How an RPO Firm Positively Differentiates Itself (An Interview with RPO Firm, PSG)

We are so excited to have David Ludolph from PSG Global Solutions joining us in this episode. David is a celebrated veteran in the RPO space, having served in senior leadership roles for over 20 years.  He has an extensive track record of exceeding expectations whether it’s leading full-cycle RPO efforts, developing and implementing RPO strategy, managing client relationships, or training and delivering team members. 

PSG has been a ClearlyRated client since 2020 and they not only won Best of RPO each year, they also received a world-class NPS (70 or higher) instantly and maintained it for the last 5 years. We knew they would be the perfect fit to discuss this topic, How an RPO Firm Positively Differentiates Itself.  In this episode, we will discuss the following:

1. PSG's CX strategy and how it has changed since surveying their clients in 2020. 
2. What has worked for them to achieve quality service? 
3. How they have handled detractors.
4. Advice for those starting their CX strategy in 2024.
5. PSG's CX goals for 2024.

Thank you for listening to our podcast week after week! If you continue to like what you hear, follow us on social media for the latest episodes and our fantastic content we post weekly!

Facebook
Twitter
LinkedIn