Primary Care UK

The Power of Language in Consultations

May 26, 2022 Munir Adam; Rupal Shah; Lynne Rustecki Season 1 Episode 4
Primary Care UK
The Power of Language in Consultations
Show Notes Chapter Markers

IN THIS EPISODE Munir is joined by Roo and Lynne to discuss how the way we use language can affect the consultations we provide as healthcare professionals.  The episode covers some key concepts and some common examples of how many of us get it wrong without even realising it!  By raising awareness of such points, we can strive to improve our approach for the benefit of patient care and thus become better communicators. 

SPECIAL THANKS to our guest speakers:  

Dr Rupal Shah, Associate Dean, Education Lead Professional Development, Health Education England (London).
Lynne Rustecki, Professional Development Education Lead, Language & Communication Skills, Professional Support Unit, Health Education England (London)


***** FEEDBACK*****:  Leave a review on Apple Podcasts and other platforms so that we can keep it free from private adverts. Literally takes a minute to do.    

If not, you can also use the form below to leave feedback using this link:  https://forms.office.com/r/Td5uAMRR5B


USEFUL LINKS: 

Power of Language video exercise:  https://vimeo.com/user4672630/review/651088927/b56728738b

Professional Support Unit, Health Education England (London)
https://london.hee.nhs.uk/professional-development/professional-support-unit#:~:text=The%20Professional%20Support%20Unit%20%28PSU%29%20is%20a%20free,support%20or%20advice%20for%20those%20who%20need%20it.


ENQUIRIES: Email or use the form:
england.primarycareuk@nhs.net
https://forms.office.com/r/Td5uAMRR5B

DISCLAIMER: This podcast is aimed at specified categories of clinical staff, and it is important to note that the content provided is both time and location specific. The aim is to ensure information is accurate at the time of publication, but no guarantee is provided in this regard. The host, presenters, other contributors, and the organisations they represent do not accept any liability for any actions, consequences or effects that result either directly or indirectly from the information provided.

Specifically, this podcast is NOT intended for use by the general public or patients and must not be used as a substitute for seeking medical advice.

Furthermore, views expressed, advice given and any other information provided is the opinion of the speakers. Whilst any advice given is as accurate and comprehensive as possible, it is only general advice and should not be used as a substitute for the individual advice that may be provided by an appropriate specialist. Healthcare professionals accessing information from the podcast should use their own professional judgement when interpreting the information and deciding how best to apply it, whether for the treatment of patients, or for other purposes.

Scene & Intro from host
Introductions
Why it matters
Longer consultations?
The Power of Language
Institutionalised language
Topic Leaps
Formulaic language
Verbal tics
"We"
The PSU
Final comments
Disclaimer