In this episode, we discuss the crucial role of Customer Experience (CX) in IT Services. While CX is a regular topic on our podcast, we seldom hear about its importance in the IT sector. We've invited Lori Cunningham from Apex Systems to enlighten us on the subject. As Apex’s Strategy Executive for Energy, she is a whiz in client management, overseeing intricate sales, project, and global programs. Her hallmark is fostering and maintaining robust internal and external relationships. In this episode, we'll cover:
• The technology side of Apex
• The challenges encountered in combining IT Services and CX
• The effect of the ClearlyRated solution on Apex's CX objectives
• The lessons they've learned from their attempts at delivering high-quality service in IT Services
• The unique aspects of CX in the IT services field
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