Last week we discussed four claims management practices that are not inherently bad, but can serve as a magnet for institutional bad-faith claims.
This week, we round out the discussion by examining three more common management practices that form the foundation for institutional bad-faith claims:
* inadequate claim supervision/management oversight,
* corporate cultures that encourage overzealous claim denials and
* "goals gone wild."
This sets the stage for the next podcast, offering specific risk mitigation strategies to insulate insurers and claim departments from institutional bad faith claims.