In this month’s BACKRHODES episode, Blue Cross & Blue Shield of Rhode Island Care Manager Anna-Marie Folan details her journey of starting a family through fertility treatment with her wife. Delving further, she touches upon the barriers the couple faced throughout the process and how, despite these challenges, her desire to become a mother never wavered.
Anna-Marie Folan shared her thoughts for members seeking to coordinate care, be it for fertility needs or any time care coordination is a challenge.
"In care management we use an integrated health approach to provide members with a personal experience while empowering them to achieve their health goals. We offer comprehensive support to our members with complex medical and behavioral health issues by directing them to resources, education and tools. Our care managers work collaboratively with the member’s current healthcare team to help set and achieve personal health goals. The care management team includes experts such as registered nurses, dietitians, social workers, medical directors and health advocates, who work together to provide the member with assistance managing their health. This assistance can include navigating the healthcare system, collaborating with providers and helping members to access the care they need at the right time. Care management supports the mission of improving member health, the quality of healthcare services they receive and their overall satisfaction. You can reach a care manager by calling 401-459-2273 (CARE) or emailing triage_group@bcbsri.org."