The Power of Finding Your 'Why' in the Workplace

About the Guest:

Bill Kieffer is an  leadership and organizational consultant with Kieffer and Associates, specializing in leadership development, particularly among veterans transitioning into civilian workplaces. Bill has significant experience in coaching and elevating leadership capabilities across various industries. He is also a published author, known for his book on military career transition, which was recognized as Amazon's number one new release in its category.

Bob Mauger
Bob Mauger represents the third generation in his family-run business, Mauger Exterminating Company, which has thrived for more than 66 years. With a deep understanding of pest control, Bob has adapted to changes in the industry over decades.

Episode Summary:

In this episode of Chamber Amplified from the Findlay-Hancock County Chamber of Commerce, host Doug Jenkins revisits an episode from August 2022 with two guests, Bill Kieffer of Kieffer and Associates and Bob Mauger of Mauger Exterminating Company. First, Doug explores leadership development in organizations with Bill Kieffer, focusing on the benefits of nurturing leadership skills within teams to improve employee retention and productivity.

In the second segment, Bob Mauger recounts the history of Mauger Exterminating Company, revealing how the family business has evolved over 66 years in the pest control industry. Bob discusses the industry's technological changes and shares practical pest prevention tips, emphasizing the significance of continuing education for service delivery.

Key Takeaways:

• Leadership Definition is Key: Organizations need a clear definition of leadership to develop effective leaders within their teams.
• Why, How, and What Methodology: Bill Kieffer highlights the importance of understanding employees' purpose, process, and promise to boost team dynamics and productivity.
• Addressing Pest Control Challenges: Bob Mauger discusses the challenges faced and technological advancements in the pest control industry over the years.
• Evolving with Technology: Transition from traditional pest control formulations to more efficient and targeted solutions has transformed service delivery.
• Continuing Education Importance: Emphasizing ongoing professional development is crucial in staying updated with industry changes and maintaining quality service.

Music and sound effects obtained from https://www.zapsplat.com

Transcript

0:00:00 - (Doug Jenkins): Hey everybody, Doug Jenkins from the Findlay Hancock County Chamber of Commerce. As you are listening to this, I am on my way back from the Institute of Organizational Management conference in Arizona. Yes, it was nice to be in Arizona for the week, I think. I don't know. I recorded this intro in December. Let's hope that it was warm out there while I was there anyway, because I was gone. Not a chance to record a new episode of the podcast for you this week, but we didn't want to let the feed go dark.
0:00:24 - (Doug Jenkins): So we're continuing with Best Of's really good interview from back in August of 2022 when we talked to Bill Kiefer of Kiefer and Associates. So Bill is an amazing guy. He works a lot with veterans and getting them back into the workplace after they they're out of the out of the military. And he has a lot of great information about developing leaders in your organization. So we'll replay that interview for you.
0:00:51 - (Doug Jenkins): Really enjoy talking to Bill. I think we've had him on the podcast a couple of times. We should probably get him back on here sometime in 2025 as well because always has just a great wealth of information on leadership on workforce development. So we'll get Bill back on the schedule here also. Again, this is an early episode of the podcast from when we first started and this is back when we were doing two interviews per episode.
0:01:14 - (Doug Jenkins): So Bob Mugger will join us and celebrate. They celebrated their 66 years of chamber membership at the time we did this interview. So you can hear from him and that's all coming up. Thanks again for tuning in and enjoy your day. Coming up next on Chamber Amplified Team.
0:01:31 - (Bill Kieffer): That'S not getting along and nobody really knows why and nobody's really being doing anything terribly wrong. They're just very different people. This can be really powerful in helping folks understand themselves and understand the other folks in the team so they can figure out how to leverage all the good and work through and around the stuff that maybe is a little foreign to them.
0:01:58 - (Doug Jenkins): Welcome to the show. I'm Doug Jenkins from the Findlay Hancock County Chamber of Commerce. On each episode of Chamber Amplified, we're examining issues impacting the local business community. Whether they be employee recruitment, retention issues, marketing problems, IT issues, safety and security. Really anything that could be impacting your business. Our goal is to give our members tips each each week on at least one way that can improve operations and thrive in the current business environment.
0:02:22 - (Doug Jenkins): Also each week we're talking to a long tenured Chamber of Commerce member to learn more about how they got started, their twists and turns along the way, and the lessons that they learned. Today on the program, we're talking about the importance of developing leaders in your organization. Bill Kiefer of Kiefer and Associates will join us to talk about how finding out your employees goals can really go a long way in helping retain those employees.
0:02:43 - (Doug Jenkins): Bill also says that it's not just to retain, but also get better production, get better teams, and you'll see a lot of benefits. We're also joined by Bob Mauger of Mauger Exterminating. They've been members for 66 years now at the Chamber. Certainly a lot's changed in the industry over that time. Bob's going to tell us all about that as well as how the business ended up in Findlay to begin with. Thanks again for tuning in. And remember, if you're listening on Apple Podcasts or Spotify, you can always rate and review the show. It does help spread the word.
0:03:11 - (Doug Jenkins): Now let's get into it. Joined now by Bill Kiefer of Kiefer and Associates as we talk a little bit about developing leaders within your organization and why that's important. Bill, thanks for joining us today.
0:03:24 - (Bill Kieffer): Thanks, Doug. It's great to be here.
0:03:26 - (Doug Jenkins): Absolutely. We've had you speak at several of our events here at the Chamber and always like to get your knowledge on these types of things. We've heard a lot about employee recruitment and retention over the last couple of years and things people should be doing. And one of the things that comes up is, you know, building your employees as leaders. And if you're able to do that, you have a better chance at retention.
0:03:45 - (Doug Jenkins): So let's start there. Why is it better to build leaders within your organization rather than just onboard people and hope that they stick around? I guess the way I set that up is kind of leading. But you know what? We're not in court, so I'm allowed to lead you.
0:03:59 - (Bill Kieffer): No, that's okay. I'm good with that. I'm good with that. You know, there's a lot of reasons and you spend a lot of time getting great talent into your organization. And if you don't take care of the folks when they're there, whether it's job development, whether it's leadership development, where it's succession planning or career management, if you're not doing something to help people do a better job today and help them see some kind of positive future, they're likely not to stay. And in this kind of job market right now, man, you find great talent. You want to Keep them.
0:04:30 - (Bill Kieffer): So, you know, a lot of times people leave. It's not because of the job, it's because of the people.
0:04:33 - (Doug Jenkins): Right. And this is, I mean, I think this is applicable to every industry. Whether you're a manufacturer or you have office space, downtown restaurants, every sector can benefit from developing leaders within their organization.
0:04:47 - (Bill Kieffer): No, they absolutely can. You know, people hire people and people do business with people. Now, that doesn't mean that we have to all be gigantic extroverts and, you know, customer facing every day. But we all interact with others at certain levels. And if you can improve the leadership capability, the teamwork capability, the ability of each individual to interact better with other individuals, it's only good.
0:05:13 - (Bill Kieffer): It's only good.
0:05:16 - (Doug Jenkins): Absolutely. And what are some mistakes? You see, when I've seen a lot of companies start to, like, maybe look at this a little bit more, but it can be implemented in a clunky way, I would imagine. Do you see companies make mistakes and they're like, all right, we're developing leaders right now, and then maybe things go awry.
0:05:32 - (Bill Kieffer): Sure, let's go develop leaders. And they don't know what leadership means. I had that experience at one of the companies I worked for. I joined them. They said, hey, we need a global leadership development program. I said, great, I've done that before. First question, leadership team, what does leadership mean here in this circumstance for our business, for our culture? And a couple of folks actually chuckled at me. They go, well, of course we know what it means. I said, yeah, but book smart and real world smart are two different things. And if we as a leadership team don't agree on what leadership is, then the effort's going to be kind of suboptimized and we're going to do a lot of work and probably not land where we want to land. So big mistake is you don't understand what leadership really means. Second, big mistake is to look at it as a cost, not an investment.
0:06:20 - (Bill Kieffer): You know, at the end of the day, to do this right, like anything in business, you have to invest resources, time, money, attention, so on and so forth. And if you only look at leader development, developing people as a cost, you're going to have a swing and a miss.
0:06:35 - (Doug Jenkins): And if you look at that cost benefit analysis, what does it cost you to onboard new employees? What does it cost you to have to go through that recruitment process again? If you just want to look at the numbers, I would imagine that you're going to find some surprising figures there.
0:06:51 - (Bill Kieffer): Oh, absolutely. I mean, onboarding and retention is one or I'm sorry, Recruitment and retention is one thing, but then there's the real other cost of low levels of engagement, people not being as productive as they could, lack of clarity when people don't understand, you know, what am I here for and how does it fit and what are we trying to do? All those things add up to real cost, whether they're obvious or subtle or hard cost or soft cost.
0:07:17 - (Doug Jenkins): When you mentioned that there are, you know, different types of leaderships for different organizations, and different organizations need different things. Are we talking. Sometimes we need people to lead by example. Other times we need somebody to really step up and, and take charge. What, what are some different ways that different businesses look at how leadership or what leadership means to them?
0:07:35 - (Bill Kieffer): Well, you know, it's funny because in, in some organizations, leadership is not a set of characteristics. It's just a title. It's a certain level. You know, if you're a band 4 vice president, titled person, you're a, you're a leader. Well, you know, quite frankly, I think that's ridiculous. You know, at the end of the day, leadership is about a set of characteristics and behaviors that in, in my humble opinion, is all about causing things to happen that otherwise wouldn't with and through others.
0:08:02 - (Bill Kieffer): That's kind of my working definition of it. And you see every variation of what people think leadership is. There's the classic, you know, just hard charge and directive, command and control kind of leader. And, you know, there's times for that, right? If you're in an emergency, guess what? You might need that. Then there's the other side where you have very laissez faire folks and positions of authority, and that is a leadership style, and that can be effective perhaps with highly motivated, highly capable, experienced teams that really don't need somebody in a rank and there's everything in between.
0:08:36 - (Bill Kieffer): So, yeah, I mean, it's, it's a whole world of possibilities out there of what leadership really is. But every organization, no matter the type or size, really would do itself a service to sit down and go, okay, what does leadership mean here? Not just in a theoretical, but what's the set of behaviors and what's that going to drive and what are we trying to achieve and then taking steps to actually bring that to life.
0:09:02 - (Doug Jenkins): So through your business, you've worked with area businesses and businesses really across the nation in helping do that. One of the things that you focus on, and I know you have emphasis on, is that finding your why first. Let's talk a little bit about what that is.
0:09:17 - (Bill Kieffer): Yeah, so there's a whole stream of work out there about what's your why? It's in, you know, popular business writings and. And podcasts and all that stuff. And it's important. Basically, it's understanding what's your purpose? Why am I here? Why do I do what I do? Now, that's an interesting thing. And oftentimes people will say, well, here's my why. And then they just kind of stop with that. What do you do with it once you got it?
0:09:42 - (Bill Kieffer): That's.
0:09:42 - (Doug Jenkins): That's a really good question.
0:09:44 - (Bill Kieffer): Yeah. And how does that impact not only me on the job, but me in relationships at work, at home, and thus, how does that impact the overall work environment? So a while ago, I discovered and became certified in a. In a new assessment instrument called the Y Operating System. Takes its roots from the simple question of why. What's your why? Or what's your purpose? It realized that it fell short in a way that I kind of described.
0:10:12 - (Bill Kieffer): And this instrument goes on to help people understand their how or the process by which that why comes to life and their what or what they actually deliver. And I thought that was really powerful. And it gives participants a better, deeper, more useful understanding of this whole bit of why. Because it's not just why. For example, my why is to make sense of complex things. I can look at stuff and I can make sense out of it pretty quickly. Well, that's good.
0:10:42 - (Bill Kieffer): Comes with its ups and downs, right? But once I understood my how, which is mastery to learn as much as broadly and deeply as I can in the time allowed, now it goes, oh, okay, now I understand why I'm the guy asking 94 questions. Why I'm the guy driving people nuts with the hey, why did that happen? And how is this? And what's the root of that? And where do we come from? From that and why. Other people greatly value the fact that I ask those questions.
0:11:10 - (Bill Kieffer): And finally, it answers the question of my what or what is it I deliver? Or what's the result that I can be counted on for regardless of circumstance, and in my case, my what is trust? I can deliver solutions that you can trust and build relationships that are rooted in trust. So having that why, the how, and the what, or as I like to call it, your purpose, your process, and your promise, it really helps people understand more about themselves, and it helps them maybe get ahead of themselves in a positive way to help make a better impact on other individuals, the teams, and the organization overall.
0:11:49 - (Doug Jenkins): What does the process of going through and finding those things out about yourself and your Employees, for that matter, look like, I can't imagine. It's something you just sit down and after an hour or so you've got it. Oh, we've got this figured out. It seems like this is probably a process.
0:12:08 - (Bill Kieffer): Well, it is. And quite frankly, the work that they've done, they automated the assessment, it's about 35 questions and quite frankly, it's. It's easy to do because you just have to answer questions honestly. Right. They pose a bunch of. It's all statistically valid and reliable. They've got over a hundred thousand people take this thing to test its validity and its reliability, using over 500 companies around the world already.
0:12:32 - (Bill Kieffer): So the assessment itself is quite short. So if you're interested in doing something like this, get a hold of me and I will understand what we're trying to do. Is this for an individual who we're trying to improve their performance. Is this for an individual who we're trying to decide where they go next, what's a succession plan for them? Is this for a team where we're going to apply it to different folks?
0:12:54 - (Bill Kieffer): Then we go ahead and we apply the assessment. There's, you know, little techniques, technical steps. The assessment only takes about 20 minutes, it's not long. And that is just simply the start.
0:13:04 - (Doug Jenkins): Yeah, that's it.
0:13:05 - (Bill Kieffer): Yeah, yeah. So it, it you. I get the assessment results and then I work with the individuals. They say, based on your responses, it appears that your why, how and what are these? How does that resonate with you? And do you have examples of how that might have worked well for you in life, at work, etc. And do you have examples of where that might have been kind of challenging for you and how are things going now and so on and so forth. And then that can lead to a longer coaching engagement if there's a desire and intent for that.
0:13:36 - (Doug Jenkins): Right.
0:13:36 - (Bill Kieffer): You can do the same thing for teams. You got a team that's not getting along and nobody really knows why and nobody's really being doing anything terribly wrong. They're just very different people. This can be really powerful in helping folks understand themselves and understand the other folks in the team so they can figure out how to leverage all the good and work through and around the stuff that maybe is a little foreign to them?
0:14:04 - (Doug Jenkins): Absolutely. Have you seen obviously in practice and working with businesses, are there any industries or businesses where you've been surprised at how effective this method has been?
0:14:14 - (Bill Kieffer): Honestly, it's effective in all of them, whether you're manufacturing, whether you're a staff role, whether you're operations, whether you're retail, whether you're nonprofit, you're for profit, publicly traded, privately held, held, large company, small company, family owned, you know, not family owned. This can work in all the groups. The key to the success, though is quite honestly the leadership team, the people in positions of authority saying yes, in fact this is important, and giving that the individuals or perhaps the teams a kind of positive lead in to it.
0:14:51 - (Bill Kieffer): You know, this is not something that you want to do for anything punitive. This isn't a punitive.
0:14:55 - (Doug Jenkins): Right.
0:14:55 - (Bill Kieffer): This is about helping people understand who they are and how they operate and what they deliver so they can perform better. So they can perhaps better understand themselves in and outside of work. And so they get along better and work better with folks on their teams and in other groups.
0:15:12 - (Doug Jenkins): Definitely something that I think our area employers should be looking into. Bill, before we get into how people can contact you if they want more information on it or just maybe want to take that first step, that would be a missive we didn't mention you are a published author there. I see the book in the background, the military career transition, and I know you're working on a second one. I don't know if you can, if you can talk a little bit about that or not.
0:15:35 - (Bill Kieffer): I can. I can. I appreciate you bringing that up. This book came out a year ago, July of 21. It releases Amazon's number one new release in their job hunting category. So I was really pleased with that. And it's all about helping service members make the transition from the military to the civilian business sector. Now the interesting thing, the context is military, but the lessons are all applicable to civilians, whether you're military directly or even are never been around the military. The examples in this book are military.
0:16:07 - (Bill Kieffer): That's about helping people land. I can't get too much into the second book, but the kind of the gist of the second book is what do you do once you've landed? So first one gets you there, the second one helps you become successful and remain successful once you're there.
0:16:25 - (Doug Jenkins): I'm very excited for that and congratulations on the first book as well. I think it's right behind me too. There, I've got it.
0:16:31 - (Bill Kieffer): Look at that.
0:16:32 - (Doug Jenkins): There it is. I think I got a thank you card blocking the, the bottom half of the, the COVID jacket there. Bill, if people want to get in touch with you and learn more about any of this, what's the best way to do that?
0:16:44 - (Bill Kieffer): Yeah, the easiest ways on LinkedIn, quite frankly. William E. Bill Keefer I'm all over LinkedIn. I'm on it way too much. If, if you're not a LinkedIn person, you can get me. My website is www.keefer k ie f f e r-associates.com www.kefir-associates.com or you can email me at billiefer-associates.com or heck, you can give me a call. 419-205-7072.
0:17:16 - (Doug Jenkins): Well, Bill, it's great information. I think that a lot of our members would be well advised to take advantage of some sort of leadership training, whether it be through you or be through someone else doing that. Just building that team is such a huge part in that employee recruitment and retention. Thanks for taking time to join us today.
0:17:35 - (Bill Kieffer): Well, thanks for the opportunity, Doug. It's great. And looking forward to chatting again with you soon.
0:17:40 - (Doug Jenkins): Absolutely. I'll next time I'm up your way, I'll buy at the Portage Inn.
0:17:44 - (Bill Kieffer): There you go. Sounds good, man.
0:17:45 - (Doug Jenkins): It was good. I enjoyed it this last weekend.
0:17:47 - (Bill Kieffer): Love that place. Love that place.
0:17:50 - (Doug Jenkins): Thanks again to Bill for joining us. I've heard Bill talk at a lot of different events on a variety of topics. Always enjoyed getting his perspective. If you're having a lot of turnover still, it's worth looking into some leadership training. I think you'll be pleasantly surprised by the results. And really, like we talked about, it doesn't really matter the industry, whether you're a manufacturer, you've got offices downtown, a restaurant, what have you doing. Those leadership training events and learning more about how your team works together can go a long way.
0:18:17 - (Doug Jenkins): One quick chamber note to run by you. We are coming up on the next cycle of our digital billboard program in about a month. If you've ever wanted to do outdoor advertising, this is really a good way to dip your toe into the space at a fraction of the cost. We have a spot on the digital billboard across from the Walmart on Tiffin Avenue right now and our members can get a steep discount. If you're interested in that program, let me know and I'll get you all the logistics for that.
0:18:39 - (Doug Jenkins): Now, let's get back into the show. Joined now by Bob Mauger of Mauger Exterminating Company. And Bob, 66 years as a Chamber of Commerce member, that is a long time. I know you haven't been part of it for 66 years, but we really appreciate the patronage. Tell us how the company got started.
0:19:00 - (Bob Mauger): Well, my grandfather was in the, in the industry down in Columbus and they were having payroll problems, so he decided he Was going to take all his accounts that were up here and take them over. And he moved up here and started the company.
0:19:17 - (Doug Jenkins): So you've been here ever since. How did you then get into the, the company? It sounds like it's been in the family for a long time.
0:19:24 - (Bob Mauger): Yeah, well, my grandfather then was up here for a couple of years and he called my dad and said, I need help. Come up and join me. And my dad came up and then I was next in line.
0:19:41 - (Doug Jenkins): And so it's been a family affair for 66 years now. Let's talk just a little bit about the services that you offer. What are the things that people call up mugger exterminating that they can, they, they can have you do?
0:19:58 - (Bob Mauger): Well, right now the big thing is yellow jackets and hornets, but bed bugs keep us pretty busy. And then, you know, there's always the industrial and commercial stuff. Restaurants and, uh, food service, uh, well.
0:20:21 - (Doug Jenkins): Food industry, a lot of stuff. Let's talk a little bit about the. You were talking about the mean insects right there, wasps and hornets this time of year, especially going into the fall, that tends to be when they get a little angrier as they're finding food. And hanging out around trash cans at football games is where you'll find them. What are some things people can do to try and prevent it from happening to begin with?
0:20:46 - (Bob Mauger): Well, just keep food from laying around outside.
0:20:53 - (Doug Jenkins): That's the, the biggest thing you can do. But should it happen, you want to call a professional. What are the precautions? What are the things that you do to do this in a safe and easy way? I don't know if it's easy when you're dealing with wasps. They're mean.
0:21:08 - (Bob Mauger): Well, we do. The wasps in general, we do from a distance with power sprayer treating their nests up along the eaves and that. And one thing people really want to avoid doing is sealing them up inside. There's a lot of people that, you know, take some foam insulation and spray it into the nest opening and they're going to get out of there. And half the ways out are into the house.
0:21:45 - (Doug Jenkins): They're going to go to the point of least resistance and make their way. Wow.
0:21:49 - (Bob Mauger): All the easy ways out are in the house.
0:21:53 - (Doug Jenkins): That's terrifying.
0:21:55 - (Bob Mauger): Yeah, it can be.
0:21:57 - (Doug Jenkins): Yeah.
0:21:59 - (Bob Mauger): Makes our job a lot more difficult.
0:22:02 - (Doug Jenkins): Call the professionals for sure. We do see you out doing a lot of industrial work and, and that's. I mean, you've got a lot of big facilities. Big facilities have nooks and crannies and places where critters can get In. So I imagine there's a whole walkthrough you have to do when. When you get ready to take on an industrial client.
0:22:20 - (Bob Mauger): Oh, yeah. Just, you know, what kind of problems are going to be dealing with the conditions that might make that problem worse. And of course, you know, exclusion. You know, keeping your miles is always a big thing.
0:22:41 - (Doug Jenkins): Yeah. I imagine it's a lot easier to keep them out than dealing them once they get in.
0:22:45 - (Bill Kieffer): Right.
0:22:46 - (Bob Mauger): It's. It's cheaper put or cheaper preventing fires and putting them out.
0:22:51 - (Doug Jenkins): That's a very good point. What would you say some of the bigger challenges you faced over the years have been.
0:23:01 - (Bob Mauger): As far as challenges? Just the industry changes all the time. In like the late 90s, if you would have said you guys are going to be doing a bunch of bed work, you would have had a bunch of people staring at you like you're crazy. But then all of a sudden, you know, early 2000s, they just took off like something out of nowhere. I hadn't done any bedbug jobs probably since like 1995 or 1975 to 2000.
0:23:46 - (Doug Jenkins): That's. And certainly that's been a prevalent thing over the last several years. So.
0:23:51 - (Bob Mauger): Yeah.
0:23:52 - (Doug Jenkins): What's one way technology has really impacted your industry?
0:23:57 - (Bob Mauger): Well, the. The chemical makeup, the formulations that we use used to be everything was either emulsifiable or soluble, meaning it was dissolved in water or oil, and then they switched to like microencapsulated, which are like nylon beads, are impregnated with the active ingredient. So you went from like half and 1% to three three hundredths of a percent or 33,000ths of a percent.
0:24:41 - (Bill Kieffer): I mean.
0:24:41 - (Doug Jenkins): Oh, wow. So it's become more efficient in delivery methods.
0:24:45 - (Bob Mauger): Oh, yeah. In. The chemicals have changed. I hesitate to use the word chemicals, but the products have gone from organophosphates and chlorinated hydrocarbons to ethroids and synthetic plerethroids and some mucatinoids, which are. Yeah, they're all less toxic, but they're aimed more at systems that are really weaknesses for insects.
0:25:26 - (Doug Jenkins): So it's all highly technical. I mean, I feel like I'm getting a science lesson here just talking to you with some of the terms. So I would imagine there's a lot of keeping up with the latest of what's happening in the industry and certifications and doing that to make sure that one. That you're doing it safely, but also always delivering the best quality product.
0:25:44 - (Bob Mauger): Yeah, And I've always been one to. You know, there's a continuing education out there. Get as many guys going to it as possible because can't be too educated.
0:25:59 - (Doug Jenkins): It's a very good point. So if people want to learn more about muggers exterminating, what's the best way for them to get in contact with you?
0:26:08 - (Bob Mauger): If they need a prop, if they have a problem they need take care of, they can just give us a call.
0:26:15 - (Doug Jenkins): There you go. I even have the phone number. I've got my cheat sheet to the right here. 419-422-4464. The number to call.
0:26:23 - (Bob Mauger): That's right.
0:26:25 - (Doug Jenkins): Well, Bob, we appreciate you joining us today and again, thank you for being such a longtime chamber member against 66 years as a member here. We do really appreciate it and your service to the community. Thanks again to Bob for joining us today. Really enjoy learning more about some of our longtime family owned businesses in the area. And certainly 66 years, no small feat. So good talking to Bob about that.
0:26:50 - (Doug Jenkins): That's going to do it for this week's episode. I hope you learned a little something about the local business community and hopefully a little something to help you run your business better. If you have any ideas for topics that we should cover, just send me an email@djenkinsindleyhancockchamber.com Remember, if you're listening on the website, we can get every episode of Chamber Amplified delivered straight to your phone. Just search for Chamber Amplified in your favorite podcast player.
0:27:15 - (Doug Jenkins): Thanks again for listening. We'll see you next time on Chamber Amplified from the Findlay Hancock County Chamber of Commerce.