Managing consumer disputes and consumer lawsuits has always been a fact of life for financial services companies—even those with the most advanced compliance management programs.

But, more recently, a small number of plaintiffs have started to generate a disproportionate number of claims. What should your financial services company do to stay ahead of the litigation and arbitration curve?

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About the authors:
Shelton Sterling Laney III
Tomio Narita
Jeffrey Topor
Justin T. Bradley