTime":1407.21,"endTime":1411.26,"body":"the damage cannot be too big."},{"speaker":"Iwan Lam","startTime":1407.21,"endTime":1411.26,"body":"Ideally, in the five inches on"},{"speaker":"Iwan Lam","startTime":1411.26,"endTime":1414.77,"body":"the seven inches depend on"},{"speaker":"Iwan Lam","startTime":1411.26,"endTime":1414.77,"body":"material. And then the second"},{"speaker":"Iwan Lam","startTime":1414.77,"endTime":1417.83,"body":"thing, which I think is the more"},{"speaker":"Iwan Lam","startTime":1414.77,"endTime":1417.83,"body":"important thing is to Ingress."},{"speaker":"Iwan Lam","startTime":1419.12,"endTime":1422.36,"body":"If you know look at the damage,"},{"speaker":"Iwan Lam","startTime":1419.12,"endTime":1422.36,"body":"you don't enter the damaged area"},{"speaker":"Iwan Lam","startTime":1422.45,"endTime":1426.74,"body":"and you see flu, maybe it's"},{"speaker":"Iwan Lam","startTime":1422.45,"endTime":1426.74,"body":"blood, maybe it's urine,"},{"speaker":"Iwan Lam","startTime":1426.83,"endTime":1430.28,"body":"whatever it is, is too late. Now"},{"speaker":"Iwan Lam","startTime":1426.83,"endTime":1430.28,"body":"you shouldn't patch up a"},{"speaker":"Iwan Lam","startTime":1430.28,"endTime":1434.63,"body":"mattress as blood of course it"},{"speaker":"Iwan Lam","startTime":1430.28,"endTime":1434.63,"body":"does, it does seem obvious, but"},{"speaker":"Iwan Lam","startTime":1434.63,"endTime":1437.84,"body":"sometimes when you look at a"},{"speaker":"Iwan Lam","startTime":1434.63,"endTime":1437.84,"body":"small needle hole or one inch"},{"speaker":"Iwan Lam","startTime":1437.84,"endTime":1442.22,"body":"tear, that that's all it takes"},{"speaker":"Iwan Lam","startTime":1437.84,"endTime":1442.22,"body":"for flooding to go inside. So"},{"speaker":"Iwan Lam","startTime":1442.25,"endTime":1445.4,"body":"it's not something that is"},{"speaker":"Iwan Lam","startTime":1442.25,"endTime":1445.4,"body":"because of damage size or sort"},{"speaker":"Iwan Lam","startTime":1445.4,"endTime":1448.13,"body":"of service compromise, you"},{"speaker":"Iwan Lam","startTime":1445.4,"endTime":1448.13,"body":"really want to catch it before"},{"speaker":"Iwan Lam","startTime":1448.13,"endTime":1452.3,"body":"fluid ingress occurs. And if you"},{"speaker":"Iwan Lam","startTime":1448.13,"endTime":1452.3,"body":"have no if you do see fluid"},{"speaker":"Iwan Lam","startTime":1452.3,"endTime":1457.34,"body":"ingress has occurred, you should"},{"speaker":"Iwan Lam","startTime":1452.3,"endTime":1457.34,"body":"replace it, unfortunately. So so"},{"speaker":"Iwan Lam","startTime":1457.34,"endTime":1460.94,"body":"the students will look for so"},{"speaker":"Iwan Lam","startTime":1457.34,"endTime":1460.94,"body":"the question is, you know, how"},{"speaker":"Iwan Lam","startTime":1460.94,"endTime":1465.95,"body":"should a facility implement"},{"speaker":"Iwan Lam","startTime":1460.94,"endTime":1465.95,"body":"them, I guess, damage"},{"speaker":"Iwan Lam","startTime":1465.95,"endTime":1469.04,"body":"assessment, how to go for"},{"speaker":"Iwan Lam","startTime":1465.95,"endTime":1469.04,"body":"damages. And the good thing is"},{"speaker":"Iwan Lam","startTime":1469.07,"endTime":1472.22,"body":"not all this documents are"},{"speaker":"Iwan Lam","startTime":1469.07,"endTime":1472.22,"body":"cleaned very routinely several"},{"speaker":"Iwan Lam","startTime":1472.22,"endTime":1476.99,"body":"times a day either by nurses or"},{"speaker":"Iwan Lam","startTime":1472.22,"endTime":1476.99,"body":"DVS. So every time to sources"},{"speaker":"Iwan Lam","startTime":1476.99,"endTime":1482.18,"body":"pain is to make sure it is still"},{"speaker":"Iwan Lam","startTime":1476.99,"endTime":1482.18,"body":"intact and still cleanable. So"},{"speaker":"Iwan Lam","startTime":1482.21,"endTime":1487.61,"body":"if implemented properly, it's"},{"speaker":"Iwan Lam","startTime":1482.21,"endTime":1487.61,"body":"actually relatively easy for"},{"speaker":"Iwan Lam","startTime":1487.61,"endTime":1492.29,"body":"facility to catch most of the"},{"speaker":"Iwan Lam","startTime":1487.61,"endTime":1492.29,"body":"damages early. Every time does a"},{"speaker":"Iwan Lam","startTime":1492.29,"endTime":1495.92,"body":"teenager slow for recording. And"},{"speaker":"Iwan Lam","startTime":1492.29,"endTime":1495.92,"body":"then just just repair them on"},{"speaker":"Iwan Lam","startTime":1495.92,"endTime":1499.34,"body":"the spot. And if you catch them"},{"speaker":"Iwan Lam","startTime":1495.92,"endTime":1499.34,"body":"early, then you prevent them"},{"speaker":"Iwan Lam","startTime":1499.34,"endTime":1502.49,"body":"from getting too big. If, and if"},{"speaker":"Iwan Lam","startTime":1499.34,"endTime":1502.49,"body":"you catch up before food"},{"speaker":"Iwan Lam","startTime":1502.49,"endTime":1507.32,"body":"investment, you can do that."},{"speaker":"Iwan Lam","startTime":1502.49,"endTime":1507.32,"body":"Right. I imagine a lot of those"},{"speaker":"Iwan Lam","startTime":1507.32,"endTime":1511.31,"body":"images know, we talked about"},{"speaker":"Iwan Lam","startTime":1507.32,"endTime":1511.31,"body":"infection control"},{"speaker":"Chace Torres","startTime":1511.31,"endTime":1514.97,"body":"and mitigating"},{"speaker":"Chace Torres","startTime":1511.31,"endTime":1514.97,"body":"that. Plus, you know, you've"},{"speaker":"Chace Torres","startTime":1514.97,"endTime":1516.86,"body":"been doing this for over a"},{"speaker":"Chace Torres","startTime":1514.97,"endTime":1516.86,"body":"decade now."},{"speaker":"Chace Torres","startTime":1519.32,"endTime":1524.06,"body":"It it's kind of common practice"},{"speaker":"Chace Torres","startTime":1519.32,"endTime":1524.06,"body":"that. I don't want to say common"},{"speaker":"Chace Torres","startTime":1524.06,"endTime":1528.53,"body":"practice. But, you know, there's"},{"speaker":"Chace Torres","startTime":1524.06,"endTime":1528.53,"body":"there's been an influx and out"},{"speaker":"Chace Torres","startTime":1528.53,"endTime":1530.57,"body":"flux of patient care, it's"},{"speaker":"Chace Torres","startTime":1528.53,"endTime":1530.57,"body":"always going to be that way,"},{"speaker":"Chace Torres","startTime":1530.57,"endTime":1532.76,"body":"depending on what new disease"},{"speaker":"Chace Torres","startTime":1530.57,"endTime":1532.76,"body":"and everything we have go on."},{"speaker":"Chace Torres","startTime":1532.76,"endTime":1537.71,"body":"But sometimes people, you know,"},{"speaker":"Chace Torres","startTime":1532.76,"endTime":1537.71,"body":"have other concerns than"},{"speaker":"Chace Torres","startTime":1537.74,"endTime":1540.59,"body":"checking the integrity of their"},{"speaker":"Chace Torres","startTime":1537.74,"endTime":1540.59,"body":"mattresses and warrants and what"},{"speaker":"Chace Torres","startTime":1540.59,"endTime":1546.38,"body":"have you. Do y'all have? Let's"},{"speaker":"Chace Torres","startTime":1540.59,"endTime":1546.38,"body":"just say, if somebody was"},{"speaker":"Chace Torres","startTime":1546.41,"endTime":1550.94,"body":"questioning on, if this is a"},{"speaker":"Chace Torres","startTime":1546.41,"endTime":1550.94,"body":"viable option to use a clean"},{"speaker":"Chace Torres","startTime":1550.94,"endTime":1553.61,"body":"patch, like could they reach out"},{"speaker":"Chace Torres","startTime":1550.94,"endTime":1553.61,"body":"to y'all send y'all pictures?"},{"speaker":"Chace Torres","startTime":1553.61,"endTime":1556.4,"body":"That kind of thing? I imagined"},{"speaker":"Chace Torres","startTime":1553.61,"endTime":1556.4,"body":"that's the case. But I just"},{"speaker":"Chace Torres","startTime":1556.4,"endTime":1557.96,"body":"wanted to bring clarity to that."},{"speaker":"Iwan Lam","startTime":1558.17,"endTime":1562.1,"body":"Absolutely. We really"},{"speaker":"Iwan Lam","startTime":1558.17,"endTime":1562.1,"body":"welcome everyone to reach out to"},{"speaker":"Iwan Lam","startTime":1562.1,"endTime":1565.25,"body":"us and ask us questions like,"},{"speaker":"Iwan Lam","startTime":1562.1,"endTime":1565.25,"body":"like you said, either one, it"},{"speaker":"Iwan Lam","startTime":1565.25,"endTime":1568.28,"body":"says a picture and say, No, we"},{"speaker":"Iwan Lam","startTime":1565.25,"endTime":1568.28,"body":"just saw this yesterday. Can you"},{"speaker":"Iwan Lam","startTime":1568.28,"endTime":1572.42,"body":"repair it one, two is what"},{"speaker":"Iwan Lam","startTime":1568.28,"endTime":1572.42,"body":"product is ideal? Is this"},{"speaker":"Iwan Lam","startTime":1572.42,"endTime":1576.05,"body":"suitable for repair, we're happy"},{"speaker":"Iwan Lam","startTime":1572.42,"endTime":1576.05,"body":"to provide those support. What"},{"speaker":"Iwan Lam","startTime":1576.05,"endTime":1579.47,"body":"we started working with now,"},{"speaker":"Iwan Lam","startTime":1576.05,"endTime":1579.47,"body":"just recently in the last seven"},{"speaker":"Iwan Lam","startTime":1579.47,"endTime":1583.28,"body":"or eight months, is to work with"},{"speaker":"Iwan Lam","startTime":1579.47,"endTime":1583.28,"body":"independent medical equipment,"},{"speaker":"Iwan Lam","startTime":1583.28,"endTime":1585.59,"body":"service providers, and"},{"speaker":"Iwan Lam","startTime":1583.28,"endTime":1585.59,"body":"independent cleaning service"},{"speaker":"Iwan Lam","startTime":1585.59,"endTime":1590.9,"body":"providers. So instead of No, in"},{"speaker":"Iwan Lam","startTime":1585.59,"endTime":1590.9,"body":"addition to just having"},{"speaker":"Iwan Lam","startTime":1590.9,"endTime":1595.25,"body":"facilities themselves trying to"},{"speaker":"Iwan Lam","startTime":1590.9,"endTime":1595.25,"body":"implement no service assessment,"},{"speaker":"Iwan Lam","startTime":1595.7,"endTime":1598.55,"body":"and then look for damages and"},{"speaker":"Iwan Lam","startTime":1595.7,"endTime":1598.55,"body":"repair, sometimes when you look"},{"speaker":"Iwan Lam","startTime":1598.55,"endTime":1601.01,"body":"at small clinics, they don't"},{"speaker":"Iwan Lam","startTime":1598.55,"endTime":1601.01,"body":"have the resources, they don't"},{"speaker":"Iwan Lam","startTime":1601.01,"endTime":1603.86,"body":"have in house full time"},{"speaker":"Iwan Lam","startTime":1601.01,"endTime":1603.86,"body":"biomedical engineers to maintain"},{"speaker":"Iwan Lam","startTime":1603.86,"endTime":1608.06,"body":"the equipment. And sometimes"},{"speaker":"Iwan Lam","startTime":1603.86,"endTime":1608.06,"body":"just the clinic owners and"},{"speaker":"Iwan Lam","startTime":1608.09,"endTime":1612.44,"body":"couple definitions. You should"},{"speaker":"Iwan Lam","startTime":1608.09,"endTime":1612.44,"body":"they almost lost it to the"},{"speaker":"Iwan Lam","startTime":1612.44,"endTime":1615.83,"body":"equipment minutes to independent"},{"speaker":"Iwan Lam","startTime":1612.44,"endTime":1615.83,"body":"company. And now we're working"},{"speaker":"Iwan Lam","startTime":1615.83,"endTime":1618.53,"body":"with a lot of them and say, you"},{"speaker":"Iwan Lam","startTime":1615.83,"endTime":1618.53,"body":"know, when you go in for provide"},{"speaker":"Iwan Lam","startTime":1618.53,"endTime":1621.11,"body":"preventative maintenance"},{"speaker":"Iwan Lam","startTime":1618.53,"endTime":1621.11,"body":"services, you can also provide"},{"speaker":"Iwan Lam","startTime":1621.11,"endTime":1624.44,"body":"service assessment and repair"},{"speaker":"Iwan Lam","startTime":1621.11,"endTime":1624.44,"body":"services as well. So this way,"},{"speaker":"Iwan Lam","startTime":1624.77,"endTime":1627.95,"body":"if they can catch it early in"},{"speaker":"Iwan Lam","startTime":1624.77,"endTime":1627.95,"body":"house, they want to implement a"},{"speaker":"Iwan Lam","startTime":1627.95,"endTime":1632.06,"body":"way to assess repair, they can"},{"speaker":"Iwan Lam","startTime":1627.95,"endTime":1632.06,"body":"do that, or if they want to work"},{"speaker":"Iwan Lam","startTime":1632.06,"endTime":1635.51,"body":"with some will come in routinely"},{"speaker":"Iwan Lam","startTime":1632.06,"endTime":1635.51,"body":"and do the assessment and repair"},{"speaker":"Iwan Lam","startTime":1635.51,"endTime":1639.29,"body":"to make sure the equipment's are"},{"speaker":"Iwan Lam","startTime":1635.51,"endTime":1639.29,"body":"fully intact, as well, once or"},{"speaker":"Iwan Lam","startTime":1639.29,"endTime":1644.0,"body":"twice a year, we will have the"},{"speaker":"Iwan Lam","startTime":1639.29,"endTime":1644.0,"body":"option to otherwise, we are"},{"speaker":"Iwan Lam","startTime":1644.0,"endTime":1647.18,"body":"building that way so that we can"},{"speaker":"Iwan Lam","startTime":1644.0,"endTime":1647.18,"body":"work with no no, I'm obsessed by"},{"speaker":"Iwan Lam","startTime":1647.18,"endTime":1650.69,"body":"this theme. And so sweaters"},{"speaker":"Iwan Lam","startTime":1647.18,"endTime":1650.69,"body":"metaphor you've given the pesto"},{"speaker":"Iwan Lam","startTime":1650.69,"endTime":1655.07,"body":"survivors, distributors, and we"},{"speaker":"Iwan Lam","startTime":1650.69,"endTime":1655.07,"body":"also apply checking ourselves."},{"speaker":"Iwan Lam","startTime":1655.22,"endTime":1659.66,"body":"So even though we encourage"},{"speaker":"Iwan Lam","startTime":1655.22,"endTime":1659.66,"body":"anyone to is curious about"},{"speaker":"Iwan Lam","startTime":1659.9,"endTime":1662.36,"body":"whether or not they could"},{"speaker":"Iwan Lam","startTime":1659.9,"endTime":1662.36,"body":"benefit from implementing"},{"speaker":"Iwan Lam","startTime":1662.36,"endTime":1666.83,"body":"service repair, definitely reach"},{"speaker":"Iwan Lam","startTime":1662.36,"endTime":1666.83,"body":"out to us, we're happy to have"},{"speaker":"Iwan Lam","startTime":1666.83,"endTime":1670.76,"body":"drawn out, like I said, over 10"},{"speaker":"Iwan Lam","startTime":1666.83,"endTime":1670.76,"body":"years of experience, to see"},{"speaker":"Iwan Lam","startTime":1670.79,"endTime":1674.18,"body":"whether our product is suitable"},{"speaker":"Iwan Lam","startTime":1670.79,"endTime":1674.18,"body":"for the services that you have."},{"speaker":"Iwan Lam","startTime":1675.38,"endTime":1679.1,"body":"And what works, what may work"},{"speaker":"Iwan Lam","startTime":1675.38,"endTime":1679.1,"body":"for you and what impact it might"},{"speaker":"Iwan Lam","startTime":1679.1,"endTime":1681.98,"body":"have for you from a cost saving"},{"speaker":"Iwan Lam","startTime":1679.1,"endTime":1681.98,"body":"perspective. For patients they"},{"speaker":"Iwan Lam","startTime":1681.98,"endTime":1682.82,"body":"safety perspective."},{"speaker":"Chace Torres","startTime":1683.48,"endTime":1690.29,"body":"Oh, yeah, sounds"},{"speaker":"Chace Torres","startTime":1683.48,"endTime":1690.29,"body":"good. But when I liked that you"},{"speaker":"Chace Torres","startTime":1690.29,"endTime":1694.16,"body":"guys are allowing, you know,"},{"speaker":"Chace Torres","startTime":1690.29,"endTime":1694.16,"body":"different entities to obviously"},{"speaker":"Chace Torres","startTime":1694.19,"endTime":1699.29,"body":"work to assist in our medical,"},{"speaker":"Chace Torres","startTime":1694.19,"endTime":1699.29,"body":"you know, facilities, ISOs ECS,"},{"speaker":"Chace Torres","startTime":1699.32,"endTime":1701.6,"body":"you know, there's different"},{"speaker":"Chace Torres","startTime":1699.32,"endTime":1701.6,"body":"different people are gonna have"},{"speaker":"Chace Torres","startTime":1701.6,"endTime":1704.45,"body":"different perspectives and also"},{"speaker":"Chace Torres","startTime":1701.6,"endTime":1704.45,"body":"have different reach to, you"},{"speaker":"Chace Torres","startTime":1704.45,"endTime":1707.66,"body":"know, the system, obviously"},{"speaker":"Chace Torres","startTime":1704.45,"endTime":1707.66,"body":"mitigating the throwing away of"},{"speaker":"Chace Torres","startTime":1707.66,"endTime":1713.09,"body":"matches when they can be saved"},{"speaker":"Chace Torres","startTime":1707.66,"endTime":1713.09,"body":"by a patch. Let me go ahead and"},{"speaker":"Chace Torres","startTime":1713.12,"endTime":1715.88,"body":"get into a segment I'd love to"},{"speaker":"Chace Torres","startTime":1713.12,"endTime":1715.88,"body":"bring you on. So let me hit the"},{"speaker":"Chace Torres","startTime":1715.88,"endTime":1730.25,"body":"button here. The modality So"},{"speaker":"Chace Torres","startTime":1715.88,"endTime":1730.25,"body":"normally, on the bearded"},{"speaker":"Chace Torres","startTime":1730.25,"endTime":1734.54,"body":"segments that I have, oh, the"},{"speaker":"Chace Torres","startTime":1730.25,"endTime":1734.54,"body":"modality typically is structured"},{"speaker":"Chace Torres","startTime":1734.54,"endTime":1740.09,"body":"for the biomed to give a story"},{"speaker":"Chace Torres","startTime":1734.54,"endTime":1740.09,"body":"or maybe a repairs a"},{"speaker":"Chace Torres","startTime":1740.09,"endTime":1743.33,"body":"circumstance that sticks out in"},{"speaker":"Chace Torres","startTime":1740.09,"endTime":1743.33,"body":"their mind. I'm going to tailor"},{"speaker":"Chace Torres","startTime":1743.33,"endTime":1748.16,"body":"this to your realm. Do you have"},{"speaker":"Chace Torres","startTime":1743.33,"endTime":1748.16,"body":"maybe a particular study or you"},{"speaker":"Chace Torres","startTime":1748.16,"endTime":1752.6,"body":"know, maybe, you know, an in"},{"speaker":"Chace Torres","startTime":1748.16,"endTime":1752.6,"body":"service or some kind of outreach"},{"speaker":"Chace Torres","startTime":1752.69,"endTime":1756.08,"body":"that sticks out to you, story"},{"speaker":"Chace Torres","startTime":1752.69,"endTime":1756.08,"body":"wise that you'd be able to share"},{"speaker":"Chace Torres","startTime":1756.08,"endTime":1757.52,"body":"with the audience? Yeah,"},{"speaker":"Iwan Lam","startTime":1757.52,"endTime":1760.34,"body":"absolutely. So there's"},{"speaker":"Iwan Lam","startTime":1757.52,"endTime":1760.34,"body":"a hospital here in Calgary,"},{"speaker":"Iwan Lam","startTime":1760.37,"endTime":1763.43,"body":"really new hospital when we"},{"speaker":"Iwan Lam","startTime":1760.37,"endTime":1763.43,"body":"first started them. I think they"},{"speaker":"Iwan Lam","startTime":1763.43,"endTime":1768.53,"body":"were less than five years old,"},{"speaker":"Iwan Lam","startTime":1763.43,"endTime":1768.53,"body":"seven or seven, expanding the"},{"speaker":"Iwan Lam","startTime":1768.53,"endTime":1770.81,"body":"number of rooms and patients and"},{"speaker":"Iwan Lam","startTime":1768.53,"endTime":1770.81,"body":"when we approached them, they"},{"speaker":"Iwan Lam","startTime":1770.81,"endTime":1773.81,"body":"said, Oh, no, we're brand new"},{"speaker":"Iwan Lam","startTime":1770.81,"endTime":1773.81,"body":"hospital. New equipment. We"},{"speaker":"Iwan Lam","startTime":1773.81,"endTime":1776.33,"body":"spend millions of dollars on new"},{"speaker":"Iwan Lam","startTime":1773.81,"endTime":1776.33,"body":"mattresses already. They're"},{"speaker":"Iwan Lam","startTime":1776.33,"endTime":1783.08,"body":"brand new. We don't have this"},{"speaker":"Iwan Lam","startTime":1776.33,"endTime":1783.08,"body":"problem. So no, like no, we're"},{"speaker":"Iwan Lam","startTime":1783.08,"endTime":1786.38,"body":"not talking. We're not talking"},{"speaker":"Iwan Lam","startTime":1783.08,"endTime":1786.38,"body":"major damages. You don't have"},{"speaker":"Iwan Lam","startTime":1786.38,"endTime":1790.58,"body":"mattresses that could have been"},{"speaker":"Iwan Lam","startTime":1786.38,"endTime":1790.58,"body":"using for decades. But as I bet"},{"speaker":"Iwan Lam","startTime":1790.58,"endTime":1795.47,"body":"you there are more no punches or"},{"speaker":"Iwan Lam","startTime":1790.58,"endTime":1795.47,"body":"cuts of hairs that it does"},{"speaker":"Iwan Lam","startTime":1795.47,"endTime":1802.01,"body":"render the equipment unhygenic"},{"speaker":"Iwan Lam","startTime":1795.47,"endTime":1802.01,"body":"and Let's take a look at want to"},{"speaker":"Iwan Lam","startTime":1802.01,"endTime":1806.48,"body":"know to what what was the status"},{"speaker":"Iwan Lam","startTime":1802.01,"endTime":1806.48,"body":"of your brand new hospital? So"},{"speaker":"Iwan Lam","startTime":1806.48,"endTime":1809.81,"body":"the session come in? No, they"},{"speaker":"Iwan Lam","startTime":1806.48,"endTime":1809.81,"body":"let us in, if not for him in the"},{"speaker":"Iwan Lam","startTime":1809.81,"endTime":1813.53,"body":"morning that the school football"},{"speaker":"Iwan Lam","startTime":1809.81,"endTime":1813.53,"body":"the best before? No, no some of"},{"speaker":"Iwan Lam","startTime":1813.53,"endTime":1818.15,"body":"the operating rooms open and the"},{"speaker":"Iwan Lam","startTime":1813.53,"endTime":1818.15,"body":"outpatient clinics open. And"},{"speaker":"Iwan Lam","startTime":1818.15,"endTime":1823.64,"body":"we've damaged with just over 20%"},{"speaker":"Iwan Lam","startTime":1818.15,"endTime":1823.64,"body":"When in fact, we've actually"},{"speaker":"Iwan Lam","startTime":1823.64,"endTime":1826.61,"body":"picked damages, we're not taking"},{"speaker":"Iwan Lam","startTime":1823.64,"endTime":1826.61,"body":"five each type everywhere, but"},{"speaker":"Iwan Lam","startTime":1826.61,"endTime":1830.99,"body":"no one used here or grab a"},{"speaker":"Iwan Lam","startTime":1826.61,"endTime":1830.99,"body":"puncher, one in five. So that"},{"speaker":"Iwan Lam","startTime":1831.02,"endTime":1835.61,"body":"absolutely shocked. So then we"},{"speaker":"Iwan Lam","startTime":1831.02,"endTime":1835.61,"body":"said, well, let let us what else"},{"speaker":"Iwan Lam","startTime":1835.61,"endTime":1839.78,"body":"have you paid for one. But also"},{"speaker":"Iwan Lam","startTime":1835.61,"endTime":1839.78,"body":"that's probably intimate. So"},{"speaker":"Iwan Lam","startTime":1839.78,"endTime":1842.18,"body":"what we did was spend, we spent"},{"speaker":"Iwan Lam","startTime":1839.78,"endTime":1842.18,"body":"a couple of days we didn't know"},{"speaker":"Iwan Lam","startTime":1842.18,"endTime":1845.9,"body":"we met with no UVs know where"},{"speaker":"Iwan Lam","startTime":1842.18,"endTime":1845.9,"body":"Professor yumminess we showed"},{"speaker":"Iwan Lam","startTime":1845.9,"endTime":1848.6,"body":"him the product showed and the"},{"speaker":"Iwan Lam","startTime":1845.9,"endTime":1848.6,"body":"training, we walk with them to"},{"speaker":"Iwan Lam","startTime":1848.6,"endTime":1851.51,"body":"different room and say this is"},{"speaker":"Iwan Lam","startTime":1848.6,"endTime":1851.51,"body":"how you assess the damage. This"},{"speaker":"Iwan Lam","startTime":1851.51,"endTime":1856.7,"body":"is how you pair it PUSD clean it"},{"speaker":"Iwan Lam","startTime":1851.51,"endTime":1856.7,"body":"before after. And then the"},{"speaker":"Iwan Lam","startTime":1856.7,"endTime":1861.11,"body":"hospital should be written"},{"speaker":"Iwan Lam","startTime":1856.7,"endTime":1861.11,"body":"policy and say if your job is to"},{"speaker":"Iwan Lam","startTime":1861.11,"endTime":1864.02,"body":"look for damages when you clean"},{"speaker":"Iwan Lam","startTime":1861.11,"endTime":1864.02,"body":"a room. And when you do do it,"},{"speaker":"Iwan Lam","startTime":1864.02,"endTime":1866.6,"body":"this is who report to you. So"},{"speaker":"Iwan Lam","startTime":1864.02,"endTime":1866.6,"body":"the objective of this guidelines"},{"speaker":"Iwan Lam","startTime":1866.6,"endTime":1872.12,"body":"and posters. And just from those"},{"speaker":"Iwan Lam","startTime":1866.6,"endTime":1872.12,"body":"two days of training and"},{"speaker":"Iwan Lam","startTime":1872.12,"endTime":1876.14,"body":"including those supporting"},{"speaker":"Iwan Lam","startTime":1872.12,"endTime":1876.14,"body":"documents, they have been on top"},{"speaker":"Iwan Lam","startTime":1876.14,"endTime":1880.13,"body":"of it, not they they just become"},{"speaker":"Iwan Lam","startTime":1876.14,"endTime":1880.13,"body":"a standard of use for them. When"},{"speaker":"Iwan Lam","startTime":1880.13,"endTime":1882.83,"body":"you're in a room, you will see a"},{"speaker":"Iwan Lam","startTime":1880.13,"endTime":1882.83,"body":"rip, just like you see an open"},{"speaker":"Iwan Lam","startTime":1882.83,"endTime":1887.09,"body":"bipod you're just locking"},{"speaker":"Iwan Lam","startTime":1882.83,"endTime":1887.09,"body":"someone up on it. And for them,"},{"speaker":"Iwan Lam","startTime":1887.15,"endTime":1890.33,"body":"this is just the substantive"},{"speaker":"Iwan Lam","startTime":1887.15,"endTime":1890.33,"body":"practice and the standard that"},{"speaker":"Iwan Lam","startTime":1890.33,"endTime":1894.14,"body":"we think it excites us because"},{"speaker":"Iwan Lam","startTime":1890.33,"endTime":1894.14,"body":"we see when a hospital is"},{"speaker":"Iwan Lam","startTime":1894.14,"endTime":1897.53,"body":"committed to making changes and"},{"speaker":"Iwan Lam","startTime":1894.14,"endTime":1897.53,"body":"new. So this is trying to find"},{"speaker":"Iwan Lam","startTime":1897.53,"endTime":1902.57,"body":"out how best operate. We see how"},{"speaker":"Iwan Lam","startTime":1897.53,"endTime":1902.57,"body":"they can benefit from it. And we"},{"speaker":"Iwan Lam","startTime":1902.57,"endTime":1904.79,"body":"look at how much we saturating"},{"speaker":"Iwan Lam","startTime":1902.57,"endTime":1904.79,"body":"in terms of replacing"},{"speaker":"Iwan Lam","startTime":1904.79,"endTime":1908.12,"body":"mattresses, versus some of the"},{"speaker":"Iwan Lam","startTime":1904.79,"endTime":1908.12,"body":"other hospitals here in town who"},{"speaker":"Iwan Lam","startTime":1908.27,"endTime":1911.6,"body":"have been around for 4050 years."},{"speaker":"Iwan Lam","startTime":1908.27,"endTime":1911.6,"body":"And we look at the ratio of"},{"speaker":"Iwan Lam","startTime":1911.63,"endTime":1916.16,"body":"ashes replacement in this deck."},{"speaker":"Iwan Lam","startTime":1911.63,"endTime":1916.16,"body":"It works like that Not for as"},{"speaker":"Iwan Lam","startTime":1916.16,"endTime":1919.94,"body":"many matches as the way. So so"},{"speaker":"Iwan Lam","startTime":1916.16,"endTime":1919.94,"body":"we know so so that experience"},{"speaker":"Iwan Lam","startTime":1919.94,"endTime":1924.62,"body":"made us realize now that"},{"speaker":"Iwan Lam","startTime":1919.94,"endTime":1924.62,"body":"experience works. If we get buy"},{"speaker":"Iwan Lam","startTime":1924.62,"endTime":1928.46,"body":"in from all the stakeholders"},{"speaker":"Iwan Lam","startTime":1924.62,"endTime":1928.46,"body":"from the facilities on PP IPMC"},{"speaker":"Iwan Lam","startTime":1928.49,"endTime":1934.61,"body":"vs. No FM any purchasing, it"},{"speaker":"Iwan Lam","startTime":1928.49,"endTime":1934.61,"body":"doesn't take a lot at the end of"},{"speaker":"Iwan Lam","startTime":1934.61,"endTime":1938.06,"body":"the day, it's just looking for"},{"speaker":"Iwan Lam","startTime":1934.61,"endTime":1938.06,"body":"holes and put a patch on it. But"},{"speaker":"Iwan Lam","startTime":1938.06,"endTime":1942.14,"body":"once you get initial"},{"speaker":"Iwan Lam","startTime":1938.06,"endTime":1942.14,"body":"information, processed oil is a"},{"speaker":"Iwan Lam","startTime":1942.14,"endTime":1945.86,"body":"beautiful thing. It's just it"},{"speaker":"Iwan Lam","startTime":1942.14,"endTime":1945.86,"body":"just becomes a bit of a city and"},{"speaker":"Iwan Lam","startTime":1945.86,"endTime":1949.67,"body":"we invest in stores like that"},{"speaker":"Iwan Lam","startTime":1945.86,"endTime":1949.67,"body":"expenses like that, that keep us"},{"speaker":"Iwan Lam","startTime":1949.67,"endTime":1951.26,"body":"going and say this gives"},{"speaker":"Chace Torres","startTime":1954.29,"endTime":1957.41,"body":"kudos to them for"},{"speaker":"Chace Torres","startTime":1954.29,"endTime":1957.41,"body":"obviously swallowing their pride"},{"speaker":"Chace Torres","startTime":1957.41,"endTime":1961.07,"body":"when they also said we didn't"},{"speaker":"Chace Torres","startTime":1957.41,"endTime":1961.07,"body":"have a problem. You know, 20% is"},{"speaker":"Chace Torres","startTime":1961.07,"endTime":1964.37,"body":"a lot. You know, you don't want"},{"speaker":"Chace Torres","startTime":1961.07,"endTime":1964.37,"body":"especially when you don't"},{"speaker":"Chace Torres","startTime":1964.37,"endTime":1968.45,"body":"recognize that you have a"},{"speaker":"Chace Torres","startTime":1964.37,"endTime":1968.45,"body":"problem whatsoever. You know,"},{"speaker":"Chace Torres","startTime":1969.02,"endTime":1972.14,"body":"recognizing there's a problem,"},{"speaker":"Chace Torres","startTime":1969.02,"endTime":1972.14,"body":"and then doing the due diligence"},{"speaker":"Chace Torres","startTime":1972.14,"endTime":1976.64,"body":"and putting the work and the"},{"speaker":"Chace Torres","startTime":1972.14,"endTime":1976.64,"body":"effort into get it resolved. I"},{"speaker":"Chace Torres","startTime":1976.64,"endTime":1979.97,"body":"mean, that's you putting patient"},{"speaker":"Chace Torres","startTime":1976.64,"endTime":1979.97,"body":"care at the front, which it"},{"speaker":"Chace Torres","startTime":1979.97,"endTime":1983.27,"body":"should be that's, I mean, at the"},{"speaker":"Chace Torres","startTime":1979.97,"endTime":1983.27,"body":"end of the day, no matter what"},{"speaker":"Chace Torres","startTime":1983.27,"endTime":1986.33,"body":"sector of the medical field"},{"speaker":"Chace Torres","startTime":1983.27,"endTime":1986.33,"body":"you're in. That's that's the"},{"speaker":"Chace Torres","startTime":1986.33,"endTime":1988.73,"body":"bottom line. That's what it's"},{"speaker":"Chace Torres","startTime":1986.33,"endTime":1988.73,"body":"all about. It's about patient"},{"speaker":"Chace Torres","startTime":1988.73,"endTime":1991.94,"body":"safety, and elevating patient"},{"speaker":"Chace Torres","startTime":1988.73,"endTime":1991.94,"body":"care. If you're not doing that,"},{"speaker":"Chace Torres","startTime":1991.94,"endTime":1993.38,"body":"then you're in the wrong"},{"speaker":"Chace Torres","startTime":1991.94,"endTime":1993.38,"body":"business."},{"speaker":"Iwan Lam","startTime":1993.83,"endTime":1996.92,"body":"Absolutely. And I"},{"speaker":"Iwan Lam","startTime":1993.83,"endTime":1996.92,"body":"think when we look at this, it's"},{"speaker":"Iwan Lam","startTime":1996.92,"endTime":2000.88,"body":"not just patient, it's the"},{"speaker":"Iwan Lam","startTime":1996.92,"endTime":2000.88,"body":"worker that no moving equipment"},{"speaker":"Iwan Lam","startTime":2000.88,"endTime":2003.55,"body":"around the after the patient is"},{"speaker":"Iwan Lam","startTime":2000.88,"endTime":2003.55,"body":"discharged. You don't want to"},{"speaker":"Iwan Lam","startTime":2003.55,"endTime":2006.64,"body":"look at again supposed to this"},{"speaker":"Iwan Lam","startTime":2003.55,"endTime":2006.64,"body":"is this is a part of that one."},{"speaker":"Iwan Lam","startTime":2006.88,"endTime":2008.8,"body":"That's another story very"},{"speaker":"Iwan Lam","startTime":2006.88,"endTime":2008.8,"body":"quickly is my counter"},{"speaker":"Iwan Lam","startTime":2008.8,"endTime":2012.79,"body":"maintenance department in the"},{"speaker":"Iwan Lam","startTime":2008.8,"endTime":2012.79,"body":"hospital. They were like this is"},{"speaker":"Iwan Lam","startTime":2012.79,"endTime":2014.89,"body":"fantastic. Because right now"},{"speaker":"Iwan Lam","startTime":2012.79,"endTime":2014.89,"body":"when they use a piece of"},{"speaker":"Iwan Lam","startTime":2014.89,"endTime":2018.1,"body":"equipment in the basement in the"},{"speaker":"Iwan Lam","startTime":2014.89,"endTime":2018.1,"body":"maintenance shop, this essential"},{"speaker":"Iwan Lam","startTime":2018.1,"endTime":2020.95,"body":"with a good lunch. And right now"},{"speaker":"Iwan Lam","startTime":2018.1,"endTime":2020.95,"body":"that you mentioned these two"},{"speaker":"Iwan Lam","startTime":2020.95,"endTime":2023.56,"body":"measures that they know is"},{"speaker":"Iwan Lam","startTime":2020.95,"endTime":2023.56,"body":"probably not as clean as"},{"speaker":"Iwan Lam","startTime":2023.56,"endTime":2026.68,"body":"compromising but they feel slimy"},{"speaker":"Iwan Lam","startTime":2023.56,"endTime":2026.68,"body":"or whatever. So for them, I'm"},{"speaker":"Iwan Lam","startTime":2026.68,"endTime":2029.83,"body":"like, wow, we have a way to"},{"speaker":"Iwan Lam","startTime":2026.68,"endTime":2029.83,"body":"actually we've had this at Wow,"},{"speaker":"Iwan Lam","startTime":2029.89,"endTime":2035.23,"body":"and have it no that was in the"},{"speaker":"Iwan Lam","startTime":2029.89,"endTime":2035.23,"body":"office Brian the heaviness in"},{"speaker":"Iwan Lam","startTime":2035.23,"endTime":2038.05,"body":"the ceiling that we so it's"},{"speaker":"Iwan Lam","startTime":2035.23,"endTime":2038.05,"body":"never things like that. That"},{"speaker":"Iwan Lam","startTime":2038.05,"endTime":2039.34,"body":"would never be with your"},{"speaker":"Iwan Lam","startTime":2038.05,"endTime":2039.34,"body":"business partners."},{"speaker":"Chace Torres","startTime":2039.34,"endTime":2041.38,"body":"It's always a pile"},{"speaker":"Chace Torres","startTime":2039.34,"endTime":2041.38,"body":"of something somewhere in the"},{"speaker":"Chace Torres","startTime":2041.38,"endTime":2043.93,"body":"hospital and people don't"},{"speaker":"Chace Torres","startTime":2041.38,"endTime":2043.93,"body":"realize it could be medical"},{"speaker":"Chace Torres","startTime":2043.93,"endTime":2047.53,"body":"equipment. It could be"},{"speaker":"Chace Torres","startTime":2043.93,"endTime":2047.53,"body":"mattresses, it could be bedpans."},{"speaker":"Chace Torres","startTime":2047.65,"endTime":2052.78,"body":"I mean, I've seen piles of so"},{"speaker":"Chace Torres","startTime":2047.65,"endTime":2052.78,"body":"many things. I always say"},{"speaker":"Chace Torres","startTime":2052.78,"endTime":2056.08,"body":"there's their hospitals are"},{"speaker":"Chace Torres","startTime":2052.78,"endTime":2056.08,"body":"inherently hoarders one way or"},{"speaker":"Chace Torres","startTime":2056.08,"endTime":2059.5,"body":"another. It may not be in the"},{"speaker":"Chace Torres","startTime":2056.08,"endTime":2059.5,"body":"hospital section, it could be in"},{"speaker":"Chace Torres","startTime":2059.5,"endTime":2062.95,"body":"the office section, but every"},{"speaker":"Chace Torres","startTime":2059.5,"endTime":2062.95,"body":"hospital has a I call it the"},{"speaker":"Chace Torres","startTime":2062.95,"endTime":2067.81,"body":"scratch department that they"},{"speaker":"Chace Torres","startTime":2062.95,"endTime":2067.81,"body":"just kind of throw stuff and you"},{"speaker":"Chace Torres","startTime":2067.81,"endTime":2073.84,"body":"know that's that's kind of where"},{"speaker":"Chace Torres","startTime":2067.81,"endTime":2073.84,"body":"things go to die. It's it's an"},{"speaker":"Chace Torres","startTime":2073.84,"endTime":2077.62,"body":"interesting aspect that I think"},{"speaker":"Chace Torres","startTime":2073.84,"endTime":2077.62,"body":"most people don't realize, but"},{"speaker":"Chace Torres","startTime":2078.07,"endTime":2080.83,"body":"you know, it's good that we got"},{"speaker":"Chace Torres","startTime":2078.07,"endTime":2080.83,"body":"companies out there, you know,"},{"speaker":"Chace Torres","startTime":2080.86,"endTime":2086.05,"body":"doing doing the studies doing"},{"speaker":"Chace Torres","startTime":2080.86,"endTime":2086.05,"body":"the work to try to just like I"},{"speaker":"Chace Torres","startTime":2086.05,"endTime":2090.04,"body":"said, I appreciate you guys not"},{"speaker":"Chace Torres","startTime":2086.05,"endTime":2090.04,"body":"only from giving a solution to"},{"speaker":"Chace Torres","startTime":2090.04,"endTime":2095.77,"body":"save facilities money, but also"},{"speaker":"Chace Torres","startTime":2090.04,"endTime":2095.77,"body":"tackle a eco waste standpoint."},{"speaker":"Chace Torres","startTime":2096.34,"endTime":2101.38,"body":"And you know, at the end of the"},{"speaker":"Chace Torres","startTime":2096.34,"endTime":2101.38,"body":"day provide a a service that is"},{"speaker":"Chace Torres","startTime":2101.38,"endTime":2105.07,"body":"not costly to the end user, but"},{"speaker":"Chace Torres","startTime":2101.38,"endTime":2105.07,"body":"is just as effective as anything"},{"speaker":"Chace Torres","startTime":2105.07,"endTime":2111.94,"body":"else, if not more. So kudos to"},{"speaker":"Chace Torres","startTime":2105.07,"endTime":2111.94,"body":"you guys. You know, I, I've had"},{"speaker":"Chace Torres","startTime":2111.94,"endTime":2115.84,"body":"a couple of vendors on here on"},{"speaker":"Chace Torres","startTime":2111.94,"endTime":2115.84,"body":"the show before, I've only given"},{"speaker":"Chace Torres","startTime":2115.84,"endTime":2120.22,"body":"out one beard of the seat, beard"},{"speaker":"Chace Torres","startTime":2115.84,"endTime":2120.22,"body":"bearded seal of approval so far."},{"speaker":"Chace Torres","startTime":2120.55,"endTime":2126.58,"body":"And you guys are gonna get my"},{"speaker":"Chace Torres","startTime":2120.55,"endTime":2126.58,"body":"second one. So as we go forward,"},{"speaker":"Chace Torres","startTime":2126.58,"endTime":2130.63,"body":"and maybe the show gets bigger,"},{"speaker":"Chace Torres","startTime":2126.58,"endTime":2130.63,"body":"you know, people will vie for"},{"speaker":"Chace Torres","startTime":2130.63,"endTime":2134.2,"body":"the bearded seal of approval,"},{"speaker":"Chace Torres","startTime":2130.63,"endTime":2134.2,"body":"but the clean patch surface"},{"speaker":"Chace Torres","startTime":2134.2,"endTime":2139.36,"body":"medical solution in second"},{"speaker":"Chace Torres","startTime":2134.2,"endTime":2139.36,"body":"official bearded seal of"},{"speaker":"Chace Torres","startTime":2139.36,"endTime":2142.81,"body":"approval, so no cooking"},{"speaker":"Chace Torres","startTime":2139.36,"endTime":2142.81,"body":"necessary, and it was simply"},{"speaker":"Chace Torres","startTime":2142.81,"endTime":2147.73,"body":"required. You just get it, you"},{"speaker":"Chace Torres","startTime":2142.81,"endTime":2147.73,"body":"slap it on, you apply, and it's"},{"speaker":"Chace Torres","startTime":2147.73,"endTime":2153.82,"body":"good to go. So before I let you"},{"speaker":"Chace Torres","startTime":2147.73,"endTime":2153.82,"body":"go today, where can people"},{"speaker":"Chace Torres","startTime":2154.0,"endTime":2157.6,"body":"obviously reach out for more"},{"speaker":"Chace Torres","startTime":2154.0,"endTime":2157.6,"body":"information? I know the website"},{"speaker":"Chace Torres","startTime":2157.6,"endTime":2160.24,"body":"and then some of your key"},{"speaker":"Chace Torres","startTime":2157.6,"endTime":2160.24,"body":"distributors that you know"},{"speaker":"Chace Torres","startTime":2160.24,"endTime":2162.34,"body":"people should look into if"},{"speaker":"Chace Torres","startTime":2160.24,"endTime":2162.34,"body":"they're interested in the"},{"speaker":"Chace Torres","startTime":2162.34,"endTime":2162.85,"body":"product."},{"speaker":"Iwan Lam","startTime":2163.18,"endTime":2167.86,"body":"Yeah, absolutely. I"},{"speaker":"Iwan Lam","startTime":2163.18,"endTime":2167.86,"body":"thank you. We appreciate that."},{"speaker":"Iwan Lam","startTime":2168.07,"endTime":2174.64,"body":"And I website, WW dark theme"},{"speaker":"Iwan Lam","startTime":2168.07,"endTime":2174.64,"body":"patch.ca is a place of work."},{"speaker":"Iwan Lam","startTime":2174.64,"endTime":2176.92,"body":"It's a wealth of information,"},{"speaker":"Iwan Lam","startTime":2174.64,"endTime":2176.92,"body":"everything we'd love for last 10"},{"speaker":"Iwan Lam","startTime":2176.92,"endTime":2180.19,"body":"years is on there. So we welcome"},{"speaker":"Iwan Lam","startTime":2176.92,"endTime":2180.19,"body":"anyone to go visit it take a"},{"speaker":"Iwan Lam","startTime":2180.19,"endTime":2182.77,"body":"look at and reach out to us that"},{"speaker":"Iwan Lam","startTime":2180.19,"endTime":2182.77,"body":"way to see how we can support"},{"speaker":"Iwan Lam","startTime":2182.77,"endTime":2186.67,"body":"you. Like I mentioned, we do"},{"speaker":"Iwan Lam","startTime":2182.77,"endTime":2186.67,"body":"work with different distribution"},{"speaker":"Iwan Lam","startTime":2186.67,"endTime":2190.18,"body":"partners in over 10 countries"},{"speaker":"Iwan Lam","startTime":2186.67,"endTime":2190.18,"body":"that work with a Napa for"},{"speaker":"Iwan Lam","startTime":2190.21,"endTime":2194.26,"body":"network of service providers who"},{"speaker":"Iwan Lam","startTime":2190.21,"endTime":2194.26,"body":"can provide a service assessment"},{"speaker":"Iwan Lam","startTime":2194.26,"endTime":2199.03,"body":"and repair service. And so and"},{"speaker":"Iwan Lam","startTime":2194.26,"endTime":2199.03,"body":"we are also on several GPOs as"},{"speaker":"Iwan Lam","startTime":2199.03,"endTime":2206.59,"body":"well we are Vcn and how much as"},{"speaker":"Iwan Lam","startTime":2199.03,"endTime":2206.59,"body":"an Catalin helpful and MMC so so"},{"speaker":"Iwan Lam","startTime":2206.62,"endTime":2210.31,"body":"this a lot of the a lot of ways"},{"speaker":"Iwan Lam","startTime":2206.62,"endTime":2210.31,"body":"to get in touch as a product or"},{"speaker":"Iwan Lam","startTime":2210.31,"endTime":2214.27,"body":"service. And what I recommend"},{"speaker":"Iwan Lam","startTime":2210.31,"endTime":2214.27,"body":"for anyone with this name who's"},{"speaker":"Iwan Lam","startTime":2214.27,"endTime":2217.45,"body":"interested is reach out to us"},{"speaker":"Iwan Lam","startTime":2214.27,"endTime":2217.45,"body":"before we tell us where you can"},{"speaker":"Iwan Lam","startTime":2217.45,"endTime":2221.71,"body":"buy it, let us tell you know,"},{"speaker":"Iwan Lam","startTime":2217.45,"endTime":2221.71,"body":"let us help you support show you"},{"speaker":"Iwan Lam","startTime":2221.71,"endTime":2224.59,"body":"what you need. Let us provide"},{"speaker":"Iwan Lam","startTime":2221.71,"endTime":2224.59,"body":"the data you need to make sure"},{"speaker":"Iwan Lam","startTime":2224.62,"endTime":2227.29,"body":"this is right for the facility,"},{"speaker":"Iwan Lam","startTime":2224.62,"endTime":2227.29,"body":"that gives you the supporting"},{"speaker":"Iwan Lam","startTime":2227.29,"endTime":2230.77,"body":"data for infection control"},{"speaker":"Iwan Lam","startTime":2227.29,"endTime":2230.77,"body":"department to look it over."},{"speaker":"Iwan Lam","startTime":2230.8,"endTime":2234.01,"body":"These are brand new is a"},{"speaker":"Iwan Lam","startTime":2230.8,"endTime":2234.01,"body":"relatively new concept they can"},{"speaker":"Iwan Lam","startTime":2234.01,"endTime":2238.06,"body":"repair service. So let us"},{"speaker":"Iwan Lam","startTime":2234.01,"endTime":2238.06,"body":"support you on that. And then"},{"speaker":"Iwan Lam","startTime":2238.09,"endTime":2241.21,"body":"that connect you with the right"},{"speaker":"Iwan Lam","startTime":2238.09,"endTime":2241.21,"body":"partner that supports it"},{"speaker":"Chace Torres","startTime":2241.569,"endTime":2242.949,"body":"if you're"},{"speaker":"Chace Torres","startTime":2241.569,"endTime":2242.949,"body":"listening or watching"},{"speaker":"Chace Torres","startTime":2244.359,"endTime":2248.769,"body":"description will take you"},{"speaker":"Chace Torres","startTime":2244.359,"endTime":2248.769,"body":"directly to them as well to get"},{"speaker":"Chace Torres","startTime":2248.769,"endTime":2251.979,"body":"eyes on the clean patch and you"},{"speaker":"Chace Torres","startTime":2248.769,"endTime":2251.979,"body":"know obviously the different"},{"speaker":"Chace Torres","startTime":2251.979,"endTime":2254.799,"body":"sizes and solutions they have"},{"speaker":"Chace Torres","startTime":2251.979,"endTime":2254.799,"body":"for the different materials that"},{"speaker":"Chace Torres","startTime":2254.799,"endTime":2258.519,"body":"are out there. Again, I"},{"speaker":"Chace Torres","startTime":2254.799,"endTime":2258.519,"body":"appreciate you being on the show"},{"speaker":"Chace Torres","startTime":2258.519,"endTime":2261.339,"body":"today. It's been a pleasure. I'm"},{"speaker":"Chace Torres","startTime":2258.519,"endTime":2261.339,"body":"glad we got to get you on and"},{"speaker":"Chace Torres","startTime":2261.339,"endTime":2264.249,"body":"get the message out and let"},{"speaker":"Chace Torres","startTime":2261.339,"endTime":2264.249,"body":"people know you know, clean"},{"speaker":"Chace Torres","startTime":2264.249,"endTime":2268.329,"body":"patch surface medical is here."},{"speaker":"Chace Torres","startTime":2264.249,"endTime":2268.329,"body":"It's not going anywhere. And"},{"speaker":"Chace Torres","startTime":2268.329,"endTime":2270.909,"body":"it's a viable solution for any"},{"speaker":"Chace Torres","startTime":2268.329,"endTime":2270.909,"body":"you know, medical facility"},{"speaker":"Chace Torres","startTime":2270.909,"endTime":2271.299,"body":"today."},{"speaker":"Iwan Lam","startTime":2272.62,"endTime":2274.72,"body":"That is obsession of"},{"speaker":"Iwan Lam","startTime":2272.62,"endTime":2274.72,"body":"being on your show."},{"speaker":"Chace Torres","startTime":2275.71,"endTime":2277.93,"body":"It's been a"},{"speaker":"Chace Torres","startTime":2275.71,"endTime":2277.93,"body":"pleasure, sir. May the beard"},{"speaker":"Chace Torres","startTime":2278.62,"endTime":2281.95,"body":"beard by"}]}