The SDA HOUSING Podcast

EPISODE 304 - HAND IN HAND SUPPORT COORDINATION: Katalin Jakus

NDIS PROPERTY AUSTRALIA

This episode is all about Hand in Hand Support Coordination. Minh talks to Katalin Jakus, who runs a business that distinguishes itself from other Support Coordination brands through several unique features and approaches:

1. Person-Centred, Holistic Approach

Hand in Hand employs a deeply person-centred and holistic model of support coordination. This means they focus on understanding the whole individual—mental, social, physical, and emotional wellbeing—not just the disability. They prioritize listening to the participant’s goals, preferences, and lived experiences to tailor support plans that truly reflect the person’s unique needs and aspirations.

2. Specialisation in Complex Needs and Mental Health

Katalin’s business has a strong focus on participants with complex mental health and physical disabilities. Their expertise includes supporting people with multiple diagnoses and trauma backgrounds, which requires nuanced understanding and coordination across various government and community sectors such as Health, Mental Health, Justice, and Education.

3. Comprehensive and Flexible Funding Acceptance

Hand in Hand accepts a wide range of funding arrangements, including NDIS NDIA-managed, self-managed, plan-managed, and self-funded clients. They also welcome referrals from TAC (Transport Accident Commission) and WorkSafe, offering flexibility that suits diverse participant circumstances.

4. Specialist Brokerage Service

They provide a specialised brokerage service that supports unregistered NDIS Support Coordinators to maintain compliance and deliver uninterrupted, high-quality services. This service helps with participant onboarding, data management, registration audits, and NDIA fund claims processing, which is not commonly offered by all support coordination providers.

5. Strong Industry Connections and Collaborative Networks

Hand in Hand builds trusted partnerships with third-party providers to ensure the best fit for each participant’s unique requirements. Their collaborative approach fosters a resilient network of supports around the participant, enhancing crisis management and ongoing support planning.

6. Experienced Leadership

Katalin brings extensive experience from crisis care and disability support roles, along with academic qualifications in Disability Studies and Positive Behaviour Support. Her leadership ensures a high standard of service delivery informed by practical experience and ongoing professional development.

https://www.hihvic.com.au

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Our team conducts thorough research on Specialist Disability Accommodation (SDA) and provides appropriate technical advice through premium and strategy-based solutions. We also use complex feasibility calculation spreadsheets to help investors understand the expected annual income of an SDA dwelling, the timeline stages of construction of their property, as well as revealing the hidden costs. By staying up-to-date with the latest SDA data and pricing payments information, we help clients make better-informed decisions and achieve their investment goals.

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