What is customer retention?

Hi there! My name is Irina and I'm a SAAS founder and business consultant specializing in operations and processes optimization. Over the past few years, I've had the opportunity to work with 50+ small and large companies worldwide, helping them to design systems that effectively align the right people, processes, and tools to achieve outstanding results.

I have a wealth of experience in the eCommerce industry, having spent 2.5 years running a fulfillment center in China and launching my own software, TrackMage.com. At TrackMage, our mission is to make life easier for eCommerce entrepreneurs by automating as many routine tasks as possible. Our platform tracks shipments, upsells additional products, and handles automatic follow-ups for reviews, helping businesses to reduce the time spent on customer support by 70% and increase sales by 5-10% on autopilot.