Tell us what you love about Extra Credit and what topics you want covered!

It’s no secret that companies across industries are grappling with the ripple effects of shifting supply chains, severe weather events, rising costs and mounting tariffs. 

By developing a crisis management plan, credit professionals can shift from a reactive approach to a proactive one, helping to minimize risk and improve decision making. 

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Tell us what you love about Extra Credit and what topics you want covered!

By incorporating additional KPIs with DSO, credit managers can provide a clearer view of department performance, enhancing understanding for management and leading to more informed credit decisions. 

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Tell us what you love about Extra Credit and what topics you want covered!

 🧭 Being a leader is hard but leading during stressful periods where internal or external stressors seem to add pressure to your credit team can be even harder. 

🚨Whether your company is undergoing a merger that throws everyone’s day-to-day work through a loop or economic instability brings added stress to everyone’s days, workplace challenges can pop up at any moment. But what can leaders do to ease tensions and calm their credit teams? 

🎧 Listen more to find out how you can support your team through difficult times and foster a more resilient work environment. 

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Tell us what you love about Extra Credit and what topics you want covered!

Collecting payment can be a hassle, no matter who you are. There’s nothing more frustrating for B2B credit professionals than collecting payment from customers with outstanding debt. Before thinking of sending a customer to collections—or worse, court—you have the option of sending a demand letter to communicate the severity of the issue and help prompt payment.

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Tell us what you love about Extra Credit and what topics you want covered!

📚Education plays a pivotal role in shaping a professional’s career by providing the foundational knowledge and skills necessary to succeed in a competitive job market. Beyond that, education also fosters personal growth, boosts confidence and builds a strong network that can support career advancement. 

🧠By continuously learning, you not only improve your current role but also position yourself for long-term success.

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Tell us what you love about Extra Credit and what topics you want covered!

💼The last few decades have seen waves of women joining the credit field, breaking into male-dominated offices and paving the way for other women to not only excel in credit positions but climb the ladder into leadership roles. 

✨For women’s history month, we decided to highlight the women in the profession who have pushed against the status quo and created a path for the next generation of women.   

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Tell us what you love about Extra Credit and what topics you want covered!

Despite its importance, credit managers at times forgo a credit application leaving them vulnerable down the line. Other times credit managers may have to consider alternatives to a credit application when a customer doesn’t agree to one, which could leave greener credit managers on unfamiliar terrain.

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Tell us what you love about Extra Credit and what topics you want covered!

There are moments throughout your career when you might be looking for guidance. Whether you are just getting acquainted at your very first job, you’ve made a career transition or you just need some advice, a mentor can make a world of difference in your confidence at work.  

For women in credit management, mentorship has helped to advance them in a field where leadership positions were once predominantly held by men. This support has been especially valuable as they navigate similar challenges in their professional journeys.

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Tell us what you love about Extra Credit and what topics you want covered!

Antitrust trials can have significant implications for defendants, industries and the economy. As a credit professional, understanding antitrust laws is paramount for protecting your company’s interests and ensuring regulatory compliance.

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🌏In today’s interconnected world, global trade credit is becoming increasingly vulnerable to financial crime. One specific crime it faces is trade-based money laundering (TBML). This is the process of disguising the illegal origin of money through trade transactions, in which goods or services are misrepresented.  

💰With sophisticated fraud schemes evolving rapidly, credit professionals must proactively identify and mitigate these risks before they impact their organizations.  

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Tell us what you love about Extra Credit and what topics you want covered!

🤖With automation, AI and technology dominating B2B credit discussions, it is easy to forget the importance of soft skills, especially for new credit managers eager to ride the tech wave. 

🍦By focusing on and refining soft skills, credit professionals can enhance performance, relationships and communication in credit management.

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Tell us what you love about Extra Credit and what topics you want covered!

Credit managers know how easy it is to get so wrapped up in a single task that their entire to-do list slips their mind. Whether you carefully schedule out every second of your working day or you keep a tentative list of tasks that need completion, it can be hard to organize your time as a credit manager because there is so much to do.

Effective time management comes down to having a strong understanding of what needs to be done and when.

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Tell us what you love about Extra Credit and what topics you want covered!

From negotiating bedtimes with children to negotiating the price of a new car, negotiation—a strategic discussion aimed at reaching a mutually beneficial agreement—plays a key role in many aspects of life.  

In B2B credit management, negotiation is key for securing payments, reducing credit risk and nurturing long-term business relationships. 

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Tell us what you love about Extra Credit and what topics you want covered!

Credit scoring models offer credit managers a structured framework to assess customer creditworthiness, allowing for more confident credit decisions. 

Whether you build your own or purchase one, these models help businesses automate routine tasks, analyze risk more efficiently and make well-informed credit decisions. 

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Tell us what you love about Extra Credit and what topics you want covered!

🔄Credit professionals are no strangers to mistakes—whether it’s making hasty decisions, overlooking fraudulent activity or miscommunication. 

🧠Regardless of where you are in your career, learning from your mistakes can help you lead others more effectively and grow as a professional.  

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Tell us what you love about Extra Credit and what topics you want covered!

Whether you’re checking in with your small cohort in the credit department or taking a few minutes to go over financials at the monthly all-staff meeting, preparing for a presentation can be stressful. Hear how to create an engaging and concise presentation that covers all the important data vital to accurately capture the plight of your credit department.

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Tell us what you love about Extra Credit and what topics you want covered!

📊Most credit tasks, such as reviewing accounts, managing collections, customer research and handling disputes, are inherently time-consuming due to their complexity and the need for attention to detail. 

⚒️These tasks often involve manual processes, multiple data points and regular follow-ups, all of which can drain resources and slow down overall efficiency.  

⏩Streamlining these tasks allows credit teams to focus on high-priority activities, improve cash flow, reduce errors and enhance decision-making. 

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Tell us what you love about Extra Credit and what topics you want covered!

What sets successful credit departments apart in today’s fast-paced market? It’s the rise of the 10X credit manager—professionals who build strong customer relationships, identify critical trends and drive innovative strategies.

Join NACM as we talk about 10X credit managers with Ali Kidwai, senior manager of product and implementation at Bectran. Topics covered include:

✅ Why the 10X credit manager is vital for future success
✅ How companies can nurture and empower this talent
✅ The tools and policies transforming credit departments 

Listen now and reshape your credit strategy! 

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Tell us what you love about Extra Credit and what topics you want covered!

The credit approval process is a critical responsibility for credit managers. It allows businesses to assess a customer’s creditworthiness, minimize the risk of bad debt and make informed decisions about extending credit. Whether onboarding new customers or increasing credit limits, establishing an efficient credit approval process can significantly impact a company’s revenue and strengthen long-term customer relationships.

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Tell us what you love about Extra Credit and what topics you want covered!

From handling customer disputes to managing cases of bankruptcy, credit professionals are often faced with high-stress situations. However, prolonged stress can lead to burnout, particularly during the year-end when workloads intensify.

Credit professionals must recognize the telltale signs of burnout and carry out proactive solutions to prevent it in themselves and in their team members. This will improve the health and performance of your department.

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The new year brings resolutions, renewed optimism and motivation to achieve credit department goals. By setting goals and creating a plan to achieve them, credit professionals can secure their department's long-term success.

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💵Year-end slowed or delayed payments have become common practice for businesses. Oftentimes, companies that operate seasonally or are facing tight economic conditions will hold off on non-essential payments, saving their credit debt for last. 

📈Many customers intentionally make late payments so they can report a stronger financial position at the end of each quarter or year.

🧠Mastering strategies to handle these slow payers will keep cash flowing and risk at bay as you close out the year. Here’s your survival guide to tackling year-end collections so you can ward off any cash flow scares.

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Tell us what you love about Extra Credit and what topics you want covered!

Join us for a conversation with Chelsea Starley, enterprise account executive with Coface, as we explore the role that business information plays in smart credit decisions. 

• Key information every credit manager needs to know about customers.
• Why business data is a credit manager's best asset.
• How inaccurate information strains team relationships.
• Tips for collecting information under the pressure of fast decisions.
• Inspiring examples of business data to navigate international markets. 

This episode is a must-listen for credit managers eager to enhance their decision-making skills. 

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Tell us what you love about Extra Credit and what topics you want covered!

Many NACM members find time to volunteer time and give back to their communities, whether it’s in their local neighborhood or their professional fields. Volunteering their time has allowed members to develop deep connections and build networks outside of their work that give way to mentorship and career advancement. 

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Tell us what you love about Extra Credit and what topics you want covered!

📢When you’re at work, it feels like there is nothing scarier than getting called into the boss’s office. Whether it’s a performance review or notes on a recent project, getting feedback can be tough. For many supervisors, it’s just as hard to give this feedback as it is for employees to receive.

🗣️As a credit manager, you may be accustomed to being on the receiving end of all kinds of criticism from clients, for better or for worse. But how do you navigate critiques within the workplace without hurting morale?

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