How to Be the Best From the Best - An Interview with Best of Staffing Winner Apex Systems

We had the pleasure of chatting with another Best of Winner, Erica Woods from Apex Systems. They have been a Best of Staffing client since 2012, surveying both client and talent with us and achieving an NPS of over 50% consistently in both areas! We love chatting with our winners and especially our diamond winners (5 and 10-year winners) because they are the true experts in client experience and consistently are proving their quality service year after year!  

We will discuss: 

1. Erica's role at Apex and how their CX journey began 
2. How to ask the right questions at the right time and discovering their “ah ha” moment after they started the survey program 
3. Onboarding - this is a critical step in kicking off a successful placement
4. Issue resolution - how does Apex manage this process?
5. Tech4Good involvement and how Erica got started in this organization

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