#39 – Mastering Customer Journey Mapping in the Ever-Evolving E-commerce Landscape Artwork

CRO Live Hour

The CRO Live Hour is a show all about A/B testing, Conversion Optimization, and Experimentation. We discuss the processes, tactics, and strategies within A/B testing, CRO, and Experimentation.

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CRO Live Hour

#39 – Mastering Customer Journey Mapping in the Ever-Evolving E-commerce Landscape

June 21, 2023 • Khalid & Simbar • Season 1 • Episode 39

0:00 | 39:02

In this latest installment of the CRO Live Hour, Khalid and Simbar unravel the intricacies of customer journey mapping in the ever-evolving landscape of e-commerce.

With the digital realm constantly evolving, accurately mapping the customer journey can be a daunting task. How do we ensure accuracy and completeness amidst the complexity of today's e-commerce landscape? We explore practical strategies and techniques to ensure our customer journey maps are up to the task.

QUESTION — Have a question about e-commerce Conversion Optimization, A/B Testing, User Research, Marketing, or Anything Else? Post in the comments section of this video!

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