Stronger together: Better customer relationships for smoother transactions

Extra Credit

Extra Credit
Stronger together: Better customer relationships for smoother transactions
Mar 13, 2026 Episode 192
NACM

Tell us what you love about Extra Credit and what topics you want covered!

In the credit profession, strong customer relationships aren’t just a nice-to-have—they’re essential. From the first conversation to the final payment, the strength of those connections can make the difference between delayed receivables and dependable cash flow. Especially in uncertain economic times, trust and communication have become powerful tools for keeping businesses moving forward. 



Connect with us on LinkedIn: @Nacm-National @FCIB

Episode Artwork Stronger together: Better customer relationships for smoother transactions 4:03 Episode Artwork When big customers pose even bigger risks 5:55 Episode Artwork More than a job: The rewards of working in B2B credit 3:54 Episode Artwork How credit professionals can advocate for development 4:53 Episode Artwork Leadership beyond titles: Lead from where you are 3:32 Episode Artwork Getting to the why with root cause analysis 6:10 Episode Artwork Negotiation skills for credit managers 3:12 Episode Artwork AI—To use or not to use? 4:22 Episode Artwork Balancing data and instinct: How credit professionals make smarter decisions 3:02 Episode Artwork What to do when your customer abruptly shuts down 5:48 Episode Artwork Handling disputes and deductions with ease 4:13 Episode Artwork Finding Solutions Inside the Credit Congress Expo Floor 3:20 Episode Artwork Credit tightrope: Balancing trust and risk with marginal customers 4:41 Episode Artwork The importance of nonverbal communication 4:44 Episode Artwork Delving deep into the world of credit at Credit Congress 2026 4:01 Episode Artwork Servant leadership: How being a selfless leader is a catalyst for growth 4:06 Episode Artwork Overcoming burnout: The phantom of the office 3:34 Episode Artwork The importance of delegation 4:43 Episode Artwork Texas lien law: What you need to know 4:13 Episode Artwork Mastering customer deductions: A practical guide 6:03 Episode Artwork The A-Team: Sales and credit join forces to collect job information 4:35 Episode Artwork The power of third-party collections 5:19 Episode Artwork The many hats of a credit professional 4:24 Episode Artwork Leveraging your relationship with sales to address credit department needs 5:48 Episode Artwork Credit Meets Technology: Industry Insights with Handle 15:27