The State of Public Adjusting with Sean Mata

On this episode of Because Experience Matters, Jack Hanks—Executive and Shareholder with Gavnat (formerly VPA Claims)—sits down with Sean Mata, Director of External Communications at Daly & Black, to discuss the current state of public adjusting and what today's professionals need to know. 

Drawing on years of experience, Jack and Sean explore how the industry is evolving, from changing regulations and client expectations to the importance of education, communication, and building strong referral relationships. They also discuss how public adjusters, attorneys, and industry partners can work together to better serve policyholders throughout the claims process. 

Known by many in the industry, Sean shares how his background as an entrepreneur, athlete, husband and father has shaped his disciplined, relationship-first approach. He explains why responsiveness, transparency, and simplifying the claims process are essential to earning trust and delivering better outcomes for both residential and large commercial property owners. 

Whether you're an experienced public adjuster, new to the industry, or simply looking to stay informed on where the profession is headed, this conversation offers valuable insight into the challenges, opportunities, and future of public adjusting. 

 Key Highlights by Topic: 

00:50 – Balancing being a husband, father and work 

05:40- How the industry effects day to day life 

10:40 – Misconceptions within the industry 

19:43 – Self education with clients 

27:09- Bad guy vs. good guy 

31:52 – The insurance magic wand