Ben Bohen has been a small business owner in Brooklyn, NY since 2011 when he opened his boutique wine shop Waterfront Wines & Spirits in Brooklyn Bridge Park near Pier 5. Host Michael Whidden worked with Ben as his wine sales representative during most of that time and was always impressed with his abilities as an entrepreneur and manager.
Ben shares a variety of insights, including
*the path to opening his own business
*how a crisis for his grand opening became a non-event
*his secret for staying calm amidst myriad demands
*key practices for attentive customer service
*differentiating transformations from trends in the marketplace
Ben finds hope in people’s capacity for adaptation, innovation and reinvention, which he sees in many aspects of life, from robotic weeding machines to the country’s adaptations in responding to the pandemic.