23: Cohost Corner - Support & Office Hours

Join our cohosts as they chat about their own experiences with support and office hours.

Chapters

• 0:28 What does support look like?
• 2:07 A balancing game
• 2:49 Timelines
• 4:46 A typical support experience
• 6:25 Using a workflow
• 9:05 Maybe the docs aren't good
• 9:49 Being on call
• 10:53 Prioritizing your team
• 11:17 What are office hours?
• 12:48 Who attends?
• 15:35 Resolution documentation
• 16:44 When to go async vs sync
• 21:00 Closing thoughts