The AI with Maribel Lopez (AI with ML)
In the AI with Maribel Lopez podcast, technology industry analyst and keynote speaker Maribel Lopez, interviews leading thinkers, experts and innovators on the latest trends in Artificial intelligence areas such as machine learning, deep learning, image recognition, natural language processing (NLP), neural networks and AI ethics. It connects you with top researchers, data scientists, engineers and business leaders in the data, analytics and AI field. Guests will share advice, strategies and techniques on how to use AI solutions such as chatbots, computer vision and automation to make businesses more efficient. New episodes are released every two weeks, on Tuesdays.
The AI with Maribel Lopez (AI with ML)
Analyst Commentary on AI and the Customer Experience At Zoho Day 2025
This conversation explores the transformative impact of AI on business, particularly focusing on Zoho's evolution as it aims to enhance its enterprise offerings. The speakers discuss the importance of understanding customer data, the global dynamics of AI adoption, and Zoho's unique culture that fosters innovation. They also touch on the future of enterprise software and the integration of AI, emphasizing the need for a holistic view of customer engagement.
Takeaways:
- Massive interest in AI is changing markets and valuations.
- Tools are only as effective as their application in serving customers.
- Zoho is aggressively moving into the enterprise space with a focus on AI.
- Integration of data is crucial for a comprehensive customer view.
- The concept of customer 360 is often misunderstood.
- Global market dynamics affect how AI is adopted in different regions.
- Zoho's culture promotes innovation and responsiveness to customer needs.
- AI will soon be an integral part of enterprise operations.
- Not every enterprise is a fit for Zoho's offerings.
- The future of enterprise software will be driven by AI and data integration.
Chapters
00:00
The Rise of AI and Its Impact on Business
01:59
Zoho's Evolution and Enterprise Focus
06:10
Understanding Customer Data and Integration
10:08
Global Perspectives on AI and Market Dynamics
13:54
Zoho's Unique Culture and Approach to Innovation
21:56
Future of Enterprise Software and AI Integration
