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Badass Women in Business

AI Transformation Is a People Problem: Megan Malli

August 04, 2026 • Aggie & Cristy • Season 5 • Episode 25

0:00 | 52:35

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Megan Malli, CEO of AnswerLab, reframes transformation as a deeply human discipline, where AI, customer insight, and leadership all fail when they are layered onto broken workflows or disconnected cultures. In this conversation, she shows why curiosity, trust, and human centered strategy are becoming the real executive advantage for companies that need to move faster without losing the people they depend on.

Show Notes

The Strategic Focus: This episode explores what it takes to lead through uncertainty when technology is accelerating, customer behavior is shifting, and traditional planning cycles no longer hold. Megan makes the case that the future belongs to leaders who can replace control with trust, turn research into business currency, and build organizations where better answers emerge from the right people being invited into the room.

Key Takeaways:

Why AI cannot rescue a weak workflow, and how leaders can redesign the work before adding new tools.
How human centered research helps companies move beyond what happened and understand what customers actually need next.
Why high achieving women often keep raising the bar without claiming the room, and how imposter syndrome can become a leadership signal rather than a limitation.
How trust, curiosity, and visibility inside teams create stronger decisions, better adoption, and more durable momentum during change.

Guest Contact & Connect

Megan Malli is the CEO of AnswerLab, a user experience research and strategy company helping major brands translate human insight into better business decisions.

Company: https://www.answerlab.com/
LinkedIn: https://www.linkedin.com/in/meganamalli/

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