One of the phrases we hear all the time as Golf Professionals is something to the effect of “to meet or exceed expectations in every interaction”. It’s an admirable goal and certainly a worthwhile mantra if we want to succeed in our positions as Golf Professionals.
But how many of us have taken the time to find out exactly what those expectations are? What questions should we be asking during an interaction to get clarity on what our members, customers, bosses, and club leaders really want from us?
In this episode, we find out. And it starts with a very powerful, but challenging phrase to use consistently...tell me more.
Charles White, of White Ridley, is an executive leadership coach who, during a long and successful career, has coached company presidents, corporate executives and CEO’s to improve their performance on the job and create positive outcomes for their organizations. He coaches his clients to build a culture of integrity, where leaders do what they say they will do and clearly define expectations and results.
All the while, he’s been a golf junkie and an active member of multiple high-end clubs on the east coast. He’s a friend, mentor and coach to multiple golf industry professionals and understands the challenges that we face and where our opportunities are to build a successful career. If after listening, you’re interested in working with Charles to become a better leader, find out more and contact him by heading to whiteridgely.com.