Ep:5 What are some of the most common CX mistakes? Artwork

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Your Call is Very Important to Us

Ep:5 What are some of the most common CX mistakes?

April 10, 2024 • Tom Brannen and Vic Cooper • Season 1 • Episode 5

0:00 | 39:52

In this episode, Vic and Tom discuss some of the most common CX mistakes they see and offer some thoughts on how to fix them. Also, Vic channels a previous poor CX with AT&T and has to be bleeped as he relives the experience.

Thanks for listening!

Questions or comments about the show? Ideas for future episodes? Interested in being a guest? Reach out to us for more info.

Email – info@yourcallis.com

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Show Hosts:

Tom Brannen – Industry Analyst – OnConvergence

Web: onconvergence.com

Twitter: @tbrannen

LinkedIn: https://www.linkedin.com/in/tbrannen/

Vic Cooper – Independent Consultant – Inteletry

Web: https://www.inteletry.com

Twitter: @VicACooper