Episode #13: Expanding on Boundaries- Booking and No show Fees

As a hairstylist, you want to ensure that your clients know what to expect when booking an appointment with you. However, setting clear boundaries and charging booking fees can be tricky. 

It's not uncommon for hairstylists to lose money because a client no-shows or cancels at the last minute. Not only is this frustrating, but it can also be very costly.

Booking Fees are a tool that helps hairstylists set clear boundaries and charge booking fees upfront. This tool ensures that the client and the hairstylist are on the same page before any money changes hands.

In this episode of The Chair-apist podcast, Kim Kennedy talks about boundaries and booking fees. She explains why it's essential to set boundaries with clients and how doing so can help you become a more successful hairstylist. Kim also shares her tips for setting your own booking fee, and why it's important to be upfront with clients about your policies. 

Kimberly Kennedy of Next Level Hairstylist has been in the industry for 15 years. She has created a signature program called Next Level Hairstylist to help hairstylists hone their skills and become the best they can be. Through this program, she provides hairstylists with the tools they need to succeed in their careers and personal lives. Kimberly is passionate about helping others reach their full potential, and she firmly believes that anyone can achieve greatness if they set their mind to it.

If you're a hairstylist looking to take your business to the next level, this episode is a must-listen!

Check out Next Level Hairstylist:  https://www.nextlevelhairstylist.com/

Follow Kimberly on Instagram - @kimkennedyxo

Transcript

00:00:09 Cameron 

Second, welcome to another episode of The Chair-apist and I am so lucky to have Kimberly back on with me. 

00:00:21 Kimberly 

Yes, I'm super excited for this episode. 

00:00:24 Cameron 

Oh me too. 

00:00:25 Cameron 

It's a touchy one. 

00:00:26 Kimberly 

It is, it is, but it's so good. 

00:00:29 Cameron 

The last episode was about boundaries, which I think we could all work on that, and we probably realize that through COVID that boundary was important or they are important and having them is very important and what we're going to talk about today is again touching on that as well. 

So, when we got together a couple weeks ago, I said I want you back on The Chair-apist to talk about booking fees and no shows and I do feel like having a little bit of those touchy episodes, that's the ones that get the most hits because people are like I'm having trouble with this and we need to talk about it. 

'cause I know the toxic salon environment one had a lot of listens because I think you know you just want to work through some of the stuff that's going on, maybe with guests or maybe within salons. 

Because everybody is kind of working their stuff out, and I think there's just been a full moon every day since COVID. I don't know. Have you felt that at all? 

00:01:27 Kimberly 

The pandemic and the shutdown of everything. I think it just gave so many hair stylists the opportunity to pause and reflect and realize, oh my God, yeah, those boundaries that you're talking about that like. 

You know, it's easy when what we do. We love what we do. You know so we'll do, we would do it all day. 

We say yes, you know it, it comes real natural for us, and but then when that starts to take over into those personal boundaries and it starts to affect our personal life. And like you know, you and I were talking about taking Saturdays off. 

You know, when that's not matching like that dream, that's where you know we need to reign it back in and to find out where are our boundaries. 

It's first US knowing where our boundaries are at and then communicating them to others to know how to treat us, whether that's personal, personally or professionally. 

00:02:14 Cameron 

Well, it all kind of goes together because if you personally have a hard time with holding boundaries. It's going to bleed into your professional life and if you start to create those boundaries in your professional life, that will bleed into your personal life. And people aren't always stoked when you create boundaries. 

I remember actually my mom in high school. She was like this is my line. Do not cross it and I was mad at her for probably a year. 

00:02:37 Cameron 

You know, but then you realize, oh, this is great, this is my boundary. You don't cross this. And I mean that was stupid teenage stuff, but it's the same thing, you know. 

00:02:47 Kimberly 

But that's that there's like a saying out there that it's if people get upset that you created or put in boundaries is just more evidence that you needed the boundaries to begin with. 

00:02:58 Cameron 

Oh, for sure. 

00:02:59 Kimberly 

You know. That they're there for a reason, and it's also you know it's communicating, so I don't...I'm so so excited to get into this episode. 

00:03:06 Cameron 

Well, you are wonderful as a business coach, and I know that you got really inspired by would you say Brett Siva inspired you to go out and do more education and coaching? Or did you already want to do that beforehand? 

00:03:19 Kimberly 

Yeah, no, I definitely wanted to do it beforehand. She definitely like almost like, gave me that permission to step into it more and to follow what was on my heart like. 

You know, sometimes it's like, you don't need anybody's permission, but so sometimes when just hearing somebody else say yes, it's ok to do this. It's okto become an educator. 

It's ok, you know to take off Saturdays or raise your prices. Like sometimes that's just that extra boost that you need, and so she yeah, she helps give that to me. 

00:03:46 Cameron 

Well, you have helped me a lot as a business coach too. Just watching you move through your journey and also helping me with taking Saturdays off, creating some boundaries and my pricing. 

And you know one of those things that I thought about was having a booking fee, and I do definitely do no show fees. 

But I have a really hard time with enforcing them myself, and I mean I do them, but I don't know. I think a lot of people out there like how do I do this? How do I make it ok?  

I always kind of stand behind, well, my dentist does it. Or my therapist would do it to me you know? So how do you navigate that I guess? 

00:04:27 Kimberly 

Yeah. So like policies were always something I struggled with behind the chair. You know, it's like one of those things you know you need them. 

You see other people have them, but you're not necessarily sure exactly how to enforce them or just how to implement them in general, and what I actually find is; one when you when you really break it down to is why do I have this policy to begin with? 

And you come from you come from a place of business, but you also come from a place of love when you have it because like you see it time and time again where stylists are not implementing them properly and then they're really upset and they're mad at their client and they're pointing you know it's that one finger is pointing you know somewhere else, but three are pointing back at you, and so you know instead of, you know, being so upset about a client because they don't respect your time. 

That's just a sign that we need to change something in our business. Whether that's how we are communicating our policies, or there's always a way to step it up in those missed opportunities and so knowing why you have those policies to begin withis...it's to be able to serve as many clients as you can. 

It's not you know...Yes, of course. It's about the money, but that's not, it's not, oh my money, my time you don't respect my time you know what I mean? 

It's about being able to share your gifts with as many people as possible. And that means somebody showing up in your chair. So we just need to simplistically have a system set up in place, i.e policies, and communicate them properly to our clients and to people who want to do business with us to set us up for success to be able to ensure clients are going to show up and that the right clients are going to show up. 

00:06:16 Cameron 

Yeah, that's you know you saying that reminds me because I know there's been times when I'm messaging a client. 

Who's telling me, you know, two hours ahead of time that they're not going to make it or they forgot about their appointment. 

And I have to reflect on. Did I tell them this was my policy? Did they sign something saying this was my policy? Because oftentimes I'm pre-booking my clients, so if they made their first appointment with me, I've been making their appointments ever since. 

So maybe I never brought up the fact that I have a 48-hour cancellation policy to them and so I am always a little worried when I'm sending them that text like I have a 48-hour cancellation policy. 

You know I'm going to give you this pass, go collect $200, you know Monopoly money and that just so you know, 'cause you're not going to have to pay me the $200.00 you would have owed me. 

So, I find myself saying have I actually communicated this clearly and I think most I know a lot of stylists are probably not communicating clearly. Because a lot of the ones that I talked to say Oh my gosh, I never said that to this person 'cause all I've done is pre-booked them or I'm the one who makes their appointments. 

They've never gone online and click the box that says, I agree to this policy. 

00:07:21 Kimberly 

That is honestly the biggest. If somebody listening to this all they take away from it is communicating to your client what they need to do if they need to cancel or reschedule it is so. It is as simple as that and every single time, so when they're even when you pre-book them. 'cause I pre-book all my clients. 

You say hey, and if you need to cancel or reschedule, this is the steps you need to do so you can avoid the cancellation fee so you can you know. So 'cause there is this, you know I need. I need 48 hours but every single time even with the clients that you've seen a long time, they still need that reminder of what to do if they need to cancel or reschedule and what that window is like because if not, just like you said, if you didn't tell them or they didn't know, then you come with you come at them with Oh well there I'll be sending you over the invoice. 

There's and you know cancellation policy and you need to pay it, and they're surprised, you know, that's also that's not fair. 

That's really not fair unless you know for sure those checked boxes were checked or that you know you communicated properly. 

You know, without a shadow of a doubt that they know what your policy is. And so you know it's taking that consideration. 

If I ever like, was unsure like what you said and was like. Dang, I think I dropped the ball on this one. I don't think that they know the... 

Let's see then, that's usually, and especially if it's a first first time offense of it happening or it's a fluke. 

You know 'cause those things happen? We're human. 

I'll just say I'll go ahead and wave it this one time I'll make a note in your file, you know that it's been waived. Now you know the policy moving forward. We just need this amount of time and then you know now it's for sure.  

So if they're a second offender doing it, then you know it comes up a second time. Then you know it's all written. It's documented, they know. Everything is in the clear and you feel better about it. 

00:09:06 Cameron 

We do get lucky every once in a while with those guests who they just say I'm going to pay you. I totally screwed up, but that's not 100% of your clientele, so it's important just to make sure you're communicating, and you know what the consultation is so important. That's something that you can bring up in the consultation with your guests. Maybe do the extra step of making a cancellation policy. 

I know we're trying to be environmentally friendly, but maybe on an iPad that they can just check and sign and then it goes into their file or whatever, or even just a paper copy that goes into their file. 

00:09:37 Kimberly 

You know it's not like, oh, this is my cancellation policy. It's just again making them aware of what do they need to do if they need to cancel or reschedule. And these are your business boundaries and that it should be not just one time.  

They should probably see it about three times. I mean your website, your client intake form a verbal confirmation even in their like you know confirmation e-mail of their appointment, their reminder emails, you know there's tons of steps that we can take to ensure that they know the policy and the clients that are not going to take that seriously or not that are going to show are most likely not your dream clients. They're not clients that you're going to want to have in your chair anyways, and so you can find clients that respect your time. 

We were just down in a trip down in Miami, actually. I kind of like to give it an example. It's like almost like making reservations at a place. 

There's a walk in, you know, restaurant you can go to where you're like, oh, I don't you know, maybe we'll get a table. I don't really care where the tables at in the restaurant, you know it's just a walk-in style place. There's places that need reservations that you can go to OpenTable and make a reservation, but you also can no-show that reservation and cancel it, no skin off your back but when we were down in Miami there was a restaurant we made a reservation at and they wanted a $50.00 deposit just to ensure we were going to show up and we were just having a couple of cocktails. It's not like we were having dinner, we were just going for drinks and but we were. 

We were serious about showing up and so we had no problem putting the $50.00 deposit down to ensure we're going to show up, and it's almost like that same level. 

But for hair stylists, as far as taking booking fees and you say you and I talked about this, I recommend as a business coach and working behind the chair. 

I switched to taking a booking fee versus my deposit because technically, even if you say it's nonrefundable depending on States and things like that, most of them are legally refundable because there was no certain goods or services exchanged. And I learned this lesson through PayPal because I used to take deposits through PayPal and quickly realized when somebody requested a refund and got it. 

I was like but it was nonrefundable and Paypal's like, well, was there any sort of service or good exchange and I was like no and they're lke, well, this is to protect the consumer, which I totally get. 

And I learned from the photography business, actually photographers take booking fees because there is a process of intake form and that consultation and you're doing work to book those clients. 

And it was like a light bulb moment went off where I was like this, this is it, this is it. 

And so, I always recommend to my students taking a booking fee, and we I walk you through like how to do that in one of my in my signature program, then that booking fee is applied to the services the day of. 

And that has filtered out like I was just saying that's filtered out...It's serious inquiries only it. 

I'm not sitting around the salon worrying are they going to show up? 

Ok, they're 5 minutes late or 10 minutes late. Oh my gosh, this is a new client. 

It just takes that worry and stress out of it that you know they're going to show up 'cause they got skin in the game, you know. 

00:12:41 Cameron 

Oh, for sure. 

Style Sharp Shears is the best shear sharpening service. I love it because Trey comes in here and he sharpens my shears here. He doesn't take him with him. He will do mobile orders as well so you can ship out to him. But for those of you who are local or once he can travel too, he is great 'cause he comes in and he does your shears in salon totally blends in with your environment. 

Makes you super happy and then he's off and he makes your next appointment for those who need to ship in. He is super-fast and efficient and soon he will have his own shears. 

That is Trey, with Style, Sharp Shear Sharpening Services. 

I had the weirdest, I guess, stupidest moment of my some of my career that I've done in a long time where I had a and no fault of the guest at all. It was totally on me and I'm sitting there in the extension shop, wait, I didn't get a deposit. 

Wait! Oh my gosh, how much hair does this woman have I literally made an extension appointment over the phone talking about their hair, knowing what color they are? 

And I was like great, didn't take a deposit, didn't like just have this total moment of like am I just out of beauty school and I don't...I'm totally like amateur hour don't remember how to consult and have your hands in the air, and it was just this moment of just like... 

Ok, I've been doing this for 20 years and you can still make that mistake and I will totally admit to my wrongdoings when I do screw up and so I messaged the client and said, you know, due to inflation and all the things that are happening, this is how much your hair is going to cost. 

Do you still want to do this appointment? And she was like whoa, no because I don't think she realized how much it was going to be, but in that moment, I mean my friend who's sitting there who's also a veteran as long as I've been eoing it was like what, Cameron? 

It's like this is where booking fees helps and this is where your client intake helps. And actually if you are doing something that's as important as well, it's all important.  

But as I guess more, you have to be precise with extensions where you should have your hands in somebody’s hair and it was just all these moments of like, oh my gosh, you've been doing this for head this long and you just told. 

Royally, royally screwed up and almost spent a lot of money on hair that wouldn't have been actually installed in somebody's head. 

00:14:56 Kimberly 

Yeah, it's those moments that we always have to just like check in with yourself and it's good that that trigger went off inside you of like I dropped the ball like... 

00:15:06 Cameron 

It was a week later trigger. I was like I let this whole thing go on for a week and then I'm going wait no, oh my gosh, what am I doing and I will always tell people when I make mistakes like. 

Hey, I made a mistake. I should have sat you in my chair, I should have done this. This is not my normal behavior. 

I apologize like must have been the I'm going to blame that one on the full moon last week, the week. 

00:15:28 Kimberly 

Yeah, and that's hard to do. That's hard, that's a hard pill to swallow for a lot of people to you know, admit that they dropped the ball. 

Whether that's even just on a formulation or a redo? You know, even when reduce happen, that looks like, yeah, that's just that's a whole. 

00:15:41 Cameron 

Wrapped around color. 

00:15:44 Kimberly 

That's a whole another thing, but it's...It is. It's always about. 

So, I always like a foundational part of my coaching is it's always just reflecting in on what you have control over and what can I change. You know, like I said, it's so easy to point to the client and say, oh well, it's them and they're late and they cancelled last minute. 

And you know all of those things. Or like I bought all this hair and they don't respect me and it's like you have like you owned that you're like, no I didn't communicate where could I have stepped it up, you know and communicated this better. 

What lesson can I learn to move forward so this doesn't happen again? You know what system can I have in place? 

00:16:26 Cameron 

There's definitely holes in everybody system, and I'm learning, especially now with how guests want their experience to be, that those holes just need to be filled and our boundaries need to be there. 

And you know, that's really a big part of why I started this podcast was because I was constantly reaching and trying to find answers and there wasn't a lot of podcasts out there for hair back when podcasts were famous and you know or famous. 

They were so famous and I was just listening to my favorite murder and there was nothing that was hair related and so I mean, now it there's a lot more to hear and listen to. 

You know, there's some great podcasts out there, but that was really my driving force because. 

How do you do this? How do you navigate this? And even if you're in the suite where you don't have a lot of people that you cohabitate with and and can talk to about these things, and I know like in the solos they can do that, but sometimes you kind of isolate yourself and then you feel like you need some help. 

And so if I can just help one person. That's all you can do. 

00:17:35 Kimberly 

It is. It's good and I think that the other part of that too, is is like there is, you know, with all these platforms, forms and stuff, there is so much information out there and it it's about you know, taking what you need right now and just leaving the rest on the table for later. 

You might need it later, or it might not work for you. What works for one person doesn't necessarily work for somebody else, so it should feel good to you. And it should be simple, and you know at ease. 

You know it depends on your type of clientele. It depends on you know your lifestyle. There's a lot of different things in business but what's really cool is we get to this industry is we get to make them our own. 

But it is...It's always just identifying and being aware of the issues that come up. So, like if you have a client that is chronically late and that's starting to rub you the wrong way, finding what can you do to change that? 

Is it a simple conversation? Is it documenting when they're going to be late? 

You know, to have that as a reference, how can you make that conversation go better, especially when it comes to like actually implementing the policy? 

There was one time I remember I had an appointment somewhere and I I found out on like Friday I needed to cancel, and the appointment was like Monday afternoon, but they were closed on the weekends and I was like, you know, I’m not going to leave a voicemail, they're not going to get it. 

I will call first thing Monday morning and let them know I can't be there. And I did that. Like 'cause I know how you know what it's like to run off of appointments. 

The woman that answered the phone was like, uhm, hold on one second and then she like went and checked with the person and she was like so she has a cancellation fee that we’ll need you to pay and I was like, oh. 

And you know, I coached to this, so I was like just kind of fascinated by this scenario. 

And I was like, oh, I'm so sorry I didn't...nobody told me about it. 

I didn't know I would have left a voicemail, but I just, you know, I told her like I wanted to wait till I could talk to somebody. And I you know I found out Friday after you guys were closed that I was going to need to cancel and you know, explain the situation and she was very like kind of like upset and like taking that that approach of you cancelled last minute and I need to do this, but I was like nobody...I didn't know the policy, I didn't there was nothing I signed. 

00:19:49 Kimberly 

Nobody told me about it. Or what I need to do if I need to cancel over the weekend? Should I have left a voicemail on Friday evening? I don't know. 

And that was a huge wake up call for me where I was like, ok, so they they didn't give me the directions. 

So, there was a little back and forth and I could tell that they were upset but I just, you know, explained myself. 

Eventually they said ok, so we will waive this But we will need to charge you a fee to rebook, like a deposit style thing, and I was like, yeah, that's fine, but it ended up rubbing me so wrong. 

I never rebooked with them, and everything was fine. But it was just a good lesson learned on the consumer side. On the client side on how they could have just come from that understanding place of love of learning what they could learn from that appointment, but then also saying Oh my gosh, I'm so sorry. 

You're obviously a new client here, we dropped the ball, we’ll go ahead and leave it this time and we can get you rebooked in a couple days or something like that. 

And so, for myself, that was just a great wakeup call on what clients are you know, dealing with as far as those angry those upset you cancelled on me last minute you know situations? 

00:21:03 Cameron 

I definitely have had those moments where I have to check myself at the door, and that's when I say did I tell them how to do this? 

Have I given them direction because on the consumer side of things I remember being really upset with an appointment that I had made and they said, well, you're going to owe us for the entire appointment and and it was the same thing well. I did not know this policy. I did, you know, and at the time I was working two jobs and going to school, and it was just a stretch for me anyway to do the appointment and and I had cancelled on Friday and the appointment on Monday but they didn't get it. 

They didn't work on the weekends. They didn't get it, so I did think I was doing the right thing and it was like, well, I got it after hours and so it doesn't count. It was just like the way they handled it. I was like. 

Ah, I never. I never went back and so I have to think about when I'm speaking to people like coming from a place of love and kindness and knowing that. 

Even before COVID like people have feelings. People make mistakes. We're all human and nobody is out to maliciously hurt you or be vindictive. 

00:22:03 Kimberly 

I agree. 

00:22:08 Cameron 

And sometimes I think we take that defense and we're like this is our time I'm paying for childcare. You don't know who I could have had, you know, and it's just like hey could have filled your spot. 

I want to serve as many people as I possibly can, and so in the future, please, you know, give me a 48-hour window instead. 

00:22:25 Kimberly 

Yeah, and then I mean, that's exactly it, it's a mutual respect and you know you understand like I like you were just saying I I had one client she got in a little bumper to bumper accident on the way messaged me was like Kim, I'm not making it. Send me the invoice for the deposit and I was like that was a time that I you know yes I could have charged that. But like the value of her long term I knew the situation. 

She wasn't lying to me, so of course I'm like you never do this you're I hope you're ok, first off, you know. But like no worries, we're going to be fine like I'm not, I'm I didn't charge her a policy for that. 

And you know, and even when it comes to you mentioned, like charging for the full service, those are things that are technically really courtesies our clients are actually doing for us. 

It's not something that they. There's if there's no goods or services exchanged. It's just courtesies like you said at the at the chiropractic office at the Dental office. 

Those are all just courtesies that if you don't show up, you know, and those are those signs that if there's somebody not going to pay that, then yeah, they're most likely not going to be your client. 

Uhm, but...yeah, so it's just knowing and once you get the policies set up and you're delivering them in their correct and right way Honestly, you like never have to enforce them. 

You never have to enforce them. You filter through the clients that either are not taking your time seriously. 

You know you start to attract clients that they want to know their appointment’s secure that you know they're gonna...You're going to be there, it's and that's your appointment time and it's specified for you, you know, and that also rolls into the whole, like being on time with services respecting your clients time not you know, rolling over and you're 30 minutes late not on an appointment for somebody else like. 

It's yeah, it's just...it's a...it's a two-way street and. But you know when you can come from that place of lov of just like we talked about serving your clients and it it really just becomes a very seamless thing. 

And once you get in the habit of talking your clients of hey, this is the holidays are coming. This is what you need to do if you need to cancel or reschedule. It just comes with such ease. 

00:24:40 Cameron 

And they respect you for it too. Because they don't want to mess up your schedule and they they don't want to make you mad. 

00:24:45 Kimberly 

Right? 

Yeah, well and then they also have it in the back of their. head that if something comes up like shoot, I need to give you know I need to give them. 

I found out today my appointments next week. I need to contact her. It's a priority for me to contact them to move my appointment. 

Because I'm not going to be able to you know to get in or something came up and I need to move it. I'm like, especially when it comes in time for like flu season and things like that. 

That's a definite time to make sure you know this is that reminder of like start talking about your policies now because their kids are going back to school and people are getting sick and said usually October was always my top month for last minute cancellations and no shows and then on top of it. It’s also about actually having the back end system in place so your clients know, ok, if if Cameron gets a last minute appointment, she's going to post it on her instastories and I can snag it or so it's like you direct them to where you want to go if there's a last-minute cancellation. 

Like Facebook group, you know that's just another system, you know that I coach too, and I talk about is having that system set up in place to fill that appointment quickly. 

00:26:00 Cameron 

You know, just having those policies is important, and again, I think I just need to do an entire boundary. It's just like a series, because really, these things are also important as stylists just to continue not to not have the burnout. 

Yeah, because when you don't have boundaries, you get burned out. I've seen it time and time again with stylists who are super talented. 

And it's just I and maybe it's not just that, I'm sure it's a lot of things, but I think a big part of it is having boundaries setting your prices so it's worth it for you to be away from your family or away from what you love doing. 

Even though you love doing hair too, but you gotta make it worth it to be at work. I mean people ask for raises all the time give yourself a raise. 

00:26:45 Kimberly 

Yeah, yeah, well and I think it's it's not just like this, you know huge bomb you drop on your business. 

Honestly, it's really gradual and it's per person like it's per business. It's per experience. 

You know you go to some places and you're like why did they?Why does this business have this policy.Well, they obviously had an issue come up and now that policy is in place. 

So like even for mine on my website, I had somebody who had a booking fee and they kept rescheduling and rescheduling it. 

Honestly, I think it was like three or four times they had to reschedule this appointment, so I learned that lesson and I created, I extended the policy so they could rebook one time and roll that over before that booking fee was forfeited. 

But I didn't have that in place, so it is.It's just it's that gradual. You know? Where do you need to extend the policy? 

What does it need to be? 

What's working? 

What's not working? 

You know and implementing and changing as your business is growing and changing? 

00:27:44 Cameron 

You're so wonderful. 

You really are. 

Thank you so much for coming back on. 

And of course, I'm going to have you again and again and again. 

So, you have to come up with more crazy stories. 

00:27:54 Kimberly 

I'm afraid.I know I have so many I know last time. 

OK, so last time real quick, so I know we need to go. 

Last time you asked me a question about like a crazy thing that happens to me and. 

00:28:06 Cameron 

When you couldn't think of anything. 

I was like.And then it's that thing. 

Those stories just come to you. 

One crazy thing that happens to me. We can end on this was it was about a year after I graduated beauty school and I moved to Hawaii and I actually got licensed when I was in. 

Hawaii and this is such to me this is such a newbie. A newbie, freshie, new hair stylist thing to kind of do, but I lived with my best friend and her family when we lived in Hawaii and I was like she was so excited. 

You know my best friend’s, a hair stylist I'm moving in. I was like, yeah, let's do some highlights. 

We went to beauty supply, got all this stuff for highlights and I I was like let's go out on the patio out and we'll do your hair it's beautiful view. 

We've got a beautiful view of Hawaii. The ocean and stuff, and I'm highlighting her hair and with and I get maybe probably like 10 foils in. 

And the lightener starts liquefying because it's like 85-90 degrees outside and I wasn't thinking heat and liquefying lightner and so it starts like dripping down her scalp. And I of course was freaking out. 

She was so confident. 

00:29:09 Cameron 

Was it steaming yet? 

00:29:10 Kimberly 

No, it wasn't steamy, but it was just it was just dripping down the foils and so we immediately took her to the bathtub and like rinsed her out. 

And I was like so embarrassed and just mortified. 

And she, my friend, was so crying because she had done her hair a bunch of times. 

And she was like, well, you'll jjust fix it. If it's like she was calm as a cucumber and I was totally freaking I was like Oh my God, I'm so sorry. I can't believe that didn't happen. 

And so, like I learned my lesson on like I mean, you can't foil her outside on the patio when you're living in Hawaii in summertime, like I want to say it was like May or June. 

Almost there. One like learning lesson, I learned pretty quickly. 

00:29:50 Cameron 

She pre-lightened real quick though. 

00:29:52 Kimberly 

Yeah, I mean honestly it wasn't even in there for very long, I don't know if it was a new lightener. 

I don't remember, I just remember seeing the drips starting to come down in the foils and just was like,  oh my gosh, what is happening like her hair was fine. 

00:30:04 Kimberly 

I don't even know if it even lightened honestly. We just have to get this out. It's melting, it's melting. 

00:30:09 Cameron 

We'll go back inside and start over. 

00:30:11 Kimberly 

Yeah, so anyways that was one but yeah. It's like I've got a whole list of stories. 

00:30:16 Cameron 

We'll keep them for next time because you'll be back on and we'll keep those crazy stories coming 'cause we all got to hear that we're not the only people that have crazy things happen. to us right? 

Yes, thank you so much for coming on and I I look forward to our gollow up because you are helping me a lot with my business. 

So, what is your website? 

00:30:34 Kimberly 

Anyone that wants to find me, you'll find all my resources. You'll find my tools, pricing tools, my signature program, Next Level Hairstylist Academy. 

Everything is on my website nextlevelhairstylist.com or you can find me on Instagram at kimkennedyxo, kimkennedyxo. 

00:30:51 Cameron 

Well, thank you. 

00:30:52 Kimberly 

Thanks for having me.