GBN University Podcast
Discover the path to success in the golf industry with the GBN University podcast. Hosted by Col. Spencer Clouatre, PhD, this educational series delves into leadership, finance, merchandising, and more. Join us on the journey to greatness. Subscribe now for expert insights and strategies.
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GBN University Podcast
Creating Community with Tyler Gosselin
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Retired Colonel Spencer Clouatre hosts the GBN University Podcast with guest Tyler Gosselin, Director of Golf at Greensboro Country Club in North Carolina, who discusses his Vermont roots and hospitality upbringing in a family bed-and-breakfast. Gosselin outlines his career path, emphasizing making people feel welcome and mentoring staff to deliver consistent member experiences. He highlights visibility and responsiveness, using AI tools like ChatGPT for mock interviews, and maintaining work-life rhythm through intentional calendaring and prioritizing family.
Show Notes:
00:00 Welcome and Introductions
01:45 GBN Roots and Career Path
02:42 Golf Exchange in Wales
03:19 Ben and Jerry's Beginnings
05:33 Service First Philosophy
06:59 Growing Up in a BnB
09:08 Skiing Outdoors and Family
11:22 Choosing Clemson PGM
13:57 Mentorship at a Big Club
17:33 Culture Visibility and Trust
21:35 Feedback and Early Fixes
26:37 Preparing for Big Events
27:15 Tournament Checklists
28:35 Clear Expectations Culture
30:39 Turnover And Knowledge
32:45 Debriefs And Traditions
35:13 Values Over Opinions
37:43 Emotional Intelligence Skills
42:33 Making People Feel Welcome
47:03 Future Hospitality Community
51:56 Visibility To Responsiveness
58:01 Advice For Young Pros
58:43 AI As Practice Partner
01:04:59 Work Life Rhythm
01:12:02 Final Takeaways
GBN is the leading private network for today's most successful PGA Professionals. Exclusive events at premier facilities, vendor partnerships to grow your business, education to increase your knowledge, and access to the top Professionals in the industry are just some of what membership in Golf Business Network will get you. Go to www.golfbusinessnetwork.com to find out more and become a member.
