Claim professionals, commercial policyholders and brokers occasionally butt heads over choice of counsel, even on situations where there are no coverage issues and the insurer is not defending under a reservation of rights. These clashes can quickly become a test of wills to leave a bad taste in the mouth of customers and producers. In this episode of The Claims Coach, Kevin offers 4-5 alternative compromise ideas to consider when a policyholder or the broker has strong feelings about appointing alternative counsel that is "off panel" in the insurance company's eyes. These alternatives can provide win/win solutions, avoid a later bad faith suit and preserve customer goodwill.