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Why Frontline Devices Keep Failing (and the Downtime Cost Nobody Tracks)
Frontline Mobility Edge
Most IT dashboards show a green light while frontline devices are quietly failing out in the field.
In this episode of the Frontline Mobility Edge, Brett Cooper sits down with Gary Lee of B2M Solutions to dig into why frontline mobility keeps breaking, what it costs, and why your MDM was never built to catch it.
Gary Lee has spent decades at the front of major technology shifts and runs B2M's annual State of Enterprise Mobility report. Gary explains the gap between managing devices and actually understanding them, and why that gap gets more expensive every year.
In this conversation:
→ Why MDM and mobile intelligence are two different tools ("the difference between a hammer and a screwdriver")
→ The app update that reports success while devices drop into reboot loops in the field
→ Why frontline work stoppages climbed from 51% to 81% since 2019, and why IT ticket counts hide the real story
→ The downtime cost most CFOs have never had the data to see
→ How Honeywell, Zebra, and other OEMs fit into a hardware-agnostic, customer-choice strategy
→ Where AI is moving next: edge processing on the device and finding the needle in the data haystack
→ Gary Lee's predictions for the 2029 State of Mobility report
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