Cranford Radio

NJ Transit's Customer Advocate Looks to Improve Communications Between Agency and Its Riders

January 27, 2020 Bernie Wagenblast
Cranford Radio
NJ Transit's Customer Advocate Looks to Improve Communications Between Agency and Its Riders
Chapters
Cranford Radio
NJ Transit's Customer Advocate Looks to Improve Communications Between Agency and Its Riders
Jan 27, 2020
Bernie Wagenblast

Being in the middle can sometimes be a tough place. Stewart Mader’s job finds him talking to NJ Transit customers about how the agency operates and explaining what goes on behind the scenes. It also has him taking customers’ ideas and concerns to top management. Mader serves as the Chief Customer Experience Officer and Customer Advocate for the statewide organization. He talked with Bernie Wagenblast about what his job involves and what he’s learned since joining NJ Transit in April 2019.

Show Notes

Being in the middle can sometimes be a tough place. Stewart Mader’s job finds him talking to NJ Transit customers about how the agency operates and explaining what goes on behind the scenes. It also has him taking customers’ ideas and concerns to top management. Mader serves as the Chief Customer Experience Officer and Customer Advocate for the statewide organization. He talked with Bernie Wagenblast about what his job involves and what he’s learned since joining NJ Transit in April 2019.