Crafting core values for restaurant success | Kelly McCutcheon, Hopdoddy Burger Bar | 006 Artwork

The Pre-Shift

Great teams make great restaurants. On The Pre-Shift, restaurant operators and industry experts dive into what it takes to build great restaurant teams. We explore their stories, the strategies they use, and valuable lessons on running restaurant teams. Hosted by D. J. Costantino. Presented by 7shifts.

The Pre-Shift Podcast is taking a hiatus. Thank you for listening and being part of our restaurant community!

All Episodes

The Pre-Shift

Crafting core values for restaurant success | Kelly McCutcheon, Hopdoddy Burger Bar | 006

July 09, 2021 • 7shifts • Season 1 • Episode 6

This episode was originally published as part of the Restaurant Growth Podcast. It has been rebranded as part of The Pre-Shift Podcast as of January 2023. The information presented may no longer be up-to-date and may differ from the viewpoints and insights currently shared on The Pre-Shift Podcast.

What are your restaurant's core values? If you're not sure, this episode of the podcast will help you figure that out. We sit down with Kelly McCutcheon, VP of People at Hopdoddy Burger Bar, to chat about how Kelly and her team whittled down a list of 50 characteristics into four core values that drive the 32-location machine that is Hopdoddy Burger Bar.

00:00 Introduction to the Podcast

01:11 Meet Kelly McCutcheon, VP of People at Hopdoddy

01:57 Establishing Core Values at Hopdoddy

02:44 The Process of Defining Core Values

06:24 Implementing and Living Core Values

09:06 Core Values in Hiring and Daily Operations

13:22 Adapting Core Values Over Time

18:47 Advice for Restaurant Owners

20:45 Conclusion and Contact Information

About Kelly McCutcheon
In her hospitality career spanning 20 years, Kelly’s skill for training has grown into a passion for leading and developing others. She’s had the pleasure of leading the creation of a TM to GM career development program, where over 100 Team Members have turned their passion into purpose by advancing their career into a position of leadership. Through experience opening over 60 new restaurant locations, she’s discovered that great training aligns what we do with what we say we do, and great business performance begins by pouring into our people. Her training mission is to help people grow into the best version of themselves. Kelly is currently VP of People for Hopdoddy Burger Bar based in Austin TX. She’s also the Regional Training Director for the Council of Hotel & Restaurant Trainers and a dog mom of 2 adorable rescues.

Send us a text

📲 Connect with us
Email us
Follow on LinkedIn

More 7shifts
Spotify | Apple Podcasts | Google Podcasts
Subscribe to Food Runner, our Monthly Restaurant Newsletter
7shifts on YouTube
Follow us on TikTok
Read the 7shifts Blog

About Us
7shifts is a scheduling, payroll, and employee retention app designed to help restaurants thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for over 50,000 restaurants.