That's Great IT!
Your one-stop shop Podcast to learn all about IT Ops; we turn IT noise into insights and manual tasks into automated actions. Join our host, Craig Ferrara, as he talks to tech experts from different walks of life, sharing great insights and the latest trends, and tackling relevant topics about IT Ops and AIOps. This is “That's Great IT” powered by BigPanda.
That's Great IT!
Root Cause Analysis
August 11, 2022
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Craig Ferrara
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Season 1
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Episode 3
Incident management has always been approached through post-analysis, focusing on the aftermath of the failure.
In this episode, Craig exchanges points of view with Rob Schnepp, Founding Partner of Blackrock 3 Partners, Inc., on how incident management isn’t just about what’s left after the incident but, most importantly, how it could’ve been prevented and how it could be dealt with in the shortest amount of time.