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Where AI Helps and Where Customers Say No
IA Forward
IA Forward
Where AI Helps and Where Customers Say No
Dec 16, 2025
Season 1
Episode 295
Shane Tatum and Tonya Lied
Everyone’s talking about AI, but customers aren’t convinced it's in their best interest. This episode explores where AI improves the insurance experience, where it raises red flags, and what agency owners need to know before leading with tech.
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