That's Great IT!

Root Cause Analysis

August 11, 2022 Craig Ferrara Season 1 Episode 3

Incident management has always been approached through post-analysis, focusing on the aftermath of the failure. 

In this episode, Craig exchanges points of view with Rob Schnepp, Founding Partner of Blackrock 3 Partners, Inc., on how incident management isn’t just about what’s left after the incident but, most importantly, how it could’ve been prevented and how it could be dealt with in the shortest amount of time.