S2. #23. Kristyn Emenecker of Playvox on Improving Employee Engagement

 Kristyn Emenecker is Playvox’s Chief Product & Strategy Officer.

Kristyn’s role at Playvox is to lead product strategy and to create innovative and modern solutions that deliver increased, differentiated value to customers. Playvox is a contact center provider, serving more than 300 all-digital contact centers (text / chat / messaging only) as well as hundreds of businesses via voice solutions. Kristyn has been a leading voice in the customer experience and contact center industry for more than 20 years. She has honed her love for the customer in various senior leadership roles across SaaS product/ technology, operational, consulting, sales/marketing, and corporate strategy at companies including NICE inContact, Mercom, and TPG TeleManagement. Most recently she served as SVP Product Strategy for Verint, where she was responsible for product and go-to-market strategy globally for Verint’s broad portfolio of 30+ customer engagement solutions. When she’s not defining product strategy, she can be found whipping up something delicious in her kitchen or cheering on the Philadelphia Eagles.  

• Results from Playvox’s most recent survey, which shows that despite continued pushes from managers to get agents back into an office, 55% said they’d look for another role if forced to return to an office setting.   https://www.playvox.com/ 

Where to find us:
You can follow me on Twitter at http://twitter.com/MaribelLopez and LinkedIN at https://www.linkedin.com/in/maribellopez/

You can followKristyn at Kristyn’s LinkedIn page: https://www.linkedin.com/in/kemenecker/
and her Twitter page: https://twitter.com/livineden