British Gas boss Chris O’Shea has been busy.

The CEO of Centrica – the company that owns the energy giant – has been at the front of the response to harrowing stories about how it treats vulnerable customers.

An undercover investigation had revealed debt collectors used by the company forcing their way into homes to install prepayment meters.

The story was the front-page lead in The Times under the headline ‘British Gas breaks into homes of the vulnerable’. And it included a distressing first-hand account from a reporter who was part of a team that forced their way into a family home during January’s freezing cold snap.

How has he handled his time in the spotlight?

To read the original article this audio blog was created from click here.

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Media First are media and communications training specialists with more than 35 years of experience. We have a team of trainers, each with decades of experience working as journalists, presenters, communications coaches and media trainers.