Primary Care UK

The Power of Language in Consultations

May 26, 2022 Munir Adam; Rupal Shah; Lynne Rustecki Season 1 Episode 4
Primary Care UK
The Power of Language in Consultations
Show Notes Chapter Markers

IN THIS EPISODE Munir is joined by Roo and Lynne to discuss how the way we use language can affect the consultations we provide as healthcare professionals.  The episode covers some key concepts and some common examples of how many of us get it wrong without even realising it!  By raising awareness of such points, we can strive to improve our approach for the benefit of patient care and thus become better communicators. 

SPECIAL THANKS to our guest speakers:  

Dr Rupal Shah, Associate Dean, Education Lead Professional Development, Health Education England (London).
Lynne Rustecki, Professional Development Education Lead, Language & Communication Skills, Professional Support Unit, Health Education England (London)

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Furthermore, views expressed, advice given and any other information provided is the opinion of the speakers. Whilst any advice given is as accurate and comprehensive as possible, it is only general advice and should not be used as a substitute for the individual advice that may be provided by an appropriate specialist. Healthcare professionals accessing information from the podcast should use their own professional judgement when interpreting the information and deciding how best to apply it, whether for the treatment of patients, or for other purposes.

Scene & Intro from host
Why it matters
Longer consultations?
The Power of Language
Institutionalised language
Topic Leaps
Formulaic language
Verbal tics
Final comments