The Problem With Striving for Conflict Resolution

#62 - We kick off this week’s episode with a bit of an existential discussion around the use of AI at work and ways it might be able to help teams grow their comfort with conflict. Then, Shane explains the goal of this episode and how it is different from our past episodes about conflict. In this episode, we discuss the stages of conflict. Shane explains what each stage is and how teams go through them at the workplace. He walks through the steps to put a formal conflict process in place, why your goal shouldn’t be to resolve a conflict, and how to get the most out of a conflict. Then, we flip it to the home and talk about the synergy that’s created when you use the conflict process in both environments. 

If you have follow-up questions, you can always reach us at podcast@culturesmithinc.com. 

To learn more about today’s topic, visit:

https://www.linkedin.com/in/shanewallaceculturesmith/ 

https://www.culturesmithinc.com/

Show Notes:

1. [00:40] Thoughts on the new AI CEO. 
2. [05:00] The potential of using AI to help teams practice conflict. 
3. [08:30] How this episode will be talking about conflict and what makes it different from past episodes. 
4. [11:50] A quick refresher on task vs relational conflict. 
5. [12:30] How to identify a broken conflict system. 
6. [20:50] Impacts from ineffective conflict. 
7. [23:50] Challenges organizations face when trying to convert conflict into a formal process. 
8. [26:15] The first step to take to put in a formal conflict process. 
9. [28:30] Step 1: Latent Conflict. 
10. [34:20] How do our Cognitive Colours impact a conflict process?
11. [41:23] What causes each stage of conflict to fail to move forward?
12. [51:10] The benefits of using these practices at work and at home in tandem. 
13. [57:50] Things to avoid when using this process. 

Mentioned in this Episode:

• Sign-up for the Sunday Scaries newsletter: *COMING SOON*
• Conflict episode: https://podcasts.apple.com/ca/podcast/avoiding-conflict-is-eroding-your-team/id1647450164?i=1000614132602 
• Confrontations episode: https://podcasts.apple.com/ca/podcast/the-power-of-a-conscious-confrontation/id1647450164?i=1000630817724 
• CultureSmith Inc.: https://www.culturesmithinc.com/
• Shane Wallace on LinkedIn: https://www.linkedin.com/in/shanewallaceculturesmith/ 
• Morgan Berna on LinkedIn: https://www.linkedin.com/in/morgan-berna/