{"version":"1.0.0","segments":[{"speaker":"Unknown","startTime":19.77,"endTime":24.63,"body":"apologize that this has"},{"speaker":"Unknown","startTime":19.77,"endTime":24.63,"body":"taken so long to get back on the"},{"speaker":"Unknown","startTime":24.63,"endTime":27.96,"body":"air, just give you a little"},{"speaker":"Unknown","startTime":24.63,"endTime":27.96,"body":"background as to what happened"},{"speaker":"Unknown","startTime":27.96,"endTime":31.439999999999998,"body":"and why it was so long. And then"},{"speaker":"Unknown","startTime":27.96,"endTime":31.439999999999998,"body":"I'll get into today's episode,"},{"speaker":"Unknown","startTime":31.86,"endTime":35.1,"body":"the first part of it and my"},{"speaker":"Unknown","startTime":31.86,"endTime":35.1,"body":"father had some health issues"},{"speaker":"Unknown","startTime":35.16,"endTime":39.54,"body":"last summer started around"},{"speaker":"Unknown","startTime":35.16,"endTime":39.54,"body":"Memorial Day weekend, and there"},{"speaker":"Unknown","startTime":39.54,"endTime":43.980000000000004,"body":"was an odyssey, kind of that"},{"speaker":"Unknown","startTime":39.54,"endTime":43.980000000000004,"body":"took up a good, good first half"},{"speaker":"Unknown","startTime":43.980000000000004,"endTime":47.58,"body":"of the summer. So trying to"},{"speaker":"Unknown","startTime":43.980000000000004,"endTime":47.58,"body":"figure those health issues out."},{"speaker":"Unknown","startTime":47.58,"endTime":52.05,"body":"But we got those straightened"},{"speaker":"Unknown","startTime":47.58,"endTime":52.05,"body":"around and he's back in business"},{"speaker":"Unknown","startTime":52.05,"endTime":55.230000000000004,"body":"and better than ever. And so"},{"speaker":"Unknown","startTime":52.05,"endTime":55.230000000000004,"body":"that took some time. And the"},{"speaker":"Unknown","startTime":55.230000000000004,"endTime":61.739999999999995,"body":"other piece of it is my my day"},{"speaker":"Unknown","startTime":55.230000000000004,"endTime":61.739999999999995,"body":"job also took on a new twist"},{"speaker":"Unknown","startTime":62.129999999999995,"endTime":67.02,"body":"last year. And for those that"},{"speaker":"Unknown","startTime":62.129999999999995,"endTime":67.02,"body":"haven't heard the episodes where"},{"speaker":"Unknown","startTime":67.02,"endTime":70.92,"body":"I explained a little bit about"},{"speaker":"Unknown","startTime":67.02,"endTime":70.92,"body":"what I do just quick background"},{"speaker":"Unknown","startTime":70.92,"endTime":76.95,"body":"again on that is that I work for"},{"speaker":"Unknown","startTime":70.92,"endTime":76.95,"body":"construction companies, DDS"},{"speaker":"Unknown","startTime":76.95,"endTime":81.24,"body":"companies, we do a lot of work"},{"speaker":"Unknown","startTime":76.95,"endTime":81.24,"body":"with the gas utilities across"},{"speaker":"Unknown","startTime":81.24,"endTime":86.31,"body":"New York State. Recently, the"},{"speaker":"Unknown","startTime":81.24,"endTime":86.31,"body":"the PSC has made some changes"},{"speaker":"Unknown","startTime":86.7,"endTime":93.14999999999999,"body":"that require how the folks that"},{"speaker":"Unknown","startTime":86.7,"endTime":93.14999999999999,"body":"do that work are qualified and"},{"speaker":"Unknown","startTime":93.17999999999999,"endTime":97.74,"body":"and what that process looks"},{"speaker":"Unknown","startTime":93.17999999999999,"endTime":97.74,"body":"like. And that has taken on, it"},{"speaker":"Unknown","startTime":97.74,"endTime":102.0,"body":"took on an entirely new life of"},{"speaker":"Unknown","startTime":97.74,"endTime":102.0,"body":"its own here in the past year,"},{"speaker":"Unknown","startTime":102.42,"endTime":107.7,"body":"it has taken some additional"},{"speaker":"Unknown","startTime":102.42,"endTime":107.7,"body":"trainings, and a lot of blood,"},{"speaker":"Unknown","startTime":107.7,"endTime":113.1,"body":"sweat and tears to keep our guys"},{"speaker":"Unknown","startTime":107.7,"endTime":113.1,"body":"out there working and doing the"},{"speaker":"Unknown","startTime":113.1,"endTime":116.22,"body":"work that they do so that those"},{"speaker":"Unknown","startTime":113.1,"endTime":116.22,"body":"of you that have natural gas"},{"speaker":"Unknown","startTime":116.22,"endTime":122.31,"body":"that comes to your house, you"},{"speaker":"Unknown","startTime":116.22,"endTime":122.31,"body":"can benefit from that. So that"},{"speaker":"Unknown","startTime":122.31,"endTime":125.97,"body":"brings me to today's episode."},{"speaker":"Unknown","startTime":122.31,"endTime":125.97,"body":"Actually, before I dive into"},{"speaker":"Unknown","startTime":125.97,"endTime":128.64000000000001,"body":"that, though, the other thing I"},{"speaker":"Unknown","startTime":125.97,"endTime":128.64000000000001,"body":"wanted to share is I'm going to"},{"speaker":"Unknown","startTime":128.64000000000001,"endTime":134.61,"body":"take the podcast and expand a"},{"speaker":"Unknown","startTime":128.64000000000001,"endTime":134.61,"body":"little bit more on the types of"},{"speaker":"Unknown","startTime":134.88,"endTime":138.0,"body":"episodes, I have some different"},{"speaker":"Unknown","startTime":134.88,"endTime":138.0,"body":"things that are coming up."},{"speaker":"Unknown","startTime":138.6,"endTime":142.68,"body":"Probably next episode is one"},{"speaker":"Unknown","startTime":138.6,"endTime":142.68,"body":"that will seem familiar. And"},{"speaker":"Unknown","startTime":142.68,"endTime":147.75,"body":"that is some of the where I've"},{"speaker":"Unknown","startTime":142.68,"endTime":147.75,"body":"recommended different books on"},{"speaker":"Unknown","startTime":147.84,"endTime":153.09,"body":"different topics. Usually around"},{"speaker":"Unknown","startTime":147.84,"endTime":153.09,"body":"leadership, I have one more, one"},{"speaker":"Unknown","startTime":153.09,"endTime":157.8,"body":"more episode like that, that I'm"},{"speaker":"Unknown","startTime":153.09,"endTime":157.8,"body":"going to share and get into."},{"speaker":"Unknown","startTime":158.55,"endTime":162.75,"body":"Also, I'm going to expand the"},{"speaker":"Unknown","startTime":158.55,"endTime":162.75,"body":"type of guest I've up to this"},{"speaker":"Unknown","startTime":162.75,"endTime":166.71,"body":"point, I've really tried to keep"},{"speaker":"Unknown","startTime":162.75,"endTime":166.71,"body":"it to school leaders. But there"},{"speaker":"Unknown","startTime":166.71,"endTime":168.60000000000002,"body":"are some other things that I"},{"speaker":"Unknown","startTime":166.71,"endTime":168.60000000000002,"body":"think people will find"},{"speaker":"Unknown","startTime":168.60000000000002,"endTime":172.74,"body":"interesting out there. And"},{"speaker":"Unknown","startTime":168.60000000000002,"endTime":172.74,"body":"hopefully I can share some of"},{"speaker":"Unknown","startTime":172.74,"endTime":177.24,"body":"those opportunities, what that"},{"speaker":"Unknown","startTime":172.74,"endTime":177.24,"body":"would look like, going forward."},{"speaker":"Unknown","startTime":177.24,"endTime":180.87,"body":"So. So let's get into today's"},{"speaker":"Unknown","startTime":177.24,"endTime":180.87,"body":"episode on the power of"},{"speaker":"Unknown","startTime":180.87,"endTime":186.48000000000002,"body":"curriculum, just to recap, the"},{"speaker":"Unknown","startTime":180.87,"endTime":186.48000000000002,"body":"work that I'm currently doing,"},{"speaker":"Unknown","startTime":187.02,"endTime":193.20000000000002,"body":"and its connection education, in"},{"speaker":"Unknown","startTime":187.02,"endTime":193.20000000000002,"body":"order to do gas work, basically,"},{"speaker":"Unknown","startTime":193.23000000000002,"endTime":198.96,"body":"anywhere here in the northeast,"},{"speaker":"Unknown","startTime":193.23000000000002,"endTime":198.96,"body":"someone that's installing and"},{"speaker":"Unknown","startTime":198.96,"endTime":205.26000000000002,"body":"putting in a natural gas line,"},{"speaker":"Unknown","startTime":198.96,"endTime":205.26000000000002,"body":"like if you see construction"},{"speaker":"Unknown","startTime":205.26000000000002,"endTime":209.01000000000002,"body":"workers doing their utility"},{"speaker":"Unknown","startTime":205.26000000000002,"endTime":209.01000000000002,"body":"workers, say on a main street,"},{"speaker":"Unknown","startTime":209.31,"endTime":213.60000000000002,"body":"and they're putting in something"},{"speaker":"Unknown","startTime":209.31,"endTime":213.60000000000002,"body":"called main which is the larger"},{"speaker":"Unknown","startTime":213.60000000000002,"endTime":218.37,"body":"pipe that brings the gas from"},{"speaker":"Unknown","startTime":213.60000000000002,"endTime":218.37,"body":"faraway places to the service,"},{"speaker":"Unknown","startTime":218.67000000000002,"endTime":223.08,"body":"which ultimately brings it into"},{"speaker":"Unknown","startTime":218.67000000000002,"endTime":223.08,"body":"your home. To do any of that"},{"speaker":"Unknown","startTime":223.08,"endTime":226.41,"body":"work, you have to have these,"},{"speaker":"Unknown","startTime":223.08,"endTime":226.41,"body":"the best way to phrase them is"},{"speaker":"Unknown","startTime":226.41,"endTime":230.79000000000002,"body":"that these these qualifications"},{"speaker":"Unknown","startTime":226.41,"endTime":230.79000000000002,"body":"called operator qualifications,"},{"speaker":"Unknown","startTime":230.79000000000002,"endTime":235.95000000000002,"body":"they're, they're sort of like"},{"speaker":"Unknown","startTime":230.79000000000002,"endTime":235.95000000000002,"body":"mini skills credentials. Using"},{"speaker":"Unknown","startTime":235.95000000000002,"endTime":239.25,"body":"the term that you hear a lot"},{"speaker":"Unknown","startTime":235.95000000000002,"endTime":239.25,"body":"with some of the classes that"},{"speaker":"Unknown","startTime":239.25,"endTime":241.83,"body":"are on Google or LinkedIn, or"},{"speaker":"Unknown","startTime":239.25,"endTime":241.83,"body":"some of the other things where"},{"speaker":"Unknown","startTime":241.83,"endTime":245.58,"body":"you get these mini credentials."},{"speaker":"Unknown","startTime":241.83,"endTime":245.58,"body":"The difference is, is that"},{"speaker":"Unknown","startTime":245.88000000000002,"endTime":251.10000000000002,"body":"they're overseen by either a"},{"speaker":"Unknown","startTime":245.88000000000002,"endTime":251.10000000000002,"body":"third party, which is the"},{"speaker":"Unknown","startTime":251.10000000000002,"endTime":254.79000000000002,"body":"Northeast Gas Association, who"},{"speaker":"Unknown","startTime":251.10000000000002,"endTime":254.79000000000002,"body":"has worked in conjunction with"},{"speaker":"Unknown","startTime":254.79000000000002,"endTime":260.64,"body":"the PSE or they're tied to the"},{"speaker":"Unknown","startTime":254.79000000000002,"endTime":260.64,"body":"utility. And that's kind of the"},{"speaker":"Unknown","startTime":260.64,"endTime":265.02,"body":"theme today is to talk about the"},{"speaker":"Unknown","startTime":260.64,"endTime":265.02,"body":"power of curriculum and these"},{"speaker":"Unknown","startTime":265.05,"endTime":272.13,"body":"operator qualifications and what"},{"speaker":"Unknown","startTime":265.05,"endTime":272.13,"body":"can go wrong. When curriculum is"},{"speaker":"Unknown","startTime":272.13,"endTime":275.55,"body":"poor, and those of us that have"},{"speaker":"Unknown","startTime":272.13,"endTime":275.55,"body":"been in the classroom for a"},{"speaker":"Unknown","startTime":275.55,"endTime":280.85999999999996,"body":"while know the power of a strong"},{"speaker":"Unknown","startTime":275.55,"endTime":280.85999999999996,"body":"curriculum, and especially if"},{"speaker":"Unknown","startTime":280.89,"endTime":284.7,"body":"there has not been input in the"},{"speaker":"Unknown","startTime":280.89,"endTime":284.7,"body":"development of that curriculum."},{"speaker":"Unknown","startTime":285.27,"endTime":289.22999999999996,"body":"So without getting into a"},{"speaker":"Unknown","startTime":285.27,"endTime":289.22999999999996,"body":"specific company, so that I"},{"speaker":"Unknown","startTime":289.22999999999996,"endTime":291.93,"body":"don't put them on the spot and"},{"speaker":"Unknown","startTime":289.22999999999996,"endTime":291.93,"body":"potentially hurt our"},{"speaker":"Unknown","startTime":291.93,"endTime":296.09999999999997,"body":"relationship with them. I'm"},{"speaker":"Unknown","startTime":291.93,"endTime":296.09999999999997,"body":"going to speak kind of broadly"},{"speaker":"Unknown","startTime":296.31,"endTime":299.58,"body":"talk about an experience that we"},{"speaker":"Unknown","startTime":296.31,"endTime":299.58,"body":"had over the course of last"},{"speaker":"Unknown","startTime":299.58,"endTime":305.96999999999997,"body":"summer, and how that affected"},{"speaker":"Unknown","startTime":299.58,"endTime":305.96999999999997,"body":"the outcomes. So this particular"},{"speaker":"Unknown","startTime":306.33,"endTime":312.9,"body":"utility, decided that they were"},{"speaker":"Unknown","startTime":306.33,"endTime":312.9,"body":"going to create their own new"},{"speaker":"Unknown","startTime":312.9,"endTime":317.03999999999996,"body":"set of operator qualifications"},{"speaker":"Unknown","startTime":312.9,"endTime":317.03999999999996,"body":"in talking with some of the"},{"speaker":"Unknown","startTime":317.03999999999996,"endTime":319.97999999999996,"body":"folks that have been in the"},{"speaker":"Unknown","startTime":317.03999999999996,"endTime":319.97999999999996,"body":"industry for a long time. That"},{"speaker":"Unknown","startTime":319.97999999999996,"endTime":324.27,"body":"was basically the way that it"},{"speaker":"Unknown","startTime":319.97999999999996,"endTime":324.27,"body":"used to roll. Part of the reason"},{"speaker":"Unknown","startTime":324.27,"endTime":327.47999999999996,"body":"that this particular utility"},{"speaker":"Unknown","startTime":324.27,"endTime":327.47999999999996,"body":"decided to go in that direction"},{"speaker":"Unknown","startTime":327.96,"endTime":333.41999999999996,"body":"was that the PSE had told all"},{"speaker":"Unknown","startTime":327.96,"endTime":333.41999999999996,"body":"the utilities that they wanted"},{"speaker":"Unknown","startTime":334.56,"endTime":339.45,"body":"each utility to have more"},{"speaker":"Unknown","startTime":334.56,"endTime":339.45,"body":"control and more oversight over"},{"speaker":"Unknown","startTime":339.57,"endTime":344.01,"body":"the Oh queuing, or the"},{"speaker":"Unknown","startTime":339.57,"endTime":344.01,"body":"qualifying of the contractors"},{"speaker":"Unknown","startTime":344.01,"endTime":347.4,"body":"that worked for them. And again,"},{"speaker":"Unknown","startTime":344.01,"endTime":347.4,"body":"a little bit more of the"},{"speaker":"Unknown","startTime":347.4,"endTime":352.2,"body":"business model of how the"},{"speaker":"Unknown","startTime":347.4,"endTime":352.2,"body":"utility industry works,"},{"speaker":"Unknown","startTime":352.53,"endTime":355.28999999999996,"body":"especially on the gas side, I"},{"speaker":"Unknown","startTime":352.53,"endTime":355.28999999999996,"body":"can't speak to the electrical"},{"speaker":"Unknown","startTime":355.28999999999996,"endTime":358.71,"body":"side as much. But at least on"},{"speaker":"Unknown","startTime":355.28999999999996,"endTime":358.71,"body":"the guest side, I feel like it"},{"speaker":"Unknown","startTime":358.71,"endTime":362.37,"body":"can speak a little bit to that"},{"speaker":"Unknown","startTime":358.71,"endTime":362.37,"body":"the basic business model has"},{"speaker":"Unknown","startTime":362.37,"endTime":367.85999999999996,"body":"become that instead of your"},{"speaker":"Unknown","startTime":362.37,"endTime":367.85999999999996,"body":"local utility, hiring hundreds"},{"speaker":"Unknown","startTime":367.85999999999996,"endTime":371.58,"body":"and hundreds of employees, and"},{"speaker":"Unknown","startTime":367.85999999999996,"endTime":371.58,"body":"paying them the rate that"},{"speaker":"Unknown","startTime":371.84999999999997,"endTime":377.19,"body":"utility workers often get, what"},{"speaker":"Unknown","startTime":371.84999999999997,"endTime":377.19,"body":"has happened over the last"},{"speaker":"Unknown","startTime":377.66999999999996,"endTime":383.07,"body":"probably 30 plus years is that"},{"speaker":"Unknown","startTime":377.66999999999996,"endTime":383.07,"body":"the utility companies have hired"},{"speaker":"Unknown","startTime":383.07,"endTime":390.27,"body":"contractors to do a large"},{"speaker":"Unknown","startTime":383.07,"endTime":390.27,"body":"portion of some of the new"},{"speaker":"Unknown","startTime":390.29999999999995,"endTime":396.71999999999997,"body":"construction work and some of"},{"speaker":"Unknown","startTime":390.29999999999995,"endTime":396.71999999999997,"body":"the repair work that they don't"},{"speaker":"Unknown","startTime":396.71999999999997,"endTime":400.97999999999996,"body":"want to do internally, and"},{"speaker":"Unknown","startTime":396.71999999999997,"endTime":400.97999999999996,"body":"they've kept some of the other"},{"speaker":"Unknown","startTime":400.97999999999996,"endTime":406.83,"body":"work, they've kept very specific"},{"speaker":"Unknown","startTime":400.97999999999996,"endTime":406.83,"body":"work for their own employees. So"},{"speaker":"Unknown","startTime":406.97999999999996,"endTime":410.28,"body":"in order for that business model"},{"speaker":"Unknown","startTime":406.97999999999996,"endTime":410.28,"body":"to work, it's important that"},{"speaker":"Unknown","startTime":410.28,"endTime":414.57,"body":"those employees can get out and"},{"speaker":"Unknown","startTime":410.28,"endTime":414.57,"body":"do that work. And, and they have"},{"speaker":"Unknown","startTime":414.57,"endTime":419.15999999999997,"body":"costs that they have to keep"},{"speaker":"Unknown","startTime":414.57,"endTime":419.15999999999997,"body":"down as contractors. And in the"},{"speaker":"Unknown","startTime":419.15999999999997,"endTime":423.27,"body":"end, it benefits the consumer,"},{"speaker":"Unknown","startTime":419.15999999999997,"endTime":423.27,"body":"the consumer, because the prices"},{"speaker":"Unknown","startTime":423.27,"endTime":429.78,"body":"are lower. And also, you know,"},{"speaker":"Unknown","startTime":423.27,"endTime":429.78,"body":"the work gets done, etc. There's"},{"speaker":"Unknown","startTime":429.84,"endTime":433.02,"body":"I know, there's probably some of"},{"speaker":"Unknown","startTime":429.84,"endTime":433.02,"body":"you thinking, you know, well,"},{"speaker":"Unknown","startTime":433.02,"endTime":435.21,"body":"what happens utility workers and"},{"speaker":"Unknown","startTime":433.02,"endTime":435.21,"body":"you know, and I don't want to"},{"speaker":"Unknown","startTime":435.45,"endTime":438.24,"body":"get too far off the rails here"},{"speaker":"Unknown","startTime":435.45,"endTime":438.24,"body":"on that piece of it. But the"},{"speaker":"Unknown","startTime":438.24,"endTime":441.51,"body":"point is, is that the"},{"speaker":"Unknown","startTime":438.24,"endTime":441.51,"body":"contractors, you know, do do a"},{"speaker":"Unknown","startTime":441.51,"endTime":444.78,"body":"lot of the lion's share of some"},{"speaker":"Unknown","startTime":441.51,"endTime":444.78,"body":"of this construction and repair"},{"speaker":"Unknown","startTime":444.78,"endTime":447.53999999999996,"body":"that happens over the course of"},{"speaker":"Unknown","startTime":444.78,"endTime":447.53999999999996,"body":"the lifetime of the"},{"speaker":"Unknown","startTime":447.53999999999996,"endTime":451.91999999999996,"body":"infrastructure. So the Public"},{"speaker":"Unknown","startTime":447.53999999999996,"endTime":451.91999999999996,"body":"Service Commission tells"},{"speaker":"Unknown","startTime":451.91999999999996,"endTime":454.62,"body":"utilities, you need to have more"},{"speaker":"Unknown","startTime":451.91999999999996,"endTime":454.62,"body":"control and oversight. And there"},{"speaker":"Unknown","startTime":454.62,"endTime":456.45,"body":"are a lot of different"},{"speaker":"Unknown","startTime":454.62,"endTime":456.45,"body":"directions and a lot of"},{"speaker":"Unknown","startTime":456.45,"endTime":459.53999999999996,"body":"different ways that tech can"},{"speaker":"Unknown","startTime":456.45,"endTime":459.53999999999996,"body":"look like and I was just at a"},{"speaker":"Unknown","startTime":459.53999999999996,"endTime":464.25,"body":"meeting at Con Edison this past"},{"speaker":"Unknown","startTime":459.53999999999996,"endTime":464.25,"body":"week. And part of the discussion"},{"speaker":"Unknown","startTime":464.25,"endTime":468.27,"body":"was, you know, what does that"},{"speaker":"Unknown","startTime":464.25,"endTime":468.27,"body":"look like? throughout New York"},{"speaker":"Unknown","startTime":468.27,"endTime":472.95,"body":"State, each utility has taken a"},{"speaker":"Unknown","startTime":468.27,"endTime":472.95,"body":"different approach to that. Some"},{"speaker":"Unknown","startTime":472.95,"endTime":476.25,"body":"utilities have stuck with the"},{"speaker":"Unknown","startTime":472.95,"endTime":476.25,"body":"Northeast Gas Association, which"},{"speaker":"Unknown","startTime":476.25,"endTime":479.37,"body":"is a third party accrediting"},{"speaker":"Unknown","startTime":476.25,"endTime":479.37,"body":"organization that has worked"},{"speaker":"Unknown","startTime":479.37,"endTime":485.07,"body":"with the PSC. Some have done a"},{"speaker":"Unknown","startTime":479.37,"endTime":485.07,"body":"mix where they have both the"},{"speaker":"Unknown","startTime":485.07,"endTime":493.04999999999995,"body":"written accuse are done by the"},{"speaker":"Unknown","startTime":485.07,"endTime":493.04999999999995,"body":"NGA. And then the hands on the"},{"speaker":"Unknown","startTime":493.04999999999995,"endTime":499.02,"body":"hands on demonstrations are done"},{"speaker":"Unknown","startTime":493.04999999999995,"endTime":499.02,"body":"per the utility. And then some"},{"speaker":"Unknown","startTime":499.08,"endTime":504.03,"body":"and it's this is going getting"},{"speaker":"Unknown","startTime":499.08,"endTime":504.03,"body":"to the point of today's show."},{"speaker":"Unknown","startTime":504.93,"endTime":509.09999999999997,"body":"Some have gone in the direction"},{"speaker":"Unknown","startTime":504.93,"endTime":509.09999999999997,"body":"of saying we're going to start"},{"speaker":"Unknown","startTime":509.09999999999997,"endTime":511.71,"body":"from scratch. And we're going to"},{"speaker":"Unknown","startTime":509.09999999999997,"endTime":511.71,"body":"build the entire system"},{"speaker":"Unknown","startTime":511.71,"endTime":515.61,"body":"internally. So if you work for"},{"speaker":"Unknown","startTime":511.71,"endTime":515.61,"body":"us, you have our own queues, and"},{"speaker":"Unknown","startTime":515.61,"endTime":519.87,"body":"only our oak only our own"},{"speaker":"Unknown","startTime":515.61,"endTime":519.87,"body":"queues, which again, brings me"},{"speaker":"Unknown","startTime":519.87,"endTime":524.01,"body":"back to the power of curriculum."},{"speaker":"Unknown","startTime":519.87,"endTime":524.01,"body":"So this particular utility,"},{"speaker":"Unknown","startTime":525.48,"endTime":531.84,"body":"announced in January of last"},{"speaker":"Unknown","startTime":525.48,"endTime":531.84,"body":"year, that starting April one of"},{"speaker":"Unknown","startTime":531.84,"endTime":537.21,"body":"last year, that everyone from"},{"speaker":"Unknown","startTime":531.84,"endTime":537.21,"body":"that point forward would need to"},{"speaker":"Unknown","startTime":537.39,"endTime":543.6,"body":"use their company's utilities in"},{"speaker":"Unknown","startTime":537.39,"endTime":543.6,"body":"order excuse me, accuse in order"},{"speaker":"Unknown","startTime":543.6,"endTime":546.6,"body":"to work as a contractor for that"},{"speaker":"Unknown","startTime":543.6,"endTime":546.6,"body":"utility."},{"speaker":"Unknown","startTime":547.86,"endTime":553.35,"body":"So what they did allow is they"},{"speaker":"Unknown","startTime":547.86,"endTime":553.35,"body":"said look, you can grandfather"},{"speaker":"Unknown","startTime":553.35,"endTime":557.67,"body":"yourself under the old system,"},{"speaker":"Unknown","startTime":553.35,"endTime":557.67,"body":"which we dutifully did. And that"},{"speaker":"Unknown","startTime":557.67,"endTime":562.8,"body":"took up probably the first two"},{"speaker":"Unknown","startTime":557.67,"endTime":562.8,"body":"or three months of last year."},{"speaker":"Unknown","startTime":563.43,"endTime":566.31,"body":"Getting our our gentlemen"},{"speaker":"Unknown","startTime":563.43,"endTime":566.31,"body":"qualified gentlemen and ladies"},{"speaker":"Unknown","startTime":566.31,"endTime":569.43,"body":"qualified to continue to do that"},{"speaker":"Unknown","startTime":566.31,"endTime":569.43,"body":"work for this particular"},{"speaker":"Unknown","startTime":569.43,"endTime":575.22,"body":"utility. And then the rollout"},{"speaker":"Unknown","startTime":569.43,"endTime":575.22,"body":"began of the new IQs and it"},{"speaker":"Unknown","startTime":575.22,"endTime":582.06,"body":"became apparent very quickly"},{"speaker":"Unknown","startTime":575.22,"endTime":582.06,"body":"that there was a disconnect in"},{"speaker":"Unknown","startTime":582.06,"endTime":591.0,"body":"quality and substance of the"},{"speaker":"Unknown","startTime":582.06,"endTime":591.0,"body":"materials. Now, what I tell"},{"speaker":"Unknown","startTime":591.0,"endTime":595.68,"body":"people all the time, you know,"},{"speaker":"Unknown","startTime":591.0,"endTime":595.68,"body":"I've learned I've learned a lot"},{"speaker":"Unknown","startTime":595.71,"endTime":599.22,"body":"about you know, the utility"},{"speaker":"Unknown","startTime":595.71,"endTime":599.22,"body":"business on the gas side of it,"},{"speaker":"Unknown","startTime":599.22,"endTime":603.03,"body":"especially in the last three"},{"speaker":"Unknown","startTime":599.22,"endTime":603.03,"body":"years but I am an expert by no"},{"speaker":"Unknown","startTime":603.03,"endTime":607.05,"body":"means I'm learning something new"},{"speaker":"Unknown","startTime":603.03,"endTime":607.05,"body":"every day. In fact, at this"},{"speaker":"Unknown","startTime":607.05,"endTime":612.72,"body":"meeting at Con Edison learn some"},{"speaker":"Unknown","startTime":607.05,"endTime":612.72,"body":"other things, especially in the"},{"speaker":"Unknown","startTime":612.84,"endTime":616.35,"body":"in the realm of the the more"},{"speaker":"Unknown","startTime":612.84,"endTime":616.35,"body":"urban settings like New York"},{"speaker":"Unknown","startTime":616.35,"endTime":618.4499999999999,"body":"City because that's where the"},{"speaker":"Unknown","startTime":616.35,"endTime":618.4499999999999,"body":"meeting was was down in Queens,"},{"speaker":"Unknown","startTime":618.4499999999999,"endTime":625.86,"body":"but Um, my point with this is"},{"speaker":"Unknown","startTime":618.4499999999999,"endTime":625.86,"body":"that there are smees subject"},{"speaker":"Unknown","startTime":625.86,"endTime":632.25,"body":"matter experts that we as"},{"speaker":"Unknown","startTime":625.86,"endTime":632.25,"body":"trainers lean on to help train"},{"speaker":"Unknown","startTime":632.28,"endTime":636.12,"body":"new individuals. I'm very"},{"speaker":"Unknown","startTime":632.28,"endTime":636.12,"body":"comfortable with prepping people"},{"speaker":"Unknown","startTime":636.12,"endTime":641.04,"body":"for tests and delivering kind of"},{"speaker":"Unknown","startTime":636.12,"endTime":641.04,"body":"a written curriculum or, you"},{"speaker":"Unknown","startTime":641.04,"endTime":645.42,"body":"know, a test based curriculum."},{"speaker":"Unknown","startTime":641.04,"endTime":645.42,"body":"I'm a little shaky, or in the"},{"speaker":"Unknown","startTime":645.42,"endTime":650.67,"body":"ins and outs of how you actually"},{"speaker":"Unknown","startTime":645.42,"endTime":650.67,"body":"put pipe together, for instance,"},{"speaker":"Unknown","startTime":650.67,"endTime":652.92,"body":"Are there parts of it that I'm"},{"speaker":"Unknown","startTime":650.67,"endTime":652.92,"body":"very comfortable with other"},{"speaker":"Unknown","startTime":652.92,"endTime":657.21,"body":"parts that I always defer to our"},{"speaker":"Unknown","startTime":652.92,"endTime":657.21,"body":"SMEs that have a lot more"},{"speaker":"Unknown","startTime":657.21,"endTime":663.51,"body":"experience with it. So it became"},{"speaker":"Unknown","startTime":657.21,"endTime":663.51,"body":"clear to both myself and"},{"speaker":"Unknown","startTime":663.51,"endTime":666.96,"body":"especially my SMEs, that some of"},{"speaker":"Unknown","startTime":663.51,"endTime":666.96,"body":"the material in this curriculum"},{"speaker":"Unknown","startTime":667.26,"endTime":673.3199999999999,"body":"did not cover what really needed"},{"speaker":"Unknown","startTime":667.26,"endTime":673.3199999999999,"body":"to be taught, when it came to"},{"speaker":"Unknown","startTime":673.89,"endTime":679.62,"body":"putting pipe together, etc. And"},{"speaker":"Unknown","startTime":673.89,"endTime":679.62,"body":"what also was clear is that"},{"speaker":"Unknown","startTime":679.65,"endTime":684.3,"body":"there wasn't, there was an awful"},{"speaker":"Unknown","startTime":679.65,"endTime":684.3,"body":"lot of secrecy for lack of a"},{"speaker":"Unknown","startTime":684.3,"endTime":689.49,"body":"better term. And I don't think"},{"speaker":"Unknown","startTime":684.3,"endTime":689.49,"body":"it was intentionally meant to be"},{"speaker":"Unknown","startTime":689.49,"endTime":696.15,"body":"secretive. But the frustration"},{"speaker":"Unknown","startTime":689.49,"endTime":696.15,"body":"became is that the way that the"},{"speaker":"Unknown","startTime":696.21,"endTime":703.3199999999999,"body":"OQ process works now is that we,"},{"speaker":"Unknown","startTime":696.21,"endTime":703.3199999999999,"body":"it's, it strikes me is kind of"},{"speaker":"Unknown","startTime":703.3199999999999,"endTime":708.09,"body":"interesting, because it goes"},{"speaker":"Unknown","startTime":703.3199999999999,"endTime":708.09,"body":"against anything that any of us"},{"speaker":"Unknown","startTime":708.09,"endTime":711.93,"body":"that have worked in education"},{"speaker":"Unknown","startTime":708.09,"endTime":711.93,"body":"for a long time have, we would"},{"speaker":"Unknown","startTime":711.93,"endTime":716.16,"body":"never, in fact, if if I had"},{"speaker":"Unknown","startTime":711.93,"endTime":716.16,"body":"teachers that rolled like this,"},{"speaker":"Unknown","startTime":716.22,"endTime":720.03,"body":"we would have had a problem. But"},{"speaker":"Unknown","startTime":716.22,"endTime":720.03,"body":"basically, this was this is the"},{"speaker":"Unknown","startTime":720.03,"endTime":725.73,"body":"deal. On this OQ process. Now,"},{"speaker":"Unknown","startTime":720.03,"endTime":725.73,"body":"there are these questions are"},{"speaker":"Unknown","startTime":725.73,"endTime":729.36,"body":"called critical AOCs. And"},{"speaker":"Unknown","startTime":725.73,"endTime":729.36,"body":"they're about the things that"},{"speaker":"Unknown","startTime":729.36,"endTime":735.39,"body":"can go wrong in putting pipe"},{"speaker":"Unknown","startTime":729.36,"endTime":735.39,"body":"together about the status of the"},{"speaker":"Unknown","startTime":735.39,"endTime":742.77,"body":"infrastructure, or a variety of"},{"speaker":"Unknown","startTime":735.39,"endTime":742.77,"body":"different circumstances. If you"},{"speaker":"Unknown","startTime":742.77,"endTime":749.13,"body":"miss a single question, you"},{"speaker":"Unknown","startTime":742.77,"endTime":749.13,"body":"fail, you can have a 95% going"},{"speaker":"Unknown","startTime":749.13,"endTime":752.04,"body":"into that task. But if you miss"},{"speaker":"Unknown","startTime":749.13,"endTime":752.04,"body":"one of those questions, you're"},{"speaker":"Unknown","startTime":752.04,"endTime":756.03,"body":"done. I think it misses the"},{"speaker":"Unknown","startTime":752.04,"endTime":756.03,"body":"forest for the trees. And a lot"},{"speaker":"Unknown","startTime":756.03,"endTime":759.93,"body":"of ways it clearly misses the"},{"speaker":"Unknown","startTime":756.03,"endTime":759.93,"body":"fact that there is a tremendous"},{"speaker":"Unknown","startTime":759.93,"endTime":762.36,"body":"amount of information and none"},{"speaker":"Unknown","startTime":759.93,"endTime":762.36,"body":"of this information is in a"},{"speaker":"Unknown","startTime":762.36,"endTime":767.28,"body":"vacuum. And to just say to"},{"speaker":"Unknown","startTime":762.36,"endTime":767.28,"body":"someone, especially someone that"},{"speaker":"Unknown","startTime":767.28,"endTime":769.47,"body":"is just getting into the"},{"speaker":"Unknown","startTime":767.28,"endTime":769.47,"body":"business, if you miss one of"},{"speaker":"Unknown","startTime":769.47,"endTime":774.36,"body":"these questions, you're done."},{"speaker":"Unknown","startTime":769.47,"endTime":774.36,"body":"This is important work. And"},{"speaker":"Unknown","startTime":774.36,"endTime":779.13,"body":"safety is very important. Of"},{"speaker":"Unknown","startTime":774.36,"endTime":779.13,"body":"course it is. I don't believe"},{"speaker":"Unknown","startTime":779.13,"endTime":783.75,"body":"this is the way to get there."},{"speaker":"Unknown","startTime":779.13,"endTime":783.75,"body":"But the PSH o or the PSE, excuse"},{"speaker":"Unknown","startTime":783.75,"endTime":788.73,"body":"me chose this route. So in"},{"speaker":"Unknown","startTime":783.75,"endTime":788.73,"body":"fairness to this utility that I"},{"speaker":"Unknown","startTime":788.73,"endTime":792.4499999999999,"body":"have given a hard time to for"},{"speaker":"Unknown","startTime":788.73,"endTime":792.4499999999999,"body":"the last year now. Well, you're"},{"speaker":"Unknown","startTime":792.4499999999999,"endTime":796.23,"body":"in change. In fairness, they're"},{"speaker":"Unknown","startTime":792.4499999999999,"endTime":796.23,"body":"they're put a little bit into a"},{"speaker":"Unknown","startTime":796.23,"endTime":800.97,"body":"box as well. But when you"},{"speaker":"Unknown","startTime":796.23,"endTime":800.97,"body":"develop a curriculum, and those"},{"speaker":"Unknown","startTime":800.97,"endTime":803.16,"body":"of you that have developed"},{"speaker":"Unknown","startTime":800.97,"endTime":803.16,"body":"curriculum that are listening to"},{"speaker":"Unknown","startTime":803.16,"endTime":806.55,"body":"this, no, you know, it's a"},{"speaker":"Unknown","startTime":803.16,"endTime":806.55,"body":"collaborative effort. And that"},{"speaker":"Unknown","startTime":806.55,"endTime":811.92,"body":"was the one thing that we"},{"speaker":"Unknown","startTime":806.55,"endTime":811.92,"body":"noticed, wasn't happening. And"},{"speaker":"Unknown","startTime":811.92,"endTime":815.55,"body":"when we tried to reach out and"},{"speaker":"Unknown","startTime":811.92,"endTime":815.55,"body":"tried to give suggestions were"},{"speaker":"Unknown","startTime":815.55,"endTime":818.88,"body":"shot down. In fact, I think it"},{"speaker":"Unknown","startTime":815.55,"endTime":818.88,"body":"even hurt us as a company for a"},{"speaker":"Unknown","startTime":818.88,"endTime":823.05,"body":"while, because we were reaching"},{"speaker":"Unknown","startTime":818.88,"endTime":823.05,"body":"out and saying, Hey, this is not"},{"speaker":"Unknown","startTime":823.05,"endTime":826.62,"body":"lining up, we have guys failing"},{"speaker":"Unknown","startTime":823.05,"endTime":826.62,"body":"this. And by the way, to put"},{"speaker":"Unknown","startTime":826.62,"endTime":829.56,"body":"this in perspective, and this is"},{"speaker":"Unknown","startTime":826.62,"endTime":829.56,"body":"this is why I get passionate"},{"speaker":"Unknown","startTime":829.56,"endTime":833.88,"body":"about this. If someone,"},{"speaker":"Unknown","startTime":829.56,"endTime":833.88,"body":"especially someone new to the"},{"speaker":"Unknown","startTime":833.88,"endTime":838.77,"body":"industry, if they can't pass"},{"speaker":"Unknown","startTime":833.88,"endTime":838.77,"body":"one, these two tests to get you"},{"speaker":"Unknown","startTime":838.77,"endTime":841.77,"body":"into the industry, if you can't"},{"speaker":"Unknown","startTime":838.77,"endTime":841.77,"body":"pass that you potentially aren't"},{"speaker":"Unknown","startTime":841.77,"endTime":847.23,"body":"working anymore. Let me say"},{"speaker":"Unknown","startTime":841.77,"endTime":847.23,"body":"that, again. Two tests, you"},{"speaker":"Unknown","startTime":847.23,"endTime":851.16,"body":"can't pass them, you may be out"},{"speaker":"Unknown","startTime":847.23,"endTime":851.16,"body":"of a job. For experienced"},{"speaker":"Unknown","startTime":851.16,"endTime":854.1,"body":"individuals, I think it's"},{"speaker":"Unknown","startTime":851.16,"endTime":854.1,"body":"important to remember as well,"},{"speaker":"Unknown","startTime":854.1,"endTime":856.71,"body":"for those that have a lot of"},{"speaker":"Unknown","startTime":854.1,"endTime":856.71,"body":"experience in the industry."},{"speaker":"Unknown","startTime":858.5699999999999,"endTime":864.51,"body":"That, you know, it's not a"},{"speaker":"Unknown","startTime":858.5699999999999,"endTime":864.51,"body":"guarantee. These are folks that"},{"speaker":"Unknown","startTime":864.81,"endTime":869.61,"body":"I recognize from my years in"},{"speaker":"Unknown","startTime":864.81,"endTime":869.61,"body":"education. You know, these are"},{"speaker":"Unknown","startTime":869.61,"endTime":876.27,"body":"not strong test takers. These"},{"speaker":"Unknown","startTime":869.61,"endTime":876.27,"body":"guys are nervous. These are big,"},{"speaker":"Unknown","startTime":876.3299999999999,"endTime":882.12,"body":"strong, burly guys that would"},{"speaker":"Unknown","startTime":876.3299999999999,"endTime":882.12,"body":"not think twice about rustling a"},{"speaker":"Unknown","startTime":882.12,"endTime":887.52,"body":"bear or anything else. That"},{"speaker":"Unknown","startTime":882.12,"endTime":887.52,"body":"would terrify anyone, you know,"},{"speaker":"Unknown","startTime":887.55,"endTime":891.48,"body":"most of us, but the thought of"},{"speaker":"Unknown","startTime":887.55,"endTime":891.48,"body":"sitting there and taking a test"},{"speaker":"Unknown","startTime":891.51,"endTime":893.79,"body":"and having so much on the line."},{"speaker":"Unknown","startTime":891.51,"endTime":893.79,"body":"And when we talk about high"},{"speaker":"Unknown","startTime":893.79,"endTime":896.79,"body":"pressure tests, this is kind of"},{"speaker":"Unknown","startTime":893.79,"endTime":896.79,"body":"that ultimate high pressure"},{"speaker":"Unknown","startTime":896.79,"endTime":903.36,"body":"test. And not being able to"},{"speaker":"Unknown","startTime":896.79,"endTime":903.36,"body":"collaborate on that really led"},{"speaker":"Unknown","startTime":903.36,"endTime":909.54,"body":"to some, some very long and hard"},{"speaker":"Unknown","startTime":903.36,"endTime":909.54,"body":"and some very poor outcomes. So"},{"speaker":"Unknown","startTime":909.54,"endTime":911.85,"body":"one of the things when we talk"},{"speaker":"Unknown","startTime":909.54,"endTime":911.85,"body":"about the power of curriculum,"},{"speaker":"Unknown","startTime":912.3299999999999,"endTime":916.56,"body":"one of the pieces to this, I"},{"speaker":"Unknown","startTime":912.3299999999999,"endTime":916.56,"body":"think is collaboration and"},{"speaker":"Unknown","startTime":916.62,"endTime":922.02,"body":"working with a variety of folks"},{"speaker":"Unknown","startTime":916.62,"endTime":922.02,"body":"when develop that, to try to put"},{"speaker":"Unknown","startTime":922.02,"endTime":927.54,"body":"the best product out there."},{"speaker":"Unknown","startTime":922.02,"endTime":927.54,"body":"That's the first thing. I think"},{"speaker":"Unknown","startTime":927.54,"endTime":931.8,"body":"the other piece to this when we"},{"speaker":"Unknown","startTime":927.54,"endTime":931.8,"body":"talk about developing good"},{"speaker":"Unknown","startTime":931.8,"endTime":940.59,"body":"curriculum is also incorporating"},{"speaker":"Unknown","startTime":931.8,"endTime":940.59,"body":"a variety. Again, we call them"},{"speaker":"Unknown","startTime":940.59,"endTime":944.97,"body":"SMEs, but people that have been"},{"speaker":"Unknown","startTime":940.59,"endTime":944.97,"body":"familiar with the subject know"},{"speaker":"Unknown","startTime":944.97,"endTime":950.25,"body":"the ins and outs of it. And I've"},{"speaker":"Unknown","startTime":944.97,"endTime":950.25,"body":"been told that they there was"},{"speaker":"Unknown","startTime":950.25,"endTime":953.76,"body":"some consultation on that. But"},{"speaker":"Unknown","startTime":950.25,"endTime":953.76,"body":"it was clear in many cases that"},{"speaker":"Unknown","startTime":953.76,"endTime":958.0799999999999,"body":"someone there wrote this, and"},{"speaker":"Unknown","startTime":953.76,"endTime":958.0799999999999,"body":"wrote the materials for this"},{"speaker":"Unknown","startTime":958.4399999999999,"endTime":964.5,"body":"clearly did not have the best"},{"speaker":"Unknown","startTime":958.4399999999999,"endTime":964.5,"body":"understanding of what the work"},{"speaker":"Unknown","startTime":964.5,"endTime":967.5,"body":"look like. And this was one of"},{"speaker":"Unknown","startTime":964.5,"endTime":967.5,"body":"the arguments that we made with"},{"speaker":"Unknown","startTime":967.5,"endTime":974.76,"body":"the utility at the time is, we"},{"speaker":"Unknown","startTime":967.5,"endTime":974.76,"body":"said we had, you know, 40 year"},{"speaker":"Unknown","startTime":974.76,"endTime":979.4399999999999,"body":"veterans, one of our smees, he"},{"speaker":"Unknown","startTime":974.76,"endTime":979.4399999999999,"body":"was a 40 plus year veteran, take"},{"speaker":"Unknown","startTime":980.16,"endTime":983.6999999999999,"body":"some of their materials and"},{"speaker":"Unknown","startTime":980.16,"endTime":983.6999999999999,"body":"failed the first time out. Now,"},{"speaker":"Unknown","startTime":984.63,"endTime":987.9,"body":"you, you know, you could break"},{"speaker":"Unknown","startTime":984.63,"endTime":987.9,"body":"some of this off sometimes to a"},{"speaker":"Unknown","startTime":987.9,"endTime":992.31,"body":"bad day, or this or that. But to"},{"speaker":"Unknown","startTime":987.9,"endTime":992.31,"body":"me, that's telling that someone"},{"speaker":"Unknown","startTime":992.31,"endTime":995.88,"body":"that has been in the industry"},{"speaker":"Unknown","startTime":992.31,"endTime":995.88,"body":"for 40 years, that has"},{"speaker":"Unknown","startTime":995.91,"endTime":1000.59,"body":"experience teaching this"},{"speaker":"Unknown","startTime":995.91,"endTime":1000.59,"body":"curriculum as well, getting"},{"speaker":"Unknown","startTime":1001.04,"endTime":1006.86,"body":"others prepared for this"},{"speaker":"Unknown","startTime":1001.04,"endTime":1006.86,"body":"curriculum, and they fail. That"},{"speaker":"Unknown","startTime":1006.86,"endTime":1010.64,"body":"tells me there's something wrong"},{"speaker":"Unknown","startTime":1006.86,"endTime":1010.64,"body":"with the either the presentation"},{"speaker":"Unknown","startTime":1010.67,"endTime":1017.36,"body":"of the material, or what's in"},{"speaker":"Unknown","startTime":1010.67,"endTime":1017.36,"body":"the material, or the test"},{"speaker":"Unknown","startTime":1017.36,"endTime":1021.9499999999999,"body":"questions, etc, themselves. So"},{"speaker":"Unknown","startTime":1017.36,"endTime":1021.9499999999999,"body":"there were really two kinds of"},{"speaker":"Unknown","startTime":1022.16,"endTime":1025.7,"body":"issues that were going on. One"},{"speaker":"Unknown","startTime":1022.16,"endTime":1025.7,"body":"was that the materials were"},{"speaker":"Unknown","startTime":1025.7,"endTime":1030.95,"body":"lacking and being able to really"},{"speaker":"Unknown","startTime":1025.7,"endTime":1030.95,"body":"set someone up for success."},{"speaker":"Unknown","startTime":1032.03,"endTime":1036.38,"body":"There were review sheets, and I"},{"speaker":"Unknown","startTime":1032.03,"endTime":1036.38,"body":"can't tell you the number of"},{"speaker":"Unknown","startTime":1036.38,"endTime":1038.45,"body":"meetings, I sat in where someone"},{"speaker":"Unknown","startTime":1036.38,"endTime":1038.45,"body":"said, well, let's write in the"},{"speaker":"Unknown","startTime":1038.45,"endTime":1042.65,"body":"review sheet. Well, it might be"},{"speaker":"Unknown","startTime":1038.45,"endTime":1042.65,"body":"and it might be very clear to"},{"speaker":"Unknown","startTime":1042.65,"endTime":1047.54,"body":"the person that wrote those"},{"speaker":"Unknown","startTime":1042.65,"endTime":1047.54,"body":"review sheets. But the language"},{"speaker":"Unknown","startTime":1047.57,"endTime":1050.57,"body":"and the connections between that"},{"speaker":"Unknown","startTime":1047.57,"endTime":1050.57,"body":"review sheet and what was on the"},{"speaker":"Unknown","startTime":1050.57,"endTime":1056.21,"body":"test were very different. And"},{"speaker":"Unknown","startTime":1050.57,"endTime":1056.21,"body":"that clarity, I think that's"},{"speaker":"Unknown","startTime":1056.21,"endTime":1061.28,"body":"also a very important piece to"},{"speaker":"Unknown","startTime":1056.21,"endTime":1061.28,"body":"that simple clarity, keeping it"},{"speaker":"Unknown","startTime":1061.28,"endTime":1065.78,"body":"simple in terms of a good"},{"speaker":"Unknown","startTime":1061.28,"endTime":1065.78,"body":"curriculum, you know, and those"},{"speaker":"Unknown","startTime":1065.78,"endTime":1069.23,"body":"of I remember some of the"},{"speaker":"Unknown","startTime":1065.78,"endTime":1069.23,"body":"curricula that came out,"},{"speaker":"Unknown","startTime":1069.68,"endTime":1076.34,"body":"especially from the state, there"},{"speaker":"Unknown","startTime":1069.68,"endTime":1076.34,"body":"was so much that was in a"},{"speaker":"Unknown","startTime":1076.34,"endTime":1081.53,"body":"particular period of history,"},{"speaker":"Unknown","startTime":1076.34,"endTime":1081.53,"body":"for instance, saying that all of"},{"speaker":"Unknown","startTime":1081.53,"endTime":1086.42,"body":"that was fair game. I always"},{"speaker":"Unknown","startTime":1081.53,"endTime":1086.42,"body":"thought was wrongheaded. You"},{"speaker":"Unknown","startTime":1086.42,"endTime":1089.78,"body":"know, this was something that I"},{"speaker":"Unknown","startTime":1086.42,"endTime":1089.78,"body":"think is still a case in"},{"speaker":"Unknown","startTime":1089.78,"endTime":1094.55,"body":"education. And that is it's a"},{"speaker":"Unknown","startTime":1089.78,"endTime":1094.55,"body":"mile wide, but an inch deep. I"},{"speaker":"Unknown","startTime":1094.55,"endTime":1098.48,"body":"think sometimes keeping it"},{"speaker":"Unknown","startTime":1094.55,"endTime":1098.48,"body":"simple, going into some depth,"},{"speaker":"Unknown","startTime":1098.57,"endTime":1102.11,"body":"you'd be better served. And and"},{"speaker":"Unknown","startTime":1098.57,"endTime":1102.11,"body":"I think that happened a little"},{"speaker":"Unknown","startTime":1102.11,"endTime":1108.41,"body":"bit here is that in the rush to"},{"speaker":"Unknown","startTime":1102.11,"endTime":1108.41,"body":"comply with the PSC, and to be"},{"speaker":"Unknown","startTime":1108.47,"endTime":1112.52,"body":"their own unique entity, this"},{"speaker":"Unknown","startTime":1108.47,"endTime":1112.52,"body":"particular utility created a"},{"speaker":"Unknown","startTime":1112.52,"endTime":1119.93,"body":"situation where they had, you"},{"speaker":"Unknown","startTime":1112.52,"endTime":1119.93,"body":"know, some depth in some"},{"speaker":"Unknown","startTime":1120.17,"endTime":1124.94,"body":"categories, scant depth in areas"},{"speaker":"Unknown","startTime":1120.17,"endTime":1124.94,"body":"where it was really critical in"},{"speaker":"Unknown","startTime":1124.94,"endTime":1127.31,"body":"terms of understanding,"},{"speaker":"Unknown","startTime":1124.94,"endTime":1127.31,"body":"especially for someone that was"},{"speaker":"Unknown","startTime":1127.31,"endTime":1133.1299999999999,"body":"brand new to the business. And"},{"speaker":"Unknown","startTime":1127.31,"endTime":1133.1299999999999,"body":"then on top of that errors, and"},{"speaker":"Unknown","startTime":1133.1299999999999,"endTime":1136.91,"body":"again, this is a simple thing."},{"speaker":"Unknown","startTime":1133.1299999999999,"endTime":1136.91,"body":"But I think when we talk about"},{"speaker":"Unknown","startTime":1136.94,"endTime":1140.81,"body":"the development of curriculum, I"},{"speaker":"Unknown","startTime":1136.94,"endTime":1140.81,"body":"chuckle as I say it even"},{"speaker":"Unknown","startTime":1141.53,"endTime":1142.31,"body":"proofreading"},{"speaker":"Unknown","startTime":1143.72,"endTime":1147.29,"body":"I can't tell you the number of"},{"speaker":"Unknown","startTime":1143.72,"endTime":1147.29,"body":"times that we would use the"},{"speaker":"Unknown","startTime":1147.29,"endTime":1150.26,"body":"materials from this particular"},{"speaker":"Unknown","startTime":1147.29,"endTime":1150.26,"body":"utility because they told us we"},{"speaker":"Unknown","startTime":1150.26,"endTime":1156.05,"body":"had to. And there would be"},{"speaker":"Unknown","startTime":1150.26,"endTime":1156.05,"body":"mistake after mistake, whether"},{"speaker":"Unknown","startTime":1156.05,"endTime":1163.8799999999999,"body":"it was mistakes in the process"},{"speaker":"Unknown","startTime":1156.05,"endTime":1163.8799999999999,"body":"of a particular installation,"},{"speaker":"Unknown","startTime":1163.8799999999999,"endTime":1169.46,"body":"for instance, or just simple"},{"speaker":"Unknown","startTime":1163.8799999999999,"endTime":1169.46,"body":"typos and grammatical errors"},{"speaker":"Unknown","startTime":1169.46,"endTime":1173.18,"body":"that caused confusion in terms"},{"speaker":"Unknown","startTime":1169.46,"endTime":1173.18,"body":"of being able to present that I"},{"speaker":"Unknown","startTime":1173.18,"endTime":1177.56,"body":"mean, their statements, I mean,"},{"speaker":"Unknown","startTime":1173.18,"endTime":1177.56,"body":"these and again, these are going"},{"speaker":"Unknown","startTime":1177.56,"endTime":1183.02,"body":"out 1000s of people are seeing"},{"speaker":"Unknown","startTime":1177.56,"endTime":1183.02,"body":"these materials, it was clear,"},{"speaker":"Unknown","startTime":1183.02,"endTime":1189.02,"body":"they weren't proof read. And it"},{"speaker":"Unknown","startTime":1183.02,"endTime":1189.02,"body":"really took away a lot from the"},{"speaker":"Unknown","startTime":1189.02,"endTime":1192.8,"body":"delivery of those materials, you"},{"speaker":"Unknown","startTime":1189.02,"endTime":1192.8,"body":"know, so it takes a high stakes"},{"speaker":"Unknown","startTime":1192.8,"endTime":1196.46,"body":"situation. And now you can't"},{"speaker":"Unknown","startTime":1192.8,"endTime":1196.46,"body":"count on the materials that are"},{"speaker":"Unknown","startTime":1196.46,"endTime":1199.7,"body":"associated with it. And you"},{"speaker":"Unknown","startTime":1196.46,"endTime":1199.7,"body":"haven't been collaborated with"},{"speaker":"Unknown","startTime":1199.8799999999999,"endTime":1203.12,"body":"an order and the development to"},{"speaker":"Unknown","startTime":1199.8799999999999,"endTime":1203.12,"body":"know exactly what they're trying"},{"speaker":"Unknown","startTime":1203.12,"endTime":1206.81,"body":"to get out. And it leads to the"},{"speaker":"Unknown","startTime":1203.12,"endTime":1206.81,"body":"outcomes that we were having."},{"speaker":"Unknown","startTime":1207.26,"endTime":1212.45,"body":"Now, I will say in the past few"},{"speaker":"Unknown","startTime":1207.26,"endTime":1212.45,"body":"months that this utility has"},{"speaker":"Unknown","startTime":1212.45,"endTime":1217.01,"body":"started to come around and"},{"speaker":"Unknown","startTime":1212.45,"endTime":1217.01,"body":"started to collaborate more and"},{"speaker":"Unknown","startTime":1217.01,"endTime":1223.76,"body":"has listened to the both impact"},{"speaker":"Unknown","startTime":1217.01,"endTime":1223.76,"body":"and wanting to elicit input on"},{"speaker":"Unknown","startTime":1223.76,"endTime":1228.26,"body":"these materials, especially as"},{"speaker":"Unknown","startTime":1223.76,"endTime":1228.26,"body":"they saw, you know, our training"},{"speaker":"Unknown","startTime":1228.5,"endTime":1235.04,"body":"program was solid for years"},{"speaker":"Unknown","startTime":1228.5,"endTime":1235.04,"body":"going into this change, and it's"},{"speaker":"Unknown","startTime":1235.04,"endTime":1238.1299999999999,"body":"still a strong training program."},{"speaker":"Unknown","startTime":1235.04,"endTime":1238.1299999999999,"body":"And I would say probably one of"},{"speaker":"Unknown","startTime":1238.1299999999999,"endTime":1242.99,"body":"the stronger ones in the state."},{"speaker":"Unknown","startTime":1238.1299999999999,"endTime":1242.99,"body":"And they recognize that. So"},{"speaker":"Unknown","startTime":1242.99,"endTime":1246.65,"body":"it's, it's nice to, I wouldn't"},{"speaker":"Unknown","startTime":1242.99,"endTime":1246.65,"body":"say that we're an equal partner"},{"speaker":"Unknown","startTime":1246.65,"endTime":1251.12,"body":"by any stretch, but that we at"},{"speaker":"Unknown","startTime":1246.65,"endTime":1251.12,"body":"least are listened to in some"},{"speaker":"Unknown","startTime":1251.12,"endTime":1255.3799999999999,"body":"quarters. Again, I think when it"},{"speaker":"Unknown","startTime":1251.12,"endTime":1255.3799999999999,"body":"comes to that curriculum"},{"speaker":"Unknown","startTime":1255.3799999999999,"endTime":1258.74,"body":"development and the power of a"},{"speaker":"Unknown","startTime":1255.3799999999999,"endTime":1258.74,"body":"strong curriculum, that"},{"speaker":"Unknown","startTime":1258.74,"endTime":1262.79,"body":"development has to come from"},{"speaker":"Unknown","startTime":1258.74,"endTime":1262.79,"body":"collaboration, it has to have"},{"speaker":"Unknown","startTime":1263.09,"endTime":1271.1,"body":"strong subject matter experts."},{"speaker":"Unknown","startTime":1263.09,"endTime":1271.1,"body":"Not just people that know the"},{"speaker":"Unknown","startTime":1271.46,"endTime":1274.79,"body":"content broadly. But"},{"speaker":"Unknown","startTime":1271.46,"endTime":1274.79,"body":"specifically, that can tell you"},{"speaker":"Unknown","startTime":1275.09,"endTime":1280.67,"body":"this can stay this can go and"},{"speaker":"Unknown","startTime":1275.09,"endTime":1280.67,"body":"then proofread and communicate"},{"speaker":"Unknown","startTime":1280.67,"endTime":1284.57,"body":"it clearly. When you have those"},{"speaker":"Unknown","startTime":1280.67,"endTime":1284.57,"body":"basic elements in the"},{"speaker":"Unknown","startTime":1284.57,"endTime":1288.11,"body":"development of your curriculum."},{"speaker":"Unknown","startTime":1284.57,"endTime":1288.11,"body":"And there's a lot of you know,"},{"speaker":"Unknown","startTime":1288.26,"endTime":1291.83,"body":"there's we could do a whole"},{"speaker":"Unknown","startTime":1288.26,"endTime":1291.83,"body":"season just on writing"},{"speaker":"Unknown","startTime":1291.83,"endTime":1295.55,"body":"curriculum. But when you start"},{"speaker":"Unknown","startTime":1291.83,"endTime":1295.55,"body":"with these basics, I think"},{"speaker":"Unknown","startTime":1295.55,"endTime":1299.78,"body":"you're going to put yourself in"},{"speaker":"Unknown","startTime":1295.55,"endTime":1299.78,"body":"a much stronger position for"},{"speaker":"Unknown","startTime":1299.78,"endTime":1304.16,"body":"solid outcomes. All right, well,"},{"speaker":"Unknown","startTime":1299.78,"endTime":1304.16,"body":"that will wrap us up for this"},{"speaker":"Unknown","startTime":1304.16,"endTime":1308.99,"body":"episode of education matters."},{"speaker":"Unknown","startTime":1304.16,"endTime":1308.99,"body":"Thanks for tuning in. And again,"},{"speaker":"Unknown","startTime":1308.99,"endTime":1314.0,"body":"all apologies for the long"},{"speaker":"Unknown","startTime":1308.99,"endTime":1314.0,"body":"hiatus. It will not be as long"},{"speaker":"Unknown","startTime":1314.03,"endTime":1317.57,"body":"between the next episode I'm"},{"speaker":"Unknown","startTime":1314.03,"endTime":1317.57,"body":"going to try to get back on that"},{"speaker":"Unknown","startTime":1317.96,"endTime":1324.8,"body":"every two weeks. And I look"},{"speaker":"Unknown","startTime":1317.96,"endTime":1324.8,"body":"forward if there is go to Edge"},{"speaker":"Unknown","startTime":1324.83,"endTime":1328.8799999999999,"body":"education matters new york.com"},{"speaker":"Unknown","startTime":1324.83,"endTime":1328.8799999999999,"body":"If you want to send emails with"},{"speaker":"Unknown","startTime":1328.8799999999999,"endTime":1334.25,"body":"comments, and enjoy the great"},{"speaker":"Unknown","startTime":1328.8799999999999,"endTime":1334.25,"body":"weather out there, it looks like"},{"speaker":"Unknown","startTime":1334.28,"endTime":1338.36,"body":"the rain that has been plaguing"},{"speaker":"Unknown","startTime":1334.28,"endTime":1338.36,"body":"us is finally starting to back"},{"speaker":"Unknown","startTime":1338.36,"endTime":1341.6,"body":"off and we're starting to get a"},{"speaker":"Unknown","startTime":1338.36,"endTime":1341.6,"body":"little taste of summer. This has"},{"speaker":"Unknown","startTime":1341.6,"endTime":1345.65,"body":"been education matters New York."},{"speaker":"Unknown","startTime":1341.6,"endTime":1345.65,"body":"I'm your host Wayne Ackles. And"},{"speaker":"Unknown","startTime":1345.65,"endTime":1348.77,"body":"this is a fail Wolverine"},{"speaker":"Unknown","startTime":1345.65,"endTime":1348.77,"body":"productions. Take care and have"},{"speaker":"Unknown","startTime":1348.77,"endTime":1349.91,"body":"a great rest of the week."}]}