How To Be the Best From the Best - Interview with Perkins & Co.

We are thrilled to welcome Nicola Fleming, the Marketing Director of Perkins & Co. In case you aren’t familiar with Perkins & Co, they are an accounting firm located in Portland with almost 200 employees and 24 partners, 62% of whom are women. They are ranked #2 on the list of most admired accounting firms in Oregon and SW Washington, and our favorite number, 74% of their clients gave them a 9 or 10 out of 10 in client satisfaction. 

We would like to congratulate Perkins & Co for consistently winning Best of Accounting for not 1 year, not 5 years…. But 10 years! And, they just so happen to be our very first accounting firm to win the 10-year diamond! 

Don't miss this conversational episode where Ryen and Bridget chat with Nicola as she addresses the following: 

1. Where Perkins & Co.'s CX strategy was 10 years ago versus now
2. Incorporating the win in their marketing communications
3. Internal buy-in with the team 
4. Their secret for achieving an NPS of 50% and some years 70% for 10 years 
5. Advice for those new to the survey program 

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