The Independent Adjuster Podcast (IA Path)

New IA Playbook Pt 2 - What is an Adjuster (Audiobook)

Chris Stanley Season 9 Episode 324

We explore the essential elements that define a career as an independent adjuster, discussing the roles, responsibilities, and skills required. 

You'll gain insight into the necessary steps to navigate this career path and understand key concepts that can lead to success. 


• Examination of what defines an independent adjuster 
• Overview of the core activities in adjusting claims 
• Importance of effective communication in the role 
• Licensing requirements explained in detail 
• Insight into gaining practical experience efficiently 
• Tools for building skills and confidence in the field

Speaker 1:

Hey, pathfinders, welcome back to the Independent Adjuster podcast. We're going to continue on with our series where I'm reading the Independent Adjuster's playbook fourth edition, the brand new, revised and condensed version to help you get faster results. Getting started as an, I'm reading the entire thing here on the podcast so you guys can listen to it and hear it absolutely free. If you want copies you know paper copies or Kindle copy you can find that on Amazon. But I wanted to make sure I got this information in as many hands as possible. So now we'll continue with the next chapter of the Independent Adjusters Playbook.

Speaker 1:

What is an independent adjuster? Before you get started on your journey, we need to decide if this is the right career path for you. Many people misunderstand the role and responsibilities of an insurance adjuster and you can't succeed as an independent adjuster if your expectations are misaligned or you lack a solid understanding of the job. So we'll begin by explaining the role of an insurance adjuster and what makes an independent adjuster so unique. This will allow you to decide whether this path aligns with your goals and if the eXp free path is the right method for you.

Speaker 1:

What is an adjuster? An insurance adjuster is an investigator of claims filed. They confirm whether the insurance policy's conditions are met and determine the property owner's payout if the claim qualifies. This can range from simple to highly complex, depending on the claim and policy. It's not brain surgery, but it does demand focus, critical thinking and the ability to adapt. Equally important are confidence, effective communication and a willingness to act independently. That's why becoming an independent adjuster isn't just about learning how insurance works. It's about mastering the process of solving problems in the real world.

Speaker 1:

But what does an adjuster actually do? The adjuster's core activities can be summed up into four actions Scheduling and reviewing claims, inspecting damaged property, estimating costs and communicating. Whether as a field or desk adjuster, your job revolves around these activities. Scheduling and Reviewing Claims when you receive a claim, your first task is to review its guidelines and details. Can you handle it? Do you understand the requirements? Once you're confident, you'll contact the property owner to schedule an inspection. Inspecting For field adjusters. The next step is to assess and document property damages. This involves speaking with the owner, taking detailed photos and thoroughly recording everything. The more accurate you are during this step, the more trust you'll build with both clients and the insurance companies. Estimating or Determining Costs After gathering the evidence. Adjusters use estimating software to calculate repair costs, including supplies, labor and fees. These tools are used as our greatest asset for accuracy and professionalism. Communicating Communication is the cornerstone of success at adjusting. You communicate your findings to the insurance company, assist the property owners with the next steps and coordinate with contractors and or legal professionals as needed. Great adjusters don't just solve problems. They foster lasting relationships and cut off problems before they arise.

Speaker 1:

What is required to become an adjuster? There are two main requirements for becoming an adjuster licensing and or experience. Let's break down what each means and then later on we'll look at how the eXp free roadmap solves the problems. These requirements often create Adjuster license. In most states that require it, an adjuster license proves you understand insurance laws and can legally handle claims. However, it doesn't test practical skills like writing estimates or inspecting damages. You'll learn more about licensing in a later chapter, but remember this a license is just a permission slip.

Speaker 1:

It's not the whole job Experience Requirements. Most job listings claim you need 2-5 years of experience, but here's the truth this requirement is more about reassuring insurance companies than reflecting reality. Ia firms aim to assure their clients that the adjusters they provide are highly competent. Experience is the easiest way to demonstrate that, until now, with IA Pass, exp Free Free Path, which we're going to detail in this book, you can gain experience without waiting years. This playbook outlines the process of mastering skills, securing certifications and gaining the confidence to establish your readiness for IA firms. Forget waiting and let's start building.