The AI with Maribel Lopez (AI with ML)
The AI with Maribel Lopez podcast interviews leading thinkers, experts and innovators on the latest trends in Artificial intelligence areas such as agentic AI, generative AI, AI security, AI ethics and governance. Maribel Lopez is a technology industry analyst, keynote speaker and founder of the Data For Betterment Foundation and Lopez Research. The podcast shares advice, strategies and techniques on how to use AI solutions such as conversational AI, computer vision and automation to make businesses more efficient. New episodes are released every week on Wednesdays.
The AI with Maribel Lopez (AI with ML)
Analyst Commentary on AI and the Customer Experience At Zoho Day 2025
This conversation explores the transformative impact of AI on business, particularly focusing on Zoho's evolution as it aims to enhance its enterprise offerings. The speakers discuss the importance of understanding customer data, the global dynamics of AI adoption, and Zoho's unique culture that fosters innovation. They also touch on the future of enterprise software and the integration of AI, emphasizing the need for a holistic view of customer engagement.
Takeaways:
- Massive interest in AI is changing markets and valuations.
- Tools are only as effective as their application in serving customers.
- Zoho is aggressively moving into the enterprise space with a focus on AI.
- Integration of data is crucial for a comprehensive customer view.
- The concept of customer 360 is often misunderstood.
- Global market dynamics affect how AI is adopted in different regions.
- Zoho's culture promotes innovation and responsiveness to customer needs.
- AI will soon be an integral part of enterprise operations.
- Not every enterprise is a fit for Zoho's offerings.
- The future of enterprise software will be driven by AI and data integration.
Chapters
00:00
The Rise of AI and Its Impact on Business
01:59
Zoho's Evolution and Enterprise Focus
06:10
Understanding Customer Data and Integration
10:08
Global Perspectives on AI and Market Dynamics
13:54
Zoho's Unique Culture and Approach to Innovation
21:56
Future of Enterprise Software and AI Integration
