Episode Player

In this episode of Cue the Next Leader, VINCUE CMO Michael Hopkins sits down with Ed Hyde, dealer principal at Legacy Nissan, Legacy Ford, Legacy GMC Chevrolet, and Tinker Williams Chevrolet out of London, Kentucky — and one of VINCUE's longest-tenured customers.

Ed's path to dealer principal is anything but conventional: it winds through a family grocery store, his dad's transmission shop, the Marine Corps, and a used car lot he opened in 1997 before landing his first franchise store three years later. That grit and resourcefulness still defines how he runs his stores today.

In this conversation, Ed and Michael dig into the real challenges of multi-rooftop inventory management, why sourcing used cars remains the toughest puzzle in the business, and how Ed's team is using VINCUE — from trade appraisals to service-to-sale outreach — to gain a competitive edge that pricing tools alone can't deliver.

Ed also shares his candid take on AI in the dealership ("it's not going to eliminate jobs — it's going to make everybody's job better"), what he's learned about building a team that grows together, and why transparency might be the most powerful tool any dealer has right now.