Inside Innovator's Mind
Hosted by aigo.ai co-founder, Srini Pagidyala, the Inside Innovator’s Mind - A Customer Engagement Podcast, features North America’s most innovative & bold leaders giving us an insider's view on what it takes to bring about engaging customer experiences that increase loyalty, market share, wallet share and significantly reduce cost to service customers, while creating brand evangelists. This show is sponsored by aigo.ai, the world’s first and only chatbot with a brain. Learn more at: https://aigo.ai/
Inside Innovator's Mind
Delighting Customers through Hyper-Personalized Gifting Concierge using Chatbot with a Brain
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Srini Pagidyala
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Episode 1
1-800-Flowers is a company that has always embraced technology to grow, to transform and reinvent their business for over 45 years. In the 70's they started with one flower shop and today they are a one-stop shop for a wide variety of gifting needs.
In 2022, they are reinventing their business again by redefining conversational commerce using Aigo.ai – Chatbot with a Brain technology.
They are now providing a Hyper-Personalized Gifting Concierge to delight millions of their customers by creating engaging experiences.
Hear it from their Chief Technology Officer (CTO) Abi Sachdeva on why & how they are creating experiences and engagement with customers by embracing Chatbot with a Brain.
Story Notes:
- Building Up your Innovator's Mindset
- What Drives you the Most
- Why did they select Aigo out of 3000 companies?
- What benefits are they realizing using Aigo?
- What is the future vision for Aigo?
- Hyper-Personalized Gifting Concierge
- Lesson Learned on Conversational Commerce
Visit https://aigo.ai/ to learn more
