Stronger together: How credit teams are bridging generational gaps

Extra Credit

Extra Credit
Stronger together: How credit teams are bridging generational gaps
Oct 02, 2026 Episode 216 NACM

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No two people are the same. This mere fact is what makes life so interesting. These differences alone can actually lead to more beautiful and meaningful outcomes so long as people are willing to work together. 

But finding togetherness can be challenging, especially when an individual can’t get along with someone different from them. Nowhere is this more apparent than in today’s workplace, where colleagues of varying ages and backgrounds are expected to collaborate toward the same goals every day.


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Episode Artwork Stronger together: How credit teams are bridging generational gaps 4:18 Episode Artwork Finding the right way to reach customers 4:53 Episode Artwork Keep calm and lead on: Leadership to aspire to 3:47 Episode Artwork Working with sales to build a stronger credit department 5:46 Episode Artwork Financial statement analysis beyond the first glance 3:15 Episode Artwork Beat the Sunday scaries: Strategies for workplace wellness 5:25 Episode Artwork DSO isn't the whole story: The metrics credit managers use for benchmarking 4:14 Episode Artwork Building relationships to weather the storms 4:31 Episode Artwork Guidelines for choosing a third-party collections agency 2:50 Episode Artwork Does your sales team know their customer? 6:36 Episode Artwork Stuck in a rut? Here’s how credit professionals are staying motivated and engaged at work 4:13 Episode Artwork Partnering with general contractors to resolve payment delays 2:54 Episode Artwork Live from the Credit Congress Expo Hall: AI & AR coming together! 5:20 Episode Artwork Protecting against check fraud 4:34 Episode Artwork Managing retainage on construction projects 3:31 Episode Artwork Getting job information from resistant customers 5:23 Episode Artwork The credit leader's role in challenging times 2:50 Episode Artwork Farmers burdened by global tensions and rising costs 6:58 Episode Artwork Understanding full price vs unpaid balance mechanic’s liens 2:56 Episode Artwork Preparing the Next Generation of Credit Leaders Through Succession Planning 6:16 Episode Artwork Making AI work for you: Advanced prompting strategies for B2B credit leaders 3:07 Episode Artwork Defending against credit card fraud 6:03 Episode Artwork The Judgment Call: Why Credit Leaders Can’t Afford to Let Data and Technology Do All Their Thinking 2:50 Episode Artwork Benchmarking goals that make sense: How credit teams prioritize KPIs 4:44 Episode Artwork Stronger together: Better customer relationships for smoother transactions 4:03