Divorce Coaches Academy

When and Why to Fire a Client (And How to Avoid It in the First Place)

June 22, 2022 Tracy Callahan and Debra Doak Season 1 Episode 9
Divorce Coaches Academy
When and Why to Fire a Client (And How to Avoid It in the First Place)
Show Notes

It happens. You begin coaching a client and ... uh oh ... it's just not working. If you've ever struggled with the decision to end a client relationship, then this episode is just for you.

Today Tracy and Debra talk through the nuts and bolts of what to do when you begin to notice something is off, action isn't being taken, the client isn't a good fit, payment isn't forthcoming or something else has gone sideways in your coaching relationship.

Relationship is the key word here. Coaching is a relationship between us and the client, so all the same boundary and conflict resolution skills we would bring to any other relationship should apply here. Chances are if you aren't feeling it, your client isn't either. So use your curious questioning skills to identify what is getting in the way and help your client determine how they want to move forward. Often this open and honest dialogue will either get the work back on track or help the client self-identify that coaching with you isn't right for them right now. This allows you to bless them and send them off with resources, referrals, and love.

You have two powerful tools that can help you - your consult call and your coaching agreement. The consult call has two express purposes. First for you to share the value of what you offer (sales), but also for you to learn enough about the client to determine if they are a good fit to work with (screening). Once you choose to engage, your coaching agreement outlines the mutual responsibilities (boundaries) that you both commit to uphold.

Don't let an ineffective coaching relationship linger and create friction or frustration for either of you. It's not a reflection of your coaching skills or expertise, it's just not a good fit. Support that client in discovering what they do need, point them in the right direction, and sit back in confidence knowing you did the right thing for both of you.

You can learn more about DCA™ or find out about any of the classes or events mentioned in this episode at the links below:

Website: www.divorcecoachesacademy.com
Instagram: www.instagram.com/divorcecoachesacademy
LinkedIn: www.linkedin.com/company/divorce-coaches-academy
Email: DCA@divorcecoachesacademy.com