"As you build an experience in success or failure, you have more confidence when it comes to an even bigger opportunity or bigger risk...and you can recover and thrive." -Shawn Moren, Executive Advisory/Partner (CHRO Sector), Gartner
Shawn was the head of HR at Regis Salons when COVID-19 hit, ravishing the nation and service industry. Regis quickly worked to diligently flesh out a safety and operations plan to ride the turbulent months that followed. No stranger to challenges, Shawn recalled a question her father posed to her at a tennis match when she was younger, "Do you want to hit home runs or do you want to hit base hits? You cannot hit home runs without strikeouts, that's just a part of life." Focusing on connectivity with others, Shawn found success in instilling an environment of meaningful work and values among her team members.