#20 - Time, Trust, and Technology: What If Finance Was Designed for Humans? Artwork

Kidbrooke Insights Podcast

Publishing since 2022, Kidbrooke's Insights Podcast helps financial professionals to navigate the digital transformation of their businesses. Join Natalie and Zaliia as they discuss the most important challenges faced by the evolving industry, interview leading experts in the field and share valuable strategies and actionable tips on bringing financial services into the digital era. Learn more about Kidbrooke: https://kidbrooke.com/

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Kidbrooke Insights Podcast

#20 - Time, Trust, and Technology: What If Finance Was Designed for Humans?

April 03, 2026 • Natalie Burke, Zaliia Gindullina

0:00 | 1:24:58

What does it really mean to design financial services around human values?

In this episode, hosts Zaliia Gindullina and Natalie Burke sit down with Stefan Moritz, Head of Innovation at Max Matthiessen, keynote speaker, and thought leader in service design, to explore how GenAI is reshaping the foundations of financial services.

Together, they unpack three core themes:

How AI is changing our relationship with time,

What trust truly attaches to in an automated world, and

How institutions must redefine value beyond products and returns.

Stefan also tackles the tension between agency and personalisation, and shares one uncomfortable truth leaders need to accept in 2026.

A thought-provoking conversation for anyone navigating the human side of financial innovation.