This episode was originally published as part of the Restaurant Growth Podcast. It has been rebranded as part of The Pre-Shift Podcast as of January 2023. The information presented may no longer be up-to-date and may differ from the viewpoints and insights currently shared on The Pre-Shift Podcast.
What are your restaurant's core values? If you're not sure, this episode of the podcast will help you figure that out. We sit down with Kelly McCutcheon, VP of People at Hopdoddy Burger Bar, to chat about how Kelly and her team whittled down a list of 50 characteristics into four core values that drive the 32-location machine that is Hopdoddy Burger Bar.
00:00 Introduction to the Podcast
01:11 Meet Kelly McCutcheon, VP of People at Hopdoddy
01:57 Establishing Core Values at Hopdoddy
02:44 The Process of Defining Core Values
06:24 Implementing and Living Core Values
09:06 Core Values in Hiring and Daily Operations
13:22 Adapting Core Values Over Time
18:47 Advice for Restaurant Owners
20:45 Conclusion and Contact Information
About Kelly McCutcheon
In her hospitality career spanning 20 years, Kelly’s skill for training has grown into a passion for leading and developing others. She’s had the pleasure of leading the creation of a TM to GM career development program, where over 100 Team Members have turned their passion into purpose by advancing their career into a position of leadership. Through experience opening over 60 new restaurant locations, she’s discovered that great training aligns what we do with what we say we do, and great business performance begins by pouring into our people. Her training mission is to help people grow into the best version of themselves. Kelly is currently VP of People for Hopdoddy Burger Bar based in Austin TX. She’s also the Regional Training Director for the Council of Hotel & Restaurant Trainers and a dog mom of 2 adorable rescues.
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7shifts is a scheduling, payroll, and employee retention app designed to help restaurants thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for more than 50,000 restaurants.
