Straight Talk – an ISSA Podcast
Straight Talk, an ISSA podcast, presents a curated playlist of the hottest topics facing the cleaning industry today—from health and safety to infection prevention to innovative products to business development and much more. ISSA, the worldwide cleaning association, brings together the top experts and decision makers give our listeners and members the most up-to-date information for their businesses.
Straight Talk – an ISSA Podcast
Spotless Spaces: How Tampa International and Flagship Deliver Award-Winning Clean
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What does it take to deliver award-winning cleanliness in one of the busiest environments imaginable—an airport serving millions of passengers each year?
In this episode, ISSA Media Director Jeff Cross sits down with Derrick Deadwiler, Senior Vice President of Operations at Flagship Aviation Services, and Benjamin Robins, Vice President of Operations at Tampa International Airport, to discuss their collaborative success in earning ISSA’s Spotless Spaces Award.
At Tampa International Airport, cleanliness isn’t just a task—it’s a key driver of the passenger experience. With more than 25 million travelers moving through the airport annually, maintaining a consistently clean, welcoming environment requires precision, planning, and a deeply engaged team.
Deadwiler and Robins highlight what truly sets their operation apart: partnership. Rather than operating as separate entities, the airport and Flagship function as one unified team, working side by side to continuously improve performance and elevate standards. From leadership walking the floors together to frontline teams taking pride in their work, this alignment creates a culture of accountability and excellence.
The conversation also explores how training, long-tenured staff, and smart use of data and technology help manage the scale and complexity of airport operations. Just as important, both leaders emphasize recognizing and rewarding employees—because when teams feel valued, they perform at their best.
For facility managers and service providers alike, the takeaway is clear: Strong partnerships, consistent processes, and a shared commitment to the end-user experience are what turn good operations into award-winning ones.
Learn more here: https://www.issa.com/spotless-spaces/tampa_international_airport/
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