Claim professionals, commercial policyholders and brokers occasionally butt heads over choice of counsel, even on situations where there are no coverage issues and the insurer is not defending under a reservation of rights. These clashes can quickly become a test of wills to leave a bad taste in the mouth of customers and producers. In this episode of The Claims Coach, Kevin offers 4-5 alternative compromise ideas to consider when a policyholder or the broker has strong feelings about appointing alternative counsel that is "off panel" in the insurance company's eyes. These alternatives can provide win/win solutions, avoid a later bad faith suit and preserve customer goodwill.
Claim professionals, commercial policyholders and brokers occasionally butt heads over choice of counsel, even on situations where there are no coverage issues and the insurer is not defending under a reservation of rights. These clashes can quickly become a test of wills to leave a bad taste in the mouth of customers and producers. In this episode of The Claims Coach, Kevin offers 4-5 alternative compromise ideas to consider when a policyholder or the broker has strong feelings about appointing alternative counsel that is "off panel" in the insurance company's eyes. These alternatives can provide win/win solutions, avoid a later bad faith suit and preserve customer goodwill.