CSM Practice - The Customer Success Podcast

Service Offer Creation and Go-To-Market Strategies for Success

January 05, 2024 Irit Eizips & CSM Practice Season 3 Episode 7
Service Offer Creation and Go-To-Market Strategies for Success
CSM Practice - The Customer Success Podcast
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CSM Practice - The Customer Success Podcast
Service Offer Creation and Go-To-Market Strategies for Success
Jan 05, 2024 Season 3 Episode 7
Irit Eizips & CSM Practice

Join our esteemed host, Irit Eizips, along with guest Rachel Montgomery, a Customer Experience Strategist, as they explore the art of crafting standout service offers. Delve into essential strategies for creating, developing, and launching successful service offers. Rachel shares hands-on tips for designing offers that solve customer challenges, enhancing satisfaction and profitability.

Key highlights include:

  • Rachel's 17-Year Journey
  • Crafting Customer-Centric Services
  • In-Depth Discussions
  • Practical Advice & Strategies
  • Engaging and Informative

This conversation, covering collaboration, pricing structure refinement, and more, is a treasure trove for those elevating their service offerings. Tune in for practical advice and industry secrets to enhance your service strategy.

Watch the full episode here: https://youtu.be/J05mqdF7phY

◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️

Additional Resources:

📑 Blog: Should you Charge for Customer Success?!
http://bit.ly/3RMyMwz

🎥 Video: What Service Packages look like when CHARGING for CS
https://youtu.be/P3EvSRLCc8w

🎥 Video: How should you CHARGE for CUSTOMER SUCCESS?
https://youtu.be/azKbKPN8v0I

🎥 Video: Should You CHARGE for CUSTOMER SUCCESS?
https://youtu.be/ZyavlWPUWco

Download: Charging for Customer Success Cheat Sheet
https://bit.ly/41P1hhR

◾️◽️◾️◽️◾️◽️◾️◽️

Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:

1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here

2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here

3. Build Your CS Strategy — If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here

◾️◽️◾️◽️◾️◽️◾️◽️

📌 Visit our Website - CSM Practice
📌 Sign up for our
Newsletter

Show Notes Chapter Markers

Join our esteemed host, Irit Eizips, along with guest Rachel Montgomery, a Customer Experience Strategist, as they explore the art of crafting standout service offers. Delve into essential strategies for creating, developing, and launching successful service offers. Rachel shares hands-on tips for designing offers that solve customer challenges, enhancing satisfaction and profitability.

Key highlights include:

  • Rachel's 17-Year Journey
  • Crafting Customer-Centric Services
  • In-Depth Discussions
  • Practical Advice & Strategies
  • Engaging and Informative

This conversation, covering collaboration, pricing structure refinement, and more, is a treasure trove for those elevating their service offerings. Tune in for practical advice and industry secrets to enhance your service strategy.

Watch the full episode here: https://youtu.be/J05mqdF7phY

◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️

Additional Resources:

📑 Blog: Should you Charge for Customer Success?!
http://bit.ly/3RMyMwz

🎥 Video: What Service Packages look like when CHARGING for CS
https://youtu.be/P3EvSRLCc8w

🎥 Video: How should you CHARGE for CUSTOMER SUCCESS?
https://youtu.be/azKbKPN8v0I

🎥 Video: Should You CHARGE for CUSTOMER SUCCESS?
https://youtu.be/ZyavlWPUWco

Download: Charging for Customer Success Cheat Sheet
https://bit.ly/41P1hhR

◾️◽️◾️◽️◾️◽️◾️◽️

Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:

1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here

2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here

3. Build Your CS Strategy — If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here

◾️◽️◾️◽️◾️◽️◾️◽️

📌 Visit our Website - CSM Practice
📌 Sign up for our
Newsletter

Intro
CS background
Creating service offer
Collaborate with stakeholders
Draft up offer
First offer
Develop actual offer
Determine the pricing
Go-to-market
Retained Services
Measure success offer
Strategic Services
Professional Services