"The Claims Coach" Podcast with Kevin Quinley

7 Claim Management Practices That Can Spawn Institutional Bad Faith Claims (5 through 7)

Kevin Quinley

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0:00 | 12:51

Last week we discussed four claims management practices that are not inherently bad, but can serve as a magnet for institutional bad-faith claims. 

This week, we round out the discussion by examining three more common management practices that form the foundation for institutional bad-faith claims: 
*  inadequate claim supervision/management oversight, 
*  corporate cultures that encourage overzealous claim denials and 
*  "goals gone wild."  

This sets the stage for the next podcast, offering specific risk mitigation strategies to insulate insurers and claim departments from institutional bad faith claims.