Code & Pixels
A couple of UX Engineers, navigating the intersection between design, development and everything inbetween.
Code & Pixels
23: Cohost Corner - Support & Office Hours
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Adekunle Oduye & Kelly Harrop
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Join our cohosts as they chat about their own experiences with support and office hours.
What does support look like?
A balancing game
Timelines
A typical support experience
Using a workflow
Maybe the docs aren't good
Being on call
Prioritizing your team
What are office hours?
Who attends?
Resolution documentation
When to go async vs sync
Closing thoughts