Conflict Isn’t the Enemy... Poor Facilitation Is

Is conflict the enemy of a productive meeting, or its secret ingredient?  In this episode, Kate Megaw, Anu Smalley, and Ryan Smith dive into the "iceberg" of workplace tension.  They break down the crucial difference between healthy conflict and toxic confrontation, reveal the subtle warning signs of a meeting going off the rails (from "gritted teeth" to the "silent treatment"), and share powerful facilitation tools like the "Said-Heard-Meant" technique and "Rotating Debates" to get your team back on track.