We all make mistakes when we use computer systems - forgetting to save the last document version, neglecting to add the promised email attachment, texting the wrong person, or buying the wrong train ticket. Mistakes can be just irritating or have serious consequences. Exploration of how users can get the best from their systems will connect interaction design to magic and illusion as well as to mathematics. A propensity for blaming ourselves when something goes wrong can make life harder for designers.
The transcript and downloadable versions of the lecture are available from the Gresham College website: The transcript and downloadable versions of the lecture are available from the Gresham College website: http://www.gresham.ac.uk/lectures-and-events/user-error-why-its-not-your-fault
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