Pull the Chute - Grow your People, Grow your Company Podcast
The goal of this podcast is to interview business owners and/or C-level executives to get an understanding of how they built their culture, what worked, what failed, and what tips can they give new and upcoming business owners. Our goal over the next ten years is to help as many small to medium-sized businesses get to the next level by growing their people, which will grow their company. Through coaching and transformational leadership, Pull the Chute can guide company leaders to invest time to get to know their people and understand their roles, goals, and challenges to provide learning & growth opportunities - ultimately helping their people be the best they can be.
Pull the Chute - Grow your People, Grow your Company Podcast
95% OF BUSINESS PROBLEMS AREN’T PEOPLE PROBLEMS. They’re PROCESS problems Featuring Kasandra Murray
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What if the biggest problem in your business… isn’t your people?
In this podcast episode, business consultant Kasandra Murray shared a powerful perspective:
95% of business issues are process-related—not people-related.
Instead of asking:
❌ “Who made the mistake?”
Ask:
✅ “What process failed?”
Because when systems are unclear, training is inconsistent, and communication is fragmented, even great employees struggle.
One of the biggest takeaways?
✨ Marketing can bring people in—but operations determine whether they stay.
As Kasandra said:
“Marketing talks the talk. Operations walk the walk.”
If your business feels like constant firefighting 🔥, high turnover, or daily chaos, it might be time to pause and evaluate your systems.
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