The AI with Maribel Lopez (AI with ML)
In the AI with Maribel Lopez podcast, technology industry analyst and keynote speaker Maribel Lopez, interviews leading thinkers, experts and innovators on the latest trends in Artificial intelligence areas such as machine learning, deep learning, image recognition, natural language processing (NLP), neural networks and AI ethics. It connects you with top researchers, data scientists, engineers and business leaders in the data, analytics and AI field. Guests will share advice, strategies and techniques on how to use AI solutions such as chatbots, computer vision and automation to make businesses more efficient. New episodes are released every two weeks, on Tuesdays.
The AI with Maribel Lopez (AI with ML)
Wendy’s Serves Up AI to Enhance the Customer and Employee Experience
Every industry, including the quick service restaurant (QSR) market, plans to transform its business with artificial intelligence (AI). Several years ago, Wendy's embarked on its AI journey, leveraging cloud services and generative AI to enhance employee and customer experiences. The drive-thru experience presents numerous challenges for QSR restaurants due to the complexities of menu options, limited-time offers, special requests, and ambient noise.
Wendy's chose to tackle the drive-thru experience with AI because 75 to 80 percent of Wendy's customers choose the drive-thru as their preferred ordering channel. The company saw a tremendous opportunity to improve the customer experience by creating a seamless ordering experience using AI automation in the drive-thru.
In an interview with Lopez Research, Wendy's CIO Matt Spessard shared how its AI program had advanced over the past year and shared advice for other leaders looking to tackle AI within their business.
